Thank you for helping us get Archie. The customer service received from our Concierge staying in constant touch with us as to the process, makes us recommend PuppySpot to all our friends...
Recieved a sick dog whchi passed away within 4 days
Frank - We were truly devastated to learn about your puppy's untimely passing. It is a shocking and heartbreaking loss. We take the health and safety of our puppies seriously and make sure that each puppy has a mandated nose-to-tail exam performed by a licensed veterinarian to ensure they are 100% healthy before traveling home as we did with your puppy. We stand behind our health guarantee which is why we quickly reached out to you once we learned of your puppy's passing to express our sincere condolences and request the medical records from your vet to determine how we could help. We are truly very sorry for your loss. As dog lovers ourselves, we understand how difficult it is to lose a furry family member and we remain committed to being here for you during this difficult time.
Our puppy was shipped via air and we were under the impression that the animal would be given proper supervision and care. That care was not provided in my view. The flight was delayed about one half hour. When we received our dog the documents indicated that she had been fed at 10:30 am and we picked her up at approximately 10:30 pm. This means the dog had not been fed in 12 hours. I do not considerer this proper care.
Chuck - Thank you for taking the time to share your review. We're glad that you’ve had a great experience with our team, however, we're sorry to hear you had any stress picking up your puppy from the airport. Just like human air travel, puppies' flights can be delayed. We want to assure you your pup was well cared for throughout her travel home. We'll always be here for you and your new pup, so please let us know if there's anything else we can do to be helpful!
Too expensive though. Cut costs.
My adorable chihuahua was delivered (flew) from Florida by a wonderful and kind flight nanny.
Very happy with my purchase so far!!
Nathan/Jeddi arrived at Dallas Love Field. I brought him home. He was a little nervous the first night, so i let him sleep in my bed. Jeddi (new name) saw the Veterinarian the next day with a clear bill of health. As expected, a few days to adjust. He is truly a herding puppy. When i sit down at my home office desk, he either chills out below my chair or in his office daybed. At night, his nightbed is directly on a line where he can see me and make sure that I don't wander off. Learning fairly quickly, but the real training must come after a second visit to the veterinarian to take care of necessary business. Good purchase. Will probably make a purchase of a similar female in a couple of years so that both Jeddi and i can teach her new things.
We couldn't be happier with your service. It went just as advertised, and, the people who took care of delivery were great. We are now waiting for a little brother to arrive. lol We are very pleased with you guys.
I was so excited to find this website. I sent an inquiry about a puppy I saw on the site and was quickly contacted by my puppy concierge, Ian. He spent a long time on the phone with me answering all my questions and addressing my concerns about getting a dog online. Over the next few days, Ian spent so much time with me answering my follow up questions (I had A LOT!), tracking down additional info about the dog I was interested in, and even setting up a conference call between me and the breeder. In the end, Roxy arrived exactly as planned, healthy and adorable, though a little nervous. She warmed up to us in no time and my family is so in love. She was meant to be our dog. To anyone else who is nervous like I was, trust the process. It was so worth it. Thank you, Ian!!!
Only issue is updating info in the app. It still says my puppy is traveling, he’s been home for 3 weeks now.
Antionia - Thank you for trusting us to fetch your new best friend! We rely on valuable feedback from customers like you to continue to provide a positive experience for our community and our team has taken your feedback to heart and will use it to improve in the future. Welcome to the PuppySpot family!
I am so happy to have Tessie she is the most amazing puppy
Very happy with my pup!
It was the perfect experience. Thank you