I was pleased with the excellent degree of service, communication and effort on the part of Puppy Spot.
Was never told that it was a limited AKC registration not happy about that
Polite and answered all my questions.
I wish I had more information while waiting for her. You gave me wrong arrival time. Even on this survey you have wrong purchase date. She came with flees, not a good way to start bonding with her by traumatizing her with a fleebath.
Tina - Thanks for your feedback. Just like all PuppySpot puppies, yours was required to undergo two nose-to-tail health exams by separate licensed veterinarians - one by your breeder's vet prior to travel, and another by your vet shortly after arriving home. We were extremely surprised to hear your puppy arrived with fleas, as neither the breeder's vet nor yours indicated an issue in their reports. We are equally surprised to hear you feel as though you received the wrong arrival time for her flight home, as our travel team had numerous conversations with you about travel and we never heard from you (until you submitted your review) that anything was amiss. That said, air travel, especially during busy travel times like the holidays, is not always 100% predictable, which is why we always recommend our customers call us or their airline ahead of time to check for updates on their puppy's flight. In terms of your complaint about not getting enough information ahead of time, we are always very happy to provide additional information to our puppy parents, so it would be helpful to know what additional information you were seeking. To that end, a member of our Customer Advocate team will reach out to you to better understand what you were looking for. Regardless, our relationship with you began, it did not end, you found your puppy at PuppySpot, so you should feel free to reach out to us via email or phone anytime.
Every person I spoke with was so helpful and reassuring that everything would be ok. Our puppy had to take a connector flight and we were nervous, but the staff at Puppspot was AWSOME!
We had a great experience with our new puppy. They communicated during the entire process and we would use them again.
We are so happy with our dog. She is beautiful, healthy and well worth the money!
Wonderful to work with!!! Found the best little addition to our family with such ease.
The experience was great. They were honest with their results and helped in our choosing our little Kuma.
Puppy Spot was easy to work with and they contacted the breeder anytime I had questions. I still worry that the parents are not in a loving home but instead may be kenneled but Molly is very sweet and fits into your family well.
Very professional and helpful. I would recommend this organization to a friend.
We loved our experience with Puppy Spot! The customer service was amazing and there was no hard sell. Once we made our decision to go ahead the remaining process couldn't have gone any smoother! We picked up our forever friend from the airport and she is just wonderful. I can't tell you how happy we are with our new furry family member! Thank you Puppy Spot!
This puppy is great!! He is so active! He has slept every night! He plays with his toys. He's had the second set of injections from our vet! He is a favorite at the vet's office! He arrived at the airport -- and our lives have never been so great!
Exellent. Would recommend to others.
The Puppy was a gift for my wife. She lost her mother and step dad with in 3 months of each other. Little "Gus" now named Gabriel, Gab for short, was a perfect and needed addition to our family. Puppy Spot did and outstanding job! it was the best experience!
I wanted to adopt a dog for 6 months. I searched the Internet everyday and finally I saw Rosie and prayed that she was still available...she was. The paper work started and my little girl was on her way. She is a joy and we love each other so much.