PuppySpot Reviews

PuppySpot serves you best by putting the health and well-being of your puppy first.
Don't take our word for it, here's what real customers have to say about PuppySpot.

4.6 / 5
Based on 12,572 verified reviews

12,572 Reviews

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Michelle D.
Colorado | Breed: Goldendoodle

Everything worked out well.

I'm pleased with the results of purchasing Rocky online.

Dale C.
California | Breed: Golden Retriever

Puppy was to be chipped ,was not. Disappointed. She is now. Delta Dash very...

Puppy was to be chipped ,was not. Disappointed. She is now. Delta Dash very expensive. Puppy was traumatized when delivered. Telephone service, excellent. Thanks for all help.

Julie Z.
New York | Breed: Shichon

Would like more follow up once dog gets home

Very engaging sales people would like more follow up. Feels more like a sale than caring

Christopher H.
Arizona | Breed: Chihuahua

Successful Purchase

From the selection process to the ultimate delivery day, I was kept informed by helpful and courteous staff. My puppy arrived healthy and ready for loving. Thank you for a delightful purchasing process. We are thrilled with our new baby.

Lon B.
New Jersey | Breed: Beagle

do a better job

my dogs traveling accomidation were garbage

PuppySpot Customer Advocate

Lon - Thank you for your post. We were surprised to read that you were unhappy with your puppy's travel accommodations, given that when we spoke to you right after your puppy arrived, you didn't mention anything and told us he was happy, healthy and settling in nicely to his forever home. That being said, we want to ensure all our puppies travel as comfortably as possible, so would definitely like to learn more about your concerns. To that end, a member of our Customer Advocate team will reach back out to you on Monday so we can better understand any issues. Again, thank you very much for your feedback.

Debra E N.
New York | Breed: Beagle

Bad service by PuppySpot

was not happy with the way they handled things at all

PuppySpot Customer Advocate

Debra - Thank you very much for your comment. Based upon our conversations with you, our understanding is that, although your puppy had no issues pre- or post-flight, there were some challenges associated with getting your puppy's final travel itinerary to you via email prior to her trip home. That's the kind of thing we are here to deal with, real-time, and is why we were ultimately able to successfully send your puppy's travel information to an alternate email address as soon as we knew there was an issue. We are, however, sorry about any frustration you experienced. Feedback like yours is extremely helpful and we are working to ensure nobody else has similar problems receiving travel emails in the future. Most importantly, after we spoke with you, we were thrilled to confirm your puppy is happy and thriving in her forever home. Please know that we are here and committed to providing you exceptional service not only now, but throughout your puppy's life, so please do not hesitate to reach out to us in the future if there's anything else we can do to be helpful.

Silverio S.
New York |

Excellent customer service!

I just randomly came across puppyspot while doing an internet search for miniature pinscher puppies. I'm so glad I did. Their customer service is honestly the best I've ever experienced when buying a dog. The reps are there for you during the whole process, before and after. I've been referring all my friends and family to puppyspot ever since and I'll definitely return when it's time to add another dog to the family. Thank you puppyspot!!

Ida S M.
North Carolina |

Excellent Service

The process of puppy selection and delivery was easy and well thought out. The staff was knowledgeable and insightful while answering all questions. We were informed of all necessarry information and processing steps. I would highly recommend this company.

Marylou H.
Massachusetts | Breed: Havanese

Puppy Spot was easy to work with. Everyone I spoke with was very professio

Very easy purchase for my wonderful Havanese. He is a wonder! Love him already. A little larger than expected, but healthy and lovable.

Jacob K.
Washington | Breed: Golden Retriever

The concierge was a lot of help and very enthusiastic! There were some issu...

The concierge was a lot of help and very enthusiastic! There were some issues with the site because they had apparently just made some changes but they were very quick and very helpful.

Celeste Z.
New York | Breed: Pomeranian


Customer service from start to finish was exceptional. My puppy is happy and healthy. He received a stellar vet examination. Our new addition is a treasure.

Deanna M.
Idaho | Breed: American Bulldog

American bulldog puppy.

I was hesitant because of the travel but the service was amazing. They kept me informed of my puppy travel and gave us advise for bringing her into our home. The breeder sent us videos and updates as we waited for her flight day. She arrived safe and in good health. She took a few days to adjust but her confidence grew. She is the sweetest.

Debra J. Y.
Arizona | Breed: Dachshund

Great customer service and follow up thru the whole experience!

Wonderful, professional experience from first phone call to the delivery of my new puppy!

Byron V.
Florida | Breed: Shih Tzu

Joy update

Great little girl and wife just loves her thanks again

Jana H.
California | Breed: Miniature Schnauzer

Very happy with your service!

Everyone was very helpful throughout, we love Madison! She is just what we thought, schnauzer all the way.

April F. R.
Alaska | Breed: Golden Retriever

Love their services and love our puppy

Excellent customer service!!

Mike G.
West Virginia | Breed: Beagle

Excellent service by PuppySpot

puppy is a joy

Tracy L.
Oregon | Breed: Great Dane

Great process!

This process was awesome. Our Great Dane puppy arrived on time, healthy and beautiful. By using PuppySpot, we were able to find the exact pet we were looking for: breed, color, gender. The guy we got is just perfect and he's already gained 5 lbs in one week!

Carol M.
North Carolina | Breed: Pug

I highly recommend PuppySpot to anyone looking for a puppy.

Everyone was so accommodating. All my questions were answered with a smile, even the silly ones. The puppy is adorable and we couldn't be happier. The whole experience from beginning to end couldn't have been more simple or more pleasant.

Sheri H.
Arizona | Breed: Goldendoodle

Heather, my puppy concierge was amazing. I also had a significant delay in ...

Heather, my puppy concierge was amazing. I also had a significant delay in my puppy's travel and the travel team was assuring and took care of my concerns.