This is the first time I have ever bought a pet via PuppySpot. Very pleased with experience or concierge got back to me pretty quickly when I had a question or wanted additional pics of puppy.
Omg. I have been wanting a husky for a very long time. I had been looking for one locally and was not able to find one that I could get. I unfortunately was involved in a scam in which they sold 2 puppies and got me to send payment but then as they were supposed to travel additional fees came about. So I was a little cautious to begin with. After looking around for puppies near me, PuppySpot had popped up on my computer. At first I was only looking for 1 dog. I was contacted by a puppy concierge who was amazing with a lot of information and actually was able to help me even find 2 puppies when I decided to get 2 litter mates instead of the 1 puppy. I was given many options as to what was available and when they were ready. I was get informed every step of the way, even though sometimes it took a little longer than expected. But the staff was very apologetic and helpful when I had questions or concerns. Would definitely go with them again to purchase another puppy!!
Customer service leading up to his arrival was great. Always there to answer any questions. The long travel of 3+ days cross country by truck for an 8 week old puppy I feel was traumatic. Delivery was estimated at 2pm but didn’t get him until 10pm making that first night much tougher to adapt.
My first time buying a dog, and online. I was skeptic and didn’t want to get scammed. But this is a light company and they have great customer service and I am extremely happy that we found our new family member through this sight. Well done!
I was never contacted where to pick the puppy up at and confirm the date and I contacted 2 sources 3 days before. One contacted me 2 days out and one an hour before the pick up time. I drove 4.5 hours to location so I think the delivery info. and process was bad.
Nancy - Thanks for your candid feedback, without it we wouldn’t be able to improve and do our very best for our puppies and puppy parents. While our travel team works very hard to coordinate with your breeder to accommodate your preferred arrival date for your pup, it can sometimes be tricky. We're sorry for the short notice and inconvenience it may have caused. Once we received your feedback a team member contacted you to learn more and see how we could help. Our service didn’t end with the delivery of your pup, we will continue to be here for you and your little one throughout your puppy parent journey. Welcome to the PuppySpot family!
On the plus side she is extremely playful,hilarious, and affectionate. On the negative side she has a tendency to treat me like on of her toys and nip me. I have had two small bites that required bandaids. i am concerned about this ..for the future .. and she needs potty training...i looks like I need to do crate training...I .am concerned that she may be high maintenance..perhapsI should have bought a ...min pin..I am seeking furthur advice
Lawrence - You did the absolute right thing letting us know of your concerns. It's a big change for a puppy to leave her littermates, mother and environment she's used to, and it can take some time for her to be fully comfortable and learn about the do’s and don’t’s in her new forever home. At her age, she is also going through his teething period with possible pain and discomfort, which may explain the biting behavior. That said, we're confident that with time, ongoing training, and patience, she will learn and blossom in her new home. A member of our team was quick to get in touch with you to learn more about your concerns and happily shared some training tips. We look forward to more "pupdates" on your pup's training progress from you in the near future. You are not on your own, we’ll continue to be here for you throughout your puppy parent journey.
I was hesitant to use this service after reading bad reviews but the puppy I was interested in was only available through puppy spot. Normally I rescue a dog, but all the shelter animals were adopted which is great for them!. Anyways, they have a great app that gives you updates and they keep you well informed. The wait time can be long for a response to questions but they are very friendly and informative. My Puppy arrived the day they said he would and is a wonderful healthy dog that is a new member of our family
They helped me match with my puppy. My contact was extremely helpful and there for me anytime along the process that I had questions. I drove about 3 hrs to pick my little girl up, she came from such a wonderful couple that breed dogs.
Let me start by saying, I was very hesitant about paying for a puppy. We had Always rescued adult dogs. And we'd always been lucky. We had lost our male Cocker not long before and were devastated. So I started looking at rescue sites, then Cocker Spaniel pages on Facebook. While researching different avenues, I came across "Puppy Spot". So I picked up the phone and realized right away how to almost guarantee a dogs health, temperament, and longevity. I found a wonderful man , ANEEL who took me through the procedures one by one and made sure that all my questions were answered, and that everything was ready to go... However, because we were in the process of moving during A PANDEMIC (?!) we encountered one unexpected delay after another. Puppyspot could not have been more patient, accommodating, or helpful. Milo at long last has arrived to our new home happy, healthy, and adorable. Thank you for ALL OF IT, Puppy Spot! I would recommend you highly to anyone looking for a healthy pet from people who clearly know what they're doing! Most Sincerely, Kate Cowan
These are the nicest group of people . They are so nice and helpful . Every person I spoke with or messaged went above and beyond . ThNk you
Thank you Puppyspot for my morkie
We had a fantastic experience with Puppy Spot. Communication was great and everything was extremely easy! Would highly recommend!
Great service considering distance & Covid concerns. Wonderful dog!
Wonderful customer service. Great communications. My puppy is a fantastic bundle of joy!
The experience from start to finish was extremely disappointing. Our breeder was the only good part of the experience. Anything that involves puppy spot was awful. They are awful at communication, so bad that they didn’t even know that we had our puppy. When you do have the opportunity to speak to someone over the phone they don’t listen to you, we ordered the puppy box, we revived it two weeks after having our puppy. They continually got our address wrong despite multiple corrections. For the longest time we didn’t even know how to pick up our puppy because the representative that we were speaking to told us that he shouldn’t tell us where our puppy was yet. If it was not for the breeder reaching out we probably wouldn’t have a puppy today. Throughout the process we consistently felt like we may have been scammed. If you can, find any other way to get a puppy!
Zein - Bringing a new puppy home should be a joy, not a headache, and we're sorry for the confusion surrounding your puppy's arrival. We understand it’s a huge privilege to be a part of helping you select your new family member and we could have done a better job communicating and coordinating your pup's travel with you. We never want a customer to feel as if they’re not able to get updated information and we're sorry that was the case for you at any point. A member of our management team has been trying to get in touch with you to learn more and see how we can do better in the future. We look forward to speaking with you soon and we’ll continue to be here for you and your beautiful pup!