Everything was well coordinated, and they were quick to respond to my concerns. They connected me to the breeder so I could ask more about the personality of the puppy I was interested in. Thus, I was able to choose the puppy perfect for me.
Quick service, replies & follow through. Poodle Donny came home to us happy and ready to love and be loved!
Very helpful knowledge and smooth process. Everyone very professional and have a process that works well.
Great service! If I called they always got the answer for me.
Love my dog. Vet thought he was in great shape. Service was friendly
The company was good in that they had timely responses and were nice. We are just not positive that the puppies did not come from a puppy mill breeder. We looked up the breeders name online after we received it with the puppy paperwork. We were not impressed with the bad news articles we found. The puppies were healthy and look good. We are anxious about whether they had a full workup of hips, joints, genetics etc. especially with what the dogs cost.
Amy - Thanks for raising your concerns. PuppySpot will never work with puppy mills or any breeders associated with any form of animal cruelty or inhumane treatment. We hold ourselves and our breeders to the highest standards, and we have a zero tolerance policy for substandard breeding practices and encourage you to take a look at our No Puppy Mill Promise for additional information.†
They are a very good company, My puppy came to me healthy and happy. His flight went well and he was on time as they assured me he would have the best care and they were true to their word. They were there for me thru out the whole process and answered all my questions. We love our puppy I would deffinately buy another puppy from them. Thank You PuppySpot for all you have done. Oh and they are so very nice to work with.
Since the beginning of my purchase every single staff member was very helpful, guide me through the process till the day my puppy arrived
Our purchase of Bailey our Boston Terrier was a great experience from start to finish.
Excellent communication throughout the whole process.
I had a great experience with PuppySpot! From the time that I called to order my puppy to the information that was provided to me along the way, everything was smooth. My puppy came to me in great condition, he is a joy to have and has the best temperament. I couldn't have asked for a better experience. We are all so happy and I have referred at least 5 friends to the site in the past 2 weeks. Everyone is in love with my pup!
The customer service reps were great to deal with, very polite and responsive. And our new Berner puppy is really sweet. Our vet also said that she is very healthy. My one disappointment is that there was nothing from the breeder about her feeding, sleeping, playing or "bathroom" habits. We were even told to give her one type of food, but the food from the breeder was different. We would have been better prepared and would have had an easier transition if the breeder had given us more information.
I can't say enough good things about our experience! Thank you for all the help in the process. I asked for pictures, updates and your team was always kinda and helpful.
You are wonderful. Went the extra mile to assist me. Am very happy with my puppy, Sugar Babe. She is happy too, Great transaction. Would do it again.
Great customer service
I was anxious about this but I was quite pleased with the care they provided my puppy.
PuppySpot provided great service. I had all of my questions answered and adequate information was provided up until I received my puppy.
So easy and straight forward.
It is always an absolutely wonderful experience using this site to purchase my fur babies. Cappuccino is the second puppy I have purchased from this site, I also bought my English Bulldog Ace. The site is very easy to use and the puppy counselors are extremely quick on getting back to you. Once I bought Cappuccino Ms. Gina Gordon (my puppy counselor) was awesome. Every time I wanted updated photos or videos I received them within hours. When Cappuccino was getting ready to ship I was put in contract with Ms Laura Balbes (Veterinary Technician Coordinator Animal Care Specialist). Ms. Balbes was great she told me about the itinerary (you receive flight or travel itinerary through email, just as if you were going to fly. Tracking number and all. ) and that I would need to contact travel and verify everything. Ms. Balbes also ensured that I had up to date videos and photos of my puppy. The people that work for Puppy Spot genuinely care for the welfare, safety and well-being of these puppies. As a Dog mom you couldn't ask for more. I truly enjoyed my experience and intend to continue to use this site in the years to come.
All questions answered. Did their best to make sure I was happy with my puppy.