PuppySpot Reviews

PuppySpot serves you best by putting the health and well-being of your puppy first.
Don't take our word for it, here's what real customers have to say about PuppySpot.

4.6 / 5
Based on 13,174 verified reviews

13,174 Reviews

  • 5 Stars
    10,126
  • 4 Stars
    1,585
  • 3 Stars
    622
  • 2 Stars
    329
  • 1 Stars
    512
03/15/2017
Debi M.
Delaware | Breed: Chihuahua

They kept me quite informed as we went thru the process of travel. They had...

They kept me quite informed as we went thru the process of travel. They had told me i was pre approved. What they didn't tell me that besides what the puppy cost, I'd be paying anothe 1.5 times more for the puppy. If i would have known that I would have not gotten puppy. Luckily. I had some savings. Rocco aka Stewart is a sweet boy. Mostly potty trained now to go outside

03/15/2017
Raymond A R.
New Jersey | Breed: Siberian Husky

We love our new puppy. Communication throughout the purchase was excellent....

We love our new puppy. Communication throughout the purchase was excellent. Customer service representatives were informative and helpful. The only issue from a five star review was on the bio of our puppy ( Sam now Kodi) was the father was listed at 75-80 lbs. when we received the papers the sire was listed by the breeder at 49 lbs.

03/15/2017
Linda Kay D.
Nebraska | Breed: Yorkshire Terrier

This is a fantastic place to buy a puppy. The first puppy I was looking for...

This is a fantastic place to buy a puppy. The first puppy I was looking for had a health issue and they called me and told me about it and said to pay that kind of money on a dog that isn't right would be crazy. I agreed so picked out another one and it was fantastic I love that pup the breeders really outdid there so when they were taking care of it . The staff went out of their way for me.

PuppySpot Customer Advocate

Linda, thanks for the note. As you experienced, we are committed to doing everything we can to ensure we place healthy puppies into happy homes. Thanks for sending us so many great pictures and please do not hesitate to reach out if there is ever anything else we can do to help.

03/15/2017
Angelina Marie B.
California | Breed: Boxer

We had a wonderful experience with our purchase from puppyspot! Our salesp...

We had a wonderful experience with our purchase from puppyspot! Our salesperson, Guy, was so kind, helpful, and informative throughout the whole process. Our boxer, Hudson, is such a beautiful dog. He has a great temperament and is a wonderful addition to our family. We will definitely refer our friends and family to puppyspot.

PuppySpot Customer Advocate

Thanks so much for sending us the feedback and picture of Hudson. We will absolutely let Guy know he provided the service we strive for. Also, remember that you are now a part of our special community, so you should feel free to reach out to us if there is ever anything we can do to be helpful.

03/14/2017
Scott A.
Washington | Breed: Australian Shepherd

Dwayne called Paula in Oklahoma and we talked about the dog Bessy ...

Dwayne called Paula *Personal Details removed by Feefo* in Oklahoma and we talked about the dog Bessy (molly) All three of us , I thought his actions were very professional , would recommend Skype for you to use for one step more

03/14/2017
Edna Melina H.
California | Breed: Poodle

Unhealthy puppy

My puppy was extremely under weight. He was nothing but bones

PuppySpot Customer Advocate

Edna - We are very troubled to hear your puppy arrived weighing less than anticipated, as he underwent a mandated nose-to-tail health examination by a licensed veterinarian prior to traveling home, which did not indicate he was anything but an ideal, healthy weight. That said, you did the right thing by alerting us that there may be an issue and our health team has been quick to learn more and see how we can help. While we're confident we'll be able to resolve the issue at hand, you should never hesitate to reach out to our dedicated team of dog lovers if there's anything we can ever do to be helpful.

03/14/2017
Alexander W.
Washington |

Excellent service by PuppySpot

Everyone was very knowledgeable of every aspect of the company.

03/14/2017
Amit S.
California | Breed: French Bulldog

Amazing.

Everything was spot on. From advice before I dropped my money, to the follow up and after care - everything was great. I read and read and researched and researched before I even made my first inquiry call. Everything I had read was basically verified by the customer care rep I spoke with - without printing. For someone like me that was very reassuring. Once I confirmed I asked for more pics...i had them in my inbox within 48 hours. I know some people complain about no follow ups and no updates...my view on this is simple....if you want to know something and want an update....just call, be polite but firm and you will the info you want. Our Frenchie has been with us 2 weeks now and we couldn't be happier.

03/14/2017
David T.
Minnesota |

Excellent service by PuppySpot

Great communication and the process went very smoothly.

