PuppySpot Reviews

PuppySpot serves you best by putting the health and well-being of your puppy first.
Don't take our word for it, here's what real customers have to say about PuppySpot.

4.6 / 5
Based on 13,016 verified reviews

13,016 Reviews

  • 5 Stars
    10,029
  • 4 Stars
    1,566
  • 3 Stars
    599
  • 2 Stars
    321
  • 1 Star
    501
01/05/2017
Kathy R.
Florida | Breed: Chihuahua

Everyone was very nice and caring.

Everyone was very nice and caring. They made sure they let you know what was going on throughout the wait until I was able to take my little Maggie home! I will definitely use them again if I decide to get another puppy.

01/05/2017
Stephen W.
Florida | Breed: German Shepherd Dog

I was very nervous about the online purchase but everything went very well ...

I was very nervous about the online purchase but everything went very well and we received our puppy for my wife's surprise Christmas present. A very healthy beautiful German Shephard 11 week old puppy.

01/04/2017
Carol R.
Massachusetts | Breed: Pomeranian

I was very anxious about purchasing an expensive dog on line. They called m...

I was very anxious about purchasing an expensive dog on line. They called me quite a few times,i always wanted more pics and info. Everything worked out great in the long run and i am very happy with puppy spot. I love my new puppy

01/04/2017
Christopher S.
Virginia | Breed: Pembroke Welsh Corgi

I was skeptical, but now that I've worked with PuppySpot I recommend them

I had my doubts about the service, but after a fair amount or research I was reassured that it is a good company with people trying to do right by the customers, breeders and most importantly the dogs. Now that we have our puppy and I have gotten tot know the breeder, I feel comfident that we made a good decision.

01/04/2017
Julie Q.
New York | Breed: Boston Terrier

Easy peasy

Going through Puppyspot.com made our experience easy and stress free. I really got the feeling that they genuinely cared about the puppy, that it wasn't just a sale to them. They answered all my questions thoughtfully and professionally. Never made me feel like I was being a nuisance.

01/04/2017
Kate M.
Georgia | Breed: Great Dane

I liked the personal service provided by the agents. I would have liked a ...

I liked the personal service provided by the agents. I would have liked a little more information about the breeders and the parents of the puppies. We got a Great Dane puppy and he is perfect! The shipping and paperwork was done very efficiently.

01/04/2017
Jonathan J.
California | Breed: Goldendoodle

i love my puppy and he's attached to my hip! best website you'll find to ge...

i love my puppy and he's attached to my hip! best website you'll find to get a puppy that will love you unconditionally!

01/04/2017
Christopher G C.
Florida | Breed: Boxer

Great customer service. Was worried about ordering dog online but couldn't ...

Great customer service. Was worried about ordering dog online but couldn't be happier with the outcome.

01/04/2017
Shery B.
Iowa | Breed: Bichon Frise

It was a first time experience for us. We were very pleased. Every repres...

It was a first time experience for us. We were very pleased. Every representative was kind,thorough, and extremely helpful! Not a first time to experience having a puppy but loved all the tips for puppy proofing, feeding, training etc. I read and benchmarked them all! WONDERFULEVERYTHING was WONDERFUL

01/04/2017
Rick A.
Arizona | Breed: Golden Retriever

I will not purchase another dog from puppyspot or recommend them

it was the worse experience I have had to-date with puppyspot I purchased a dog last year and thought it was the best purchase I made. This year my purchased dog was sick, underweight, aggressive when it comes to eating.

PuppySpot Customer Advocate

Rick - We're sorry to hear your view of PuppySpot has changed so much from the previous great experience you had with us. We do our best to make sure all of our customers are thrilled not only with their new puppy but with their experience with us, so we have been doing our best to try to turn things around with you. We especially appreciate your coming back to us to add another puppy to your family. Just like with your first puppy, your new puppy underwent a mandatory nose-to-tail health examination prior to traveling home to you, which came back clear, so we were just as surprised as you were to learn she wasn't feeling well shortly after arriving. Additionally, while your puppy may currently be slightly small for her breed, neither the breeder's vet (on our mandated pre-flight exam) nor your own vet (on our mandated post-flight exam) noted any weight concerns. And, after speaking with you recently, we are very glad to hear she's been putting on a healthy amount of weight since arriving home. All that said, we will continue to do all we can to provide support to both you and your puppy until your current issues are resolved and look forward to turning your experience around.

01/04/2017
Pat M.
Oregon | Breed: Goldendoodle

fell in love with Lu Lu when I saw her picture. I did not know how big sh...

fell in love with Lu Lu when I saw her picture. I did not know how big she was going to be. wanted a smaller dog but she is a wonderful puppy and such a lover I don't care how big she gets.

01/04/2017
Jasper J.
Ohio | Breed: Doberman Pinscher

Excellent service by PuppySpot

From Start to Finish, was a Great warm feeling of family.

01/03/2017
Rick A.
New Mexico | Breed: Bichon Frise

Everything went like clock work. Your love and concern for these little pe...

Everything went like clock work. Your love and concern for these little pets is what made it special. We love our little Bichon, she is so precious. Rick & Jamie

01/03/2017
Sherry L. H.
California | Breed: Goldendoodle

Everything went well except for the communication while my puppy was being ...

Everything went well except for the communication while my puppy was being transported by United PetSafe. There was a mix up & my puppy got flown to Florida instead of California. It took another day to get my puppy and the communication I received was from the other buyer rather than from Puppy Spot. Had I not heard from him, I would have been in the dark as to what had happened.

PuppySpot Customer Advocate

Sherry - Thanks for your feedback. Most importantly, we are happy that all is well with your puppy, but we were both surprised and disappointed in your experience with United Airlines, as we regularly book puppy air travel through their industry-leading PetSafe program with very little issue. Although your review indicates that you did not hear from us, there must be some misunderstanding since, as soon as we learned your puppy had landed at the wrong airport, we immediately contacted you to let you know your puppy was safe and that we were actively working with our contacts at United to get your puppy home quickly and safely which, as you note, happened the next day. While we are happy your puppy arrived safe and sound, since the flight reservation was accurate, the mix-up never should have happened and we are working with United to determine how the error occurred and will continue to keep you updated.

01/03/2017
Sheila M. F.
Massachusetts | Breed: Coton de Tulear

Good service by PuppySpot

The overall service was good.

01/03/2017
Sylvia L.
New York | Breed: Miniature Pinscher

Excellent service by PuppySpot

All was perfect!

01/03/2017
Barbara D.
California | Breed: Dachshund

getting Joey made my Christmas complete!

Joey, (aka Dancer) my new puppy is very active and very sweet although he has his moments but that is because he is a Puppy. Puppy Spot has always been helpful and if I still have any questions, I contact Customer Care.

01/03/2017
Melissa B.
Virginia | Breed: German Shepherd Dog

Good service by PuppySpot

it was good, got the puppy on time at airport without hassel

01/02/2017
Roberta V.
Texas | Breed: Yorkshire Terrier

A great experience. My Bella, formally Electra, is the best puppy. I would...

A great experience. My Bella, formally Electra, is the best puppy. I would definitely recommend PuppySpot for anyone wanting a special breed. I am so impressed with the care and service they provided, I might even get another puppy.

01/02/2017
Lorraine B.
Kentucky | Breed: German Shepherd Dog

everything went great, you did what you said you would do. am very satisfie...

everything went great, you did what you said you would do. am very satisfied