Great place to buy from
Excellent customer service! Stayed in touch with me the entire time. Was put in touch directly with the breeder as well to stay updated on the puppies well being, and sent me updated pictures of her too. My tiny baby arrived exactly on time and is perfect in every way. Hubbie and I are just so happy and in love with her! Thank you PuppySpot for providing us such wonderful service and bringing us this incredible ray of sunshine into our home! We couldn't be happier
I have been very happy with my experience of getting our lovely puppy Ryan through Puppyspot. They communicated well with me at each step. I spoke briefly to the breeder after we picked out Ryan and that put my mind at ease. All of the papers and records were with our puppy when we received him. I liked that I could see pictures of our puppy and a video of him before we chose him. We also were sent pictures of the mother and father which was also very helpful.
Veronica - Thanks very much for sharing your experience with PuppySpot! As you've experienced, we're more than a service, we're a community. Please don't hesitate to reach out to our team if there's anything we can ever do to be helpful in the future.†
the puppy is wonderful, but she had a broken tail which I was not informed of.
Was harrassed by the Travel puupy agent and was told that if I didn't return the phone call that I wouldn't receive my Puppy, after I paid $1,875 plus $299.00 for shipping him to me. I work 2 jobs so my schedule is very tight, after calling and reaching the Puppyspot office I was put on hold for 18 minutes and was stressed out because I didn't want to be late for work, very upsetting. This could have been handled differently.
The response time to all of my questions was very prompt. My concerns were addressed clearly and professionally.
Everyone was extremely helpful.
PuppySpot is amazing! My Snoopy (a beagle puppy) is everything I hoped for and more. He arrived super healthy and well adjusted. We ran into some travel delays and the travel department was outstanding in their customer service and attentiveness. I had such a great experience with PuppySpot, I'm encouraging my brother to get his next dog from there. Thank you, PuppySpot!
They were awesome, Their follow through was top notch. They contacted me every step of the way, I highly recommend this company.
Awesome experience. Professional staff, and very helpful.
Dale †- Thanks very much for your feedback and welcome to the PuppySpot community!
The Rep Noa, was very kind. Every time I request info about a certain puppy, she sent right away...???? From the point I picked the 2 puppies, until the delivery, puppyspot gave me all the Steps and support..
We ended up dealing with too many reps,although they were pretty much up to date on the info for our puppy We received her on the scheduled date Asked for videos of her with the litter mates but that didn't happen Up to date photos were difficult to get She arrived in good health and we are enjoying her emensley
Leigh - Thanks very much for your review. We rely on valuable customer feedback to continue to provide our customers with a positive experience while fetching their new best friend. We're happy to hear your puppy is thriving in her new home! Please remember that your relationship with us began, it did not end, when you found your puppy on PuppySpot. So, you should never hesitate to reach out to us if there's ever anything we can do to help you in your puppy parent journey.†
Every aspect of PuppySpot's service , from initially finding my puppy on line, calling and speaking to a representative, to picking him up and bringing him home, was easy and stress free. I would highly recommend PuppySpot to anyone looking to bring a healthy, happy puppy into their lives.
Re: Josh, IG#494123! (now named Cooper) Puppy has been sick since we received him. We were informed he had coccidia but that he had been treated for it when we accepted him. He has since been diagnosed with giardia, still has coccidia and is on his second round of antibiotics for both. See attachments. He is a loveable puppy but we are disappointed we had to start doctoring him for pre-existing conditions immediately. We have incurred significant expense in a short period of time with no end in sight.
Gale - Thanks very much for taking the time to provide feedback on your experience with PuppySpot. Just like all PuppySpot puppies, yours underwent a mandated nose-to-tail examination by a licensed†veterinarian just before traveling home. It's PuppySpot's policy to disclose any issues found during this examination, no matter how minor, as was the case in your situation. As you noted in your review, after explaining that Coccidia is both common, very treatable and not life-threatening, you chose to proceed with your puppy. We were surprised to hear your puppy was later diagnosed with Giardia, a similar, treatable and non life-threatening common puppy ailment. That said, you did the right thing by notifying us that there may be an issue after your puppy's mandated follow-up examination shortly after arriving home and our dedicated health team has been quick to learn more and see how we can help. As living, breathing beings, as unfortunate as it is, puppies sometimes get sick, which is why we have such health protocols in place and why our service extends well beyond the delivery of your puppy.†Your relationship with us began, it did not end, when we matched you with your puppy and we remain committed to nurturing our relationship throughout your puppy parent journey. †
They were great keeping in touch with me. Our little Penelope arrived in great shape and healthy. We love our new little one. Jerry
Jerry - Thanks so much for your positive feedback, we really appreciate it! We're happy to hear Penelope is settling in well to her new home. Please remember that our relationship with you began, it did not end, when you found Penelope on PuppySpot, so don't hesitate to let us know if there is ever anything we can do to be helpful.†
My family and I have always met breeders and the whole family of dogs so this set up made me a little nervous... but it was perfect! PuppySpot kept me informed the whole way through. Nilla (previously Molly) fits right in. She's an incredible dog and I'm so happy I got over my nerves and went through with it! Thank you PuppySpot for being awesome!
doing business with them was great
Great experience, all employees were top notch! Very professional.
Thanks so much, Timothy. We work very hard to make sure everyone has the experience you did and will pass your kind words along to the rest of the team. Also, please remember, we were not just here until your puppy arrived, but we are a resource for you anytime, so do not hesitate to reach out if there is ever anything we can do to help.
My experience with Puppyspot has been great. My questions were answered quickly. My puppy was in good condition when he arrived. The only thing that could have been improved was that my puppy isn't going to be a mini schnauzer. He is a standard or giant schnauzer. This isn't a problem with Puppyspot, but with the breeder.