03/14/2017
Georgietta J.
Nevada | Breed: Havanese

lOVING MY NEW PUPPY

My entire experience was just great, even when a major change had to be made to the purchase! Everyone was very helpful and made sure I was totally comfortable with all aspects of the transaction. I received several followup phone calls to make sure I was happy.

03/14/2017
Nelson T.
Virginia | Breed: Australian Shepherd

Great Service

Entire process was handled professionally and efficiently. PuppySpot conceige kept my informed on my new family member's every step until delivery. Checked in to make sure arrival went well. They then called back two days later to ensure the puppy, my other dog, and I were adjusting and getting along. Puppy received was clearly well bred and healthy.

03/14/2017
Santos A.
Virginia | Breed: Jack Russell Terrier

Excelente

nosotros Le damos un Excelente muy buena la Atenci´┐Żn , y estamos muy contentos con nuestra nueva cachorita que es tan linda y muy sanita La amamos Gracias ??

03/14/2017
Tammy R.
Tennessee | Breed: Maltipoo

Christina(I think was her name, she is at extension 591) found exactly what...

Christina(I think was her name, she is at extension 591) found exactly what I wanted, she was very polite and always there when I had any questions

03/14/2017
Acelia K.
Illinois | Breed: Pomeranian

I NEVER DID ANYTHING LIKE THIS !!!! BUT I FELL IN LOVE WITH THE PUPPY ! TH...

I NEVER DID ANYTHING LIKE THIS !!!! BUT I FELL IN LOVE WITH THE PUPPY ! THE PICTURES DIDNT DO HER JUSTICE JORDON WAS SO MUCH HELP WITH ME GETTING MORE PICTURES OF MY BABY AND ALSO GOT ME A SMALL MOVIE OF HER MY REAL SCARED WAS HAVING HER FLY TO ME BUT JORDON RESURED ME THAT THE BABY WAS GOING TO BE FINE AND SHE WAS ME I THOUGHT I WAS GOING TO HAVE A HEART ATTACK BUT I WAS SO HAPPY WHEN I GOT HER IN MY ARMS I CRYED SHE IS SOOOO MUCH BEAUTYFULL I JUST WANT TO THANK YOUS FOR MY BABY AND THANK JORDON FOR HIS HELP HE WAS RIGHT HE WAS SO NICE HE TALKED TO HELP ME UNDERSTAND WHAT WAS GOING TO HAPPEN

03/13/2017
Timothy P.
California | Breed: Jack Russell Terrier

They were great to deal with in the process. Transporting the puppy is stre...

They were great to deal with in the process. Transporting the puppy is stressful though...knowing the the dog your are taking ownership to is stuck in a crate all day without access out and subject to the flight crew on duty really makes me wonder the stress it causes the animal...if I do this again I'll fly there and bring back myself...

03/13/2017
Michael D.
Louisiana | Breed: English Springer Spaniel

Puppy arrived doing well. She is beautiful and a good puppy. Very pleased...

Puppy arrived doing well. She is beautiful and a good puppy. Very pleased. Still waiting for her papers. Only negative. We have had her 4 weeks and no papers.

03/13/2017
Mark G.
California | Breed: Frenchton

Precious Po perfect!

Everything was well communicated, and Po arrived to our home a bit sleepy, but our kids were surprised and cried they were so happy... he is in great health and has a wonderful disposition, super friendly with everyone, and especially loves the kids... he is an amazing addition to our family!

03/13/2017
Alfred M.
New Mexico | Breed: German Shepherd Dog

I initially thought buying a puppy on line was a bad idea ... PuppySpot pro...

I initially thought buying a puppy on line was a bad idea ... PuppySpot proved me wrong. Iy turned out to be a fantastic experience. A bit pricey, but everyone and everything was absolutely first class. And the fur baby is amazing!

03/13/2017
Ralph R.
Arizona | Breed: Golden Retriever

Your company was easy to work with and we got a perfect puppy.

The man we spoke with on the phone was very helpful, even allowing us to talk to the breeder of the puppy we were considering. We bought her, she had no effects with her flight to Arizona, and she has settled in quickly to her new home. She is a beautiful puppy and we are very happy with her, and the service you provided. You fulfilled every commitment you gave us.

03/13/2017
Efthymia P.
New York | Breed: Maltese

Not only 5 stars..1000 thousand stars..the LOVE OF MYLIFE.MY LITLE BABY MAL...

Not only 5 stars..1000 thousand stars..the LOVE OF MYLIFE.MY LITLE BABY MALTESE NAMED BOVAN. THE SERVIVE @ PUPPY SPOT?AMAZING. KEEP UP THE GOOD WORK!!!