Our sweet boy Brody arrived on August 9th, the interaction via PuppySpot app, learning about him and receiving photos as he grew along with video of him wandering around , he was loved before he got here. He is a beautiful , sweet, energetic pup, more perfect than I could have hoped for . He has brought so much joy to myself and my children. We recently experienced the unexpected loss of our 1 1/2 year old boy Cooper, it was painful and devastating . PuppySpot and all that helped Us through this process , thank you for everything !
We are so happy with our Maltipoo. If we want to have another “sister” for Gabby, we are sure to be back with PuppySpot. Jordan who is our contact conciergerie was always joyful to answer our questions and sent us pictures + short clip video to update our puppy on our request.
So listen, the puppy we got is awesome. She was healthy and delivered to us on time. What I struggled with most and other reviewers I read had struggled with as well, was the lack of response from Puppy Spot. Sometimes I would spend an hour or two on the phone trying to reach someone to ask a question. Sometimes it took 2-3 texts and 2-3 voicemails before my “puppy concierge” would get back to me. Also, it was a little frustrating getting the puppy without having any contact with the breeder I.e. knowing how well the puppy was sleeping etc. really just having an understanding about our dog’s little personality and knowing her needs. It all worked out in the end. I think the communication from Puppy Spot could be a little more efficient but we are super happy with our puppy, everything worked out. I know with COVID, resources are limited for everyone.
I was extremely satisfied with Puppyspot. I would definitely recommend this company if you are looking for your puppy. From choosing to the delivery of my puppy, Puppyspot was available and helpful throughout the process. I was extremely happy with how they transported her from Missouri to California! Their use of a chartered airlines to transport many pups across the country was probably the most humane solution for the puppies that I have ever heard of! She was then delivered to my doorstep healthy and happy!
Nothing went right. arrived at 10:45 am I was not home because I was told my puppy would arrive at 2:45 pm. AS a result my puppy was taken on a 4 hour drive give no food or water and he hat been traveling for 38 hours. I was ask over and over again to send in his first visit to my vet so I sent them to the same email address I had been communicating with puppy spot and it bounce back to me deliverable. I had many many phone calls from puppy spot and now that I am trying to get in touch with them to complete my end of the contract I get complete silence . I spoke to the breeder and she was wonderful I only wish I could of gone directly to buy from her. Her advice and care of this puppy was exceptional. Breeder great.... Puppy Spot poor...
Marjorie - Thank you for sharing your candid feedback with us. It is feedback like yours that helps us continue to improve and better serve our puppies and puppy parents. We apologize for your pup’s early arrival and the short notice. As soon as we received your feedback, a member of our team was quick to reach out to learn more and see how we could help, but unfortunately, we have been unable to connect. You’ve joined a community, and we will continue to be here for you and your pup throughout your puppy parent journey, so please don’t ever hesitate to reach out!
Welcoming my new POMSKY, Gemini (formally known as Rochelle) to my family has been a wonderful experience all around. She is adjusting to her new home, cat siblings and the neighborhood friends and fellow dogs very well. Everyone finds her to be so sweet, friendly, outgoing and adorable which is a great reflection on the breeders. Her health has been perfect since the time I picked her up. Thank you PuppySpot for all of the support, communication and ongoing followup throughout the entire process. I was also vey pleased with how you were able to work with me and with the breeder so that I could pick up Gemini on my own vs having her delivered. The breeder did a great job as keeping me updated with new pics and accommodating the meeting time and place that worked best for me. When asked where I got Gemini, I direct everyone to check out Puppy Spot for their own puppy search. Thank you all again for helping to bring this little bundle of joy into my life. I am looking forward to sharing many fun and exciting adventures in the years ahead with Gemini!
We recently got our first puppy into the family from puppyspot and the whole experience was pleasant and seamless. The communication from puppyspot was timely and they kept us in the loop through out the process with regular updates. I strongly recommend puppyspot to others
Everything went great and im living CHARLEY.
I can only give PuppySpot 2 stars. I knew we were paying a higher rate than If we went directly to a breeder, but for that premium, I expected PuppySpot to vet the breeders and make sure we were getting the puppy breed and class requested. I was very, very clear that the only thing important to us was that the Goldendoodle be an F1B doodle because we were worried about allergies. We didn’t care about color, gender, etc. just F1B... when Jeb arrived, all of his paperwork clearly showed his mother was a golden retriever, not a goldendoodle and thus Jeb was not an F1-b. The puppy manager was not responsive to my concerns. I suggest “Buyer beware”. Either PuppySpot is not vetting carefully or they are misrepresenting puppy listings In Order to get higher prices and/or sell quickly.
Rebecca - We work incredibly hard to provide puppy parents with a transparent, responsible, and trusted way to find a furry family member so it was disappointing to receive your feedback. We truly wish to turn your experience around and our team has been working with you closely to address your concerns and make things right.
Puppyspot was a truly fantastic service - Toni was our puppy concierge and was so thoughtful during the entire process of finding our pups. Afterwards Puppyspot was very responsive for any questions we had as well as for sending us updated photos and videos. Could not recommend these guys more!
Puppy Spot was great. The only problem we had was the puppy came to me with parasites and after all the $ I paid I would think she would not come with parasite I had to pay at the vets 2 tests and 60$ for medicine. I am not happy about that. Otherwise you guys were great.
Sharon - Thank you for trusting us to help you find your new best friend! We were sorry to hear that your pup was diagnosed with Coccidia, a common and treatable puppyhood condition. As living, breathing beings, as unfortunate as it is, puppies sometimes get sick. And, that is why our service extends well beyond the delivery of a puppy and we have a dedicated health team to help resolve any issues our customers may have. Our team has been quick to try to not only understand your issue but also see how we can help and will continue to do so until all is resolved. Your relationship with PuppySpot began when your puppy arrived home, so you should never hesitate to reach out if there's anything you ever need.