This process was awesome. Our Great Dane puppy arrived on time, healthy and beautiful. By using PuppySpot, we were able to find the exact pet we were looking for: breed, color, gender. The guy we got is just perfect and he's already gained 5 lbs in one week!
Everyone was so accommodating. All my questions were answered with a smile, even the silly ones. The puppy is adorable and we couldn't be happier. The whole experience from beginning to end couldn't have been more simple or more pleasant.
Heather, my puppy concierge was amazing. I also had a significant delay in my puppy's travel and the travel team was assuring and took care of my concerns.
Very helpful and caring! Easy to contact and let me know any information about my puppy
When we called prior to the sale we were promised updated pictures, health records, puppy would arrive up to date with vaccination. Once the sale was finalized, we received nothing that was promised. We completed all the paperwork they required from is on time, they did not do their bit in time due to which we did not get the 30 day trial insurance, we are still getting the run around on that.
Asha - Thanks very much for your feedback. We strive to communicate in a timely and thorough manner with all of our customers and we apologize for failing to meet your expectations. Just to clarify, your puppy was up-to-date on all of his vaccinations at the time you received him. From your review, it appears that what you were upset that your puppy's vaccination records were not attached to his crate when he arrived. As soon as you reached out to let us know, we resent his vaccination records immediately. In terms of the 30-day free trial on health insurance, we are investigating. In the meantime, we are sorry you feel you are getting the "run around," but that is not our intention. Rest assured, we will get to the bottom of the issue with the free trial, and we will be back in touch with you in short order.
They were very helpful and informative
Great communication with each department. All questions were answered immediately. The best part is we now have the sweetest little puppy Carl that couldn't be healthier and happier. Our vet of 15 years that we have for our other 2 dogs said that all documention was well organized and that Carl was a Gem! We were surprised that he was also potty trained at 17 weeks! Well done Puppy spot!
You guys were very responsive, helped with our unusual request, and found us a fabulous new family member.
From beginning to end, Puppy Spot has been wonderful. They helped us find the perfect new addition for our family. They kept in contact with us the entire time. Answered all of our questions thouroughly and quickly. We are forever grateful.
The service was amazing. We fell in love with Harley (now Chase), got great advice on the puppy to ensure he would fit with our family. Travel was well organized. Highly recommended
The purchasing/adoption process was easy and the staff was very knowledgeable about the process and the breeder. My puppy has some medical problems, so I will be dealing with PuppySpot on that issue. I will have to report back how they handle that. So far, overall I am satisfied with the adoption process.
Dustin - Thank you for your feedback. While your puppy's pre-flight exam by a licensed veterinarian indicated he was healthy prior to leaving his breeder's home, we are very happy you immediately reached out to us following his mandatory post-arrival exam to notify us of his condition. As you have experienced so far, our team is committed to being here for you and your new puppy throughout your journey as a puppy parent. Although we will continue to stay in close contact with you regarding the current situation, we also want to reiterate that, even after this situation is resolved, you should never hesitate to reach out to us if there is anything we can do to be helpful.
Got a great Husky from you guys. We couldn't be happier. Thank you
I really appreciate the excellent customer service and follow through given by puppy spot. I love my new family member. The reason I did not give 5 stars is I was told the pup was potty trained and he wasn't. This is a great dog so I will deal with the training. Thanks for JJ he is awesome and will truly be loved.
Puppy spot was very professional with staff at hand who continuously kept in touch and gave great advice and feedback. They are highly recommended!
You Gerald service was great. Everyone I talked was very helpful. I still have one question I asked that has not been answered.
The experience that I had with PuppySpot was absolutely wonderful. I named my puppy Zander and he is the most special little boy I could have hoped for. He is happy, playful and a true joy to have in my home. Two days after I picked up Zander he went to visit the vet. He gained .2 oz which was awesome. I would recommend PuppySpot and would go through them again to purchase another puppy.
Excellent customer service and prompt responses to questions. I love the health and no-puppy mill guarantee. My puppy knows how to fetch the ball and bring it back to me so I can tell she was cared for by the prior owner and was trained to do this trick. Absolutely got my money's worth! Highly recommended!
I anxiously awaited for my 5# puppy To arrive. He weighed in at 18.516#s He arrived in Very CleanCage w/water +food
PuppySpot makes the process of finding and bringing home a puppy so effortless. We quickly fell in love with our puppy after reviewing his profile. Then getting him home to us was a breeze. We were kept well informed during the whole process and the staff was nice and professional at all times.