I'm pleased with the results of purchasing Rocky online.
Puppy was to be chipped ,was not. Disappointed. She is now. Delta Dash very expensive. Puppy was traumatized when delivered. Telephone service, excellent. Thanks for all help.
Very engaging sales people would like more follow up. Feels more like a sale than caring
From the selection process to the ultimate delivery day, I was kept informed by helpful and courteous staff. My puppy arrived healthy and ready for loving. Thank you for a delightful purchasing process. We are thrilled with our new baby.
my dogs traveling accomidation were garbage
Lon - Thank you for your post. We were surprised to read that you were unhappy with your puppy's travel accommodations, given that when we spoke to you right after your puppy arrived, you didn't mention anything and told us he was happy, healthy and settling in nicely to his forever home. That being said, we want to ensure all our puppies travel as comfortably as possible, so would definitely like to learn more about your concerns. To that end, a member of our Customer Advocate team will reach back out to you on Monday so we can better understand any issues. Again, thank you very much for your feedback.
was not happy with the way they handled things at all
Debra - Thank you very much for your comment. Based upon our conversations with you, our understanding is that, although your puppy had no issues pre- or post-flight, there were some challenges associated with getting your puppy's final travel itinerary to you via email prior to her trip home. That's the kind of thing we are here to deal with, real-time, and is why we were ultimately able to successfully send your puppy's travel information to an alternate email address as soon as we knew there was an issue. We are, however, sorry about any frustration you experienced. Feedback like yours is extremely helpful and we are working to ensure nobody else has similar problems receiving travel emails in the future. Most importantly, after we spoke with you, we were thrilled to confirm your puppy is happy and thriving in her forever home. Please know that we are here and committed to providing you exceptional service not only now, but throughout your puppy's life, so please do not hesitate to reach out to us in the future if there's anything else we can do to be helpful.
I just randomly came across puppyspot while doing an internet search for miniature pinscher puppies. I'm so glad I did. Their customer service is honestly the best I've ever experienced when buying a dog. The reps are there for you during the whole process, before and after. I've been referring all my friends and family to puppyspot ever since and I'll definitely return when it's time to add another dog to the family. Thank you puppyspot!!
The process of puppy selection and delivery was easy and well thought out. The staff was knowledgeable and insightful while answering all questions. We were informed of all necessarry information and processing steps. I would highly recommend this company.
Very easy purchase for my wonderful Havanese. He is a wonder! Love him already. A little larger than expected, but healthy and lovable.
The concierge was a lot of help and very enthusiastic! There were some issues with the site because they had apparently just made some changes but they were very quick and very helpful.
Customer service from start to finish was exceptional. My puppy is happy and healthy. He received a stellar vet examination. Our new addition is a treasure.
I was hesitant because of the travel but the service was amazing. They kept me informed of my puppy travel and gave us advise for bringing her into our home. The breeder sent us videos and updates as we waited for her flight day. She arrived safe and in good health. She took a few days to adjust but her confidence grew. She is the sweetest.
Wonderful, professional experience from first phone call to the delivery of my new puppy!
Great little girl and wife just loves her thanks again
Everyone was very helpful throughout, we love Madison! She is just what we thought, schnauzer all the way.
Excellent customer service!!
puppy is a joy
This process was awesome. Our Great Dane puppy arrived on time, healthy and beautiful. By using PuppySpot, we were able to find the exact pet we were looking for: breed, color, gender. The guy we got is just perfect and he's already gained 5 lbs in one week!
Everyone was so accommodating. All my questions were answered with a smile, even the silly ones. The puppy is adorable and we couldn't be happier. The whole experience from beginning to end couldn't have been more simple or more pleasant.
Heather, my puppy concierge was amazing. I also had a significant delay in my puppy's travel and the travel team was assuring and took care of my concerns.