PuppySpot Reviews

PuppySpot serves you best by putting the health and well-being of your puppy first.
Don't take our word for it, here's what real customers have to say about PuppySpot.

4.6 / 5
Based on 13,174 verified reviews

13,174 Reviews

  • 5 Stars
    10,126
  • 4 Stars
    1,585
  • 3 Stars
    622
  • 2 Stars
    329
  • 1 Stars
    512
02/09/2017
Diana B.
North Carolina | Breed: Jack Russell Terrier

Excellent service by PuppySpot

GREAT! Everyone was knowledgeable and friendly.

02/09/2017
Brandon W.
Kentucky | Breed: Great Dane

Very friendly and ask a veriety of questions to make sure puppy's are going...

Very friendly and ask a veriety of questions to make sure puppy's are going to a good home....

02/09/2017
Rosaria enea H.
California | Breed: Lhasa Apso

Everyone was very helpful and friendly staff and I have like to say a speci...

Everyone was very helpful and friendly staff and I have like to say a specia thankyou toJessica!!!! She's so wonderful and helpful in every way. At the airport everything went very smoothly and we are very happy with our little Buddy...

02/08/2017
Stacia M.
Colorado | Breed: Havanese

It was a great experience. Everyone kept in touch with me and answered all ...

It was a great experience. Everyone kept in touch with me and answered all of my questions. They were also very concerned about the well being of our new family member and made sure I was informed of her needs!

02/08/2017
Terri R.
Maryland | Breed: Havanese

Too short a time to get to the vet check form back. So missed out on that o...

Too short a time to get to the vet check form back. So missed out on that opportunity.

02/07/2017
Melanie G.
Arizona | Breed: Boxer

Excellent service by PuppySpot

Excellent

02/07/2017
Marty L.

Great Experience!

We have been very happy with our PUPPYSPOT experience. Despite a few minor hiccups, the care and dedication of the PUPPYSPOT representatives made our purchase experience great.

02/07/2017
Jerry C.
Virginia | Breed: Siberian Husky

Great experience from start to the time Lakota gave us our first puppy kiss...

Great experience from start to the time Lakota gave us our first puppy kisses. Staff was wonderful. Very knowledgeable and when we did have questions or issues they were right there putting our minds at ease. We would highly recommend Puppyspot to anyone looking for a new addition to their family.

02/06/2017
Catherine R.
Illinois | Breed: Yorkshire Terrier

A customer service nightmare

We love our puppy but definitely not the service that we got from Puppyspot. The right hand never seems to know what the left is doing. We made contact with the puppy concierge (Guy) first. He was awesome, very knowledgeable and answered questions for two days before our purchase. Then as soon as the purchase is done, he disappeared. Customer care only cares until you get transferred to the travel department. They only care until you get your puppy. Too much chasing through departments. We were NEVER given the option to speak to the breeder. I found out later that this is absolutely an option prior to purchase. The puppy nanny was another fiasco. He took a week to return our calls/texts and we were given flight information, had it change the day before only to have him miss his flight and take the original flight. We received a terrified, dirty, sticky and unfed puppy. She was very drained and almost lethargic when we picked her up. The travel department transferred us to the puppy health dept who told us to feed her and call them in the morning. Not much concern as it was closing time and she wanted to go home. Puppyspot and the breeder were NOT informed by the pet nanny that he had missed his flight. Since we have turned in our health papers, we have not hear word one from Puppyspot. No AKC papers, no health guarantee papers....nothing. They say that when you get your puppy that your relationship doesn't end, it begins....yeah right. We love our puppy and have gotten a good relationship with the breeder. I will NEVER use Puppyspot again.

PuppySpot Customer Advocate

Catherine - We're sorry for what sounds like a frustrating experience and one that is both uncharacteristic of the level of service we strive to provide to our customers and unusual from the positive experience the majority of happy PuppySpot customers have come to know and expect. As soon as we received your review, a member of our Customer Advocate team was quick to reach out to learn more about your experience and see how we could have done better. After speaking with you, we're happy to hear your puppy is healthy and thriving in her new home. And, while we're confident we?ll be able to turn your experience around, as we work to do so, you should never hesitate to reach out if there's anything we can do to be helpful. Our relationship with you began - it did not end- when you added one of our puppies to your family.

02/06/2017
Quanza P.
Georgia | Breed: Bichon Frise

Loving my Bichon Frise!!

It was a great experience and they answered my questions and kept me up to date on my puppy arrival and about his parents. I would certainly buy again from you guys.

02/06/2017
Rosemary J.
California | Breed: Yorkshire Terrier

Very helpful, Always there to answer anything you have concerns about, Fr...

Very helpful, Always there to answer anything you have concerns about, Friendly always.

02/06/2017
Anthony V.
North Carolina | Breed: Labradoodle

Excellent service by PuppySpot

exelent service they answered any questions I had

02/06/2017
John H W.
Florida | Breed: Goldendoodle

GoldenDoodle "Mia" living iat up in Florida

The hole process was easy. All the staff were helpful, and anytime we had questions they answered them. We are looking forward to everyday with our new family member.

02/06/2017
Donald L G.
New Mexico | Breed: Miniature Schnauzer

Happy with our new puppy and so is our other Schnauzer !!

This is Bette, not Don. I thought buying a puppy from Puppy Spot, never having heard of it, was very scary. I do not order off the internet. The next morning, Sunday, I received an e-mail from the CEO of the company. Felt much better. Tuesday, another e-mail giving me her ID number, airbill number, flight number and the time she would be arriving on United Airlines. Really felt much better !!! Went to the #8 baggage office, girls there were very helpful. Had puppy in my hands probably within 15 minutes after arriving at the airport. Yes, I would recommend Puppy Spot to a friend. Both my husband and have been very pleased with the folks we had spoken with about our little girl arriving here. And a couple of days later, a man called and we had a nice conversation about Baylee! So glad we bought her.

02/06/2017
Frank U.
Kansas | Breed: Dalmatian

Excellent service by PuppySpot

Great customer service, very helpful!

02/06/2017
Nance E.
California | Breed: Boxer

I would use them again without question.

We came into this extremely skeptical having dealt with disreputable breeders. It took a week from our first call to puppyspot until we had our puppy in our home. They have a wonderful staff that held my hand through the entire process.

02/06/2017
Christie L.
Texas | Breed: Yorkshire Terrier

Excellent service by PuppySpot

Easy and the team was extremely helpful and kind during the process.

02/06/2017
Fabia W.
Virginia | Breed: Labrador Retriever

It was the best experience with the unknown I've never dealt with them befo...

It was the best experience with the unknown I've never dealt with them before and they made it easy!

02/06/2017
Linda D S.
Ohio |

Very happy ....puppy spot is the BEST!

Very positive experience. Spoke to a couple different customer reps and both answered all my questions. I was a little hesitant to buy our little puppy without seeing him and meeting him and the breeder in person, but honestly, everything that Leandra said was 100% spot on , and she was really good at giving us so much information that it made us 100% comfortable in making our decision. Our puppy was flown to us from MO to OH and arrived on the day we agreed upon , safe and sound, clean and so happy!! We would definitely use puppy spot again if we were to buy another puppy.

02/06/2017
Janet H.
Wisconsin | Breed: Shetland Sheepdog

Very happy with this energetic sheetland sheep dog puppie.

Service was good! Waiting to hear about paperwork for registration.