puppy arrived underweight, sever ear infections both ears, Coccidiosis and tape worms i have been to my vet twice and will require at least 2 more in the next 7-14days i should have known when u didn’t vet me you probably don’t vet ur breeders! lesson learned! but rest assured this puppy will have a great life in this forever home
Kelly - We are very troubled to receive your feedback and want to apologize for what sounds like the exact opposite of the experience we want our community to have. You did the right thing by notifying us as soon as you thought there may be a problem and our team has been quick to not only see how we can help but jump into action to investigate how your puppy could have arrived in the condition he did. We take the health and wellbeing of our puppies seriously and want to assure you we're taking the right measures to make sure this doesn't happen to future puppy parents. Your relationship with us began, it did not end, when we matched you with your puppy and, despite your frustrating experience with us so far, we remain committed to nurturing our relationship throughout your puppy parent journey.
Puppy Tess, now Missy, has been in the home for 2 weeks today and it has been a wonderful experience. Alan and Delroy of the staff were especially helpful in my selection (I fell in love with her face on the listing) and in keeping my advised all through the process! Many, many thanks.
I do not appreciate having my personal contact information spread to every pet related company in the US. The spam and sales calls are now intense, despite my instructions for you to keep the info private. The sales callers name you as the source. My credit card number was stolen that day, too. Coincidence? Probably not. That, plus lack of accurate information, ignoring requests for information, and generally sloppy care, plus the 'brush off' from your health team when the puppy was diagnosed with giardia upon arrival earns you the lowest rating possible. i am advising anyone I communicate with to go direct to a breeder and avoid you like the Corona virus.
Brad - We are proud to offer each new PuppySpot puppy parent complimentary AKC registration or Canine Partners Listing, along with other helpful items like enrollment in AKC reunite, lifetime access to AKC events, and more. Our partner handles the registration of your puppy, and we apologize if that wasn't properly explained to you. That said, we can assure you, we will never spread the personal information of any of our puppy parents it is unethical and against our policy. We were also shocked to learn you felt that you were brushed off by our health team. As soon as you let us know that you thought there was a health issue with your new puppy, our health team was quick to learn more and help. We strive to provide a stress-free experience and we're sorry that you felt otherwise, even after working with the Manager of our Health team. PuppySpot is more than a service, we're a community and we'll continue to be here for both you and Hunter as you need us, so please don't ever hesitate to reach out if there's anything you ever need.
I want to start by saying we love our new puppy. The process for delivery was smooth. The app is a great tool and has lots of good information. Specially for a new dog owner. The first dog visit at the VCA clinic with the coupon you receive is for free. Which is also a plus. The reason why I give 4 star instead of 5 is because there was miscommunication. We were waiting for our dog for a little more than a month and as a new owner you want to see your puppy grow. I only receive a short video of my during that time because I requested it several time. The updated pictures of him they never send it to me until the two days before he was supposed to arrive also because I inquire about updated pictures. And last, the website had wrong information about he color of the parents of the dog. That was never fix. But in the end. I trusted the company. I felt it was a secure process. Furthermore, our puppy is a healthy dog.
I love him. He’s so precious.
I've used them twice and have been extremely happy both times
Very professional and personable service & follow-up every step of the way
Puppyspot was excellent! It was very easy to communicate with puppyspot through all the different stages! The breeder did not give us a carrying cage. it would have been nice though if the breeders would give a little toy or something that the puppy is familiar with. it would be nice for the transition of the puppy to have something with the mother smell on it for a sense of security.
Excellent service !
Purchase your puppy from a reputable breeder.
Amy - It's disappointing that you believe we would ever work with anyone associated with substandard breeding practices of any kind. We work tirelessly to not only combat substandard breeders, but also screen and vet our own breeder community to ensure we only work with responsible, caring and humane breeders. Since receiving your feedback, a member of our team has been trying to reach you via phone and email to learn more. Unfortunately, we have been unable to connect. We hope to speak with you very soon!