PuppySpot Reviews

      PuppySpot serves you best by putting the health and well-being of your puppy first.
      Don't take our word for it, here's what real customers have to say about PuppySpot.

      4.6 / 5
      Based on 9,146 verified reviews

      9,146 Reviews

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      • 1 Star
      Atefeh A.
      Virginia | Breed: Golden Retriever

      Best wish that came true.

      one night I shared a picture of a cute Golden Retriever puppy with my brother on Insta and he replied "I wish Santa Brings me one". and that was it. I went on Google and the first thing I came across was PuppySpot page and I searched for a Golden Retriever puppy and found the cutest little fellow named "Gus" who is "Buddy" now. my whole experience with PuppySpot has been amazing. From the moment I picked him online to now that Buddy has been with us more than a week,PuppySpot has been very supportive, helpful and approachable. the staff has been very professional and has provided first class services. I love the fact that PuppySpot has an app and you could communicate with its staff directly. this was my first experience with PuppySpot and for sure is not going to be the last one. Thank to all the PuppySpot crew who made my brother's wish come true this Christmas.

      Lisa S.
      Alaska | Breed: Goldendoodle

      Puppy spot

      Thank you for your helpful service in obtaining our new puppy. I was skeptical at first obtaining a puppy without seeing the dog in person or communicating directly with the breeder but all of my questions were answered quickly and we received a beautiful, healthy pup in a timely manner. Thank you for your service, Tom and Lisa

      Jonita W.
      Florida | Breed: Golden Retriever


      Everything was perfect..

      Jean C.
      New Jersey | Breed: Golden Retriever

      Poor customer service

      Everytime I called puppyspot I waited for over 30 minutes to be attended and when I finally got through to speak with someone the rep could not help me with my petition. Thank you for taking my money and leaving me out to dry puppyspot

      PuppySpot Customer Advocate

      Jean - We were truly shocked to receive your review, as not only is it the polar opposite of the experience the vast majority of our customers report having, it varies drastically from the detailed notes and recorded calls we have on file. We consider ourselves to be more than a service, rather a community, and we never want our community members to feel unsupported. We're happy to report that your puppy arrived healthy and happy, which is our top priority, however, we always want to make sure our puppy parents have a positive experience, too. This is why as soon as we received your feedback, a member of our team quickly reached out to you to learn more and see how we fell short in meeting your expectations. Don't forget that our relationship has just begun, and our team will continue to be here should you ever need us.

      Bob C.
      New Hampshire | Breed: Dachshund

      Bob Crocker

      Very good experience with them, got my new little one Sunday, and this little girl loves us so much, very healthy puppy vet said. And gorgeous I must say. Thank you so much ❤️, PUPPYSPOT.

      Joyce A.
      Connecticut | Breed: Bernedoodle

      Great Service! Perfect Puppy!

      All answers and updates given on a timely basis. Accurate information about your puppy's progress. Our puppy arrived healthy, happy, loving and well adjusted. Puppy Spot gained my complete confidence throughout this transaction.

      Jay S.
      Virginia | Breed: Bulldog

      Amazing experience

      We had an amazing experience from beginning to end.

      Tonia C.
      New Jersey | Breed: Labrador Retriever

      Winter is amazing

      We love our new puppy! But more importantly the customer service was amazing. We received touch base emails every step of the way, the delivery was smooth and we received a follow up call once we brought Winter home.

      Daniel R.
      Missouri | Breed: Cavachