Excellent Customer Service! Was in constant contact with service reps.
This is the second time I have used them. Their service great as well as the dogs we bought their.
No problems and great followup. The people were very nice and seemed to really care about us and our new puppy. Thanks
Great experience from the beginning to delivery. Heather did a great job helping us pick out our family member.
I. CAN'T EXPRESS MY FEELINGS HOW HAPPY I AM . I HAVE NOT BEEN ABLE TO HAVE A LOVING COMPANION LIKE LITTLE SCOOTER SINCE 9/11 THANK YOU EVER SO KINDLY , WALLY-SCRUB .
This service did what said it would do. Thank you very much
made mistake they were great and helpful
Everything went off pretty seamlessly excellent job they were very informative with everything our puppy is as beautiful as she was in the pictures and they stay with you every step of the way
All went smoothly and very well a pleasure
The customer service was excellent. The follow up amazing. Most importantly the puppy was happy and healthy and looked exactly as she did in the photo
Great communication! Very helpful, very thorough, great experience!
We got our little addition to the family just as described and with no delay from the date we were told. Our pup is healthy and perfect. PuppySpot goes a long way to guarantee that they select breeders with good breeding practices and it shows. We are confident we will enjoy our little companion for many years to come.
Throughout the entire process Janella and everyone at PuppySpot were friendly and went above and beyond to help me bring little Charlotte home. Highly recommended!
WE PURCHASED MITZI FEMALE CHARCOAL LAB WE NAMED HER EMBER SHE IS EVERYTHING AND MORE .WE HAD A REALLY BAD EXPERIENCE WITH A BACKYARD BREEDER MY WIFE AND I WILL NEVER MAKE THAT MISTAKE AGAIN THE PEOPLE WE DEALT WITH AT PUPPYSPOT MADE US FEEL LIKE WE WERE PART OF A FAMILY THE EXTRA MONEY WE PAID FOR EMBER WAS A DEAL ONCE I SAW HER EYES THROUGH HER CARRIER AT UNITED CARGO AT SAN FRANCISCO WE WOULD HAVE PAID DOUBLE THAT PRICE IN THE FIRST TWO WEEKS SHE HAS BROUGHT SUCH JOY AND LOVE TO OUR HEARTS IF ANYONE ASK WHERE WE ADOPTED WE WILL SAY PUPPYSPOT.COM THE ONLY PLACE TO GET A HEALTHY HAPPY AND SOCIALIZED PUPPY .A BIG THANK YOU TO THE BREEDER FOR BRINGING US TOGETHER.
The rating is due to the quality of the puppy. Unfortunately, we had mandatory evacuation, due to a hurricane, and was not at my home until a few hours before the puppy arrived. I had cancelled the original flight due to the hurricane and did not get the message regarding her arrival until I returned. I just wonder what would have happened to her if I had not been able to pick her up.
Ruth - We are glad to hear you and your family are safe after the hurricane! We rely on our customers to communicate changes in travel availability†and were happy to reschedule your puppy's flight to accommodate the mandatory evacuation. Additionally, rest assured that a puppy will never travel without confirmation from his or her new owner of the pick up time and location.†
Everything went very smoothly. Had multiple emails and calls on what to expect. Very unstressful event.
I love the puppy is beautiful and playfull is over me all the time I am at home
Unmatched pet quality, shipping, difficult to reconnect with the assigned pet representative. Medical insurance policy code not active and hard to understand.
Wonderful communication, especially since I had to wait for my pup to gain enough weight to travel, and then his flight was cancelled due to a hurricane. It felt like they loved and cared for my puppy as much as I did.
Very thorough, friendly, informative staff. We love our new puppy, Maisy! Thank you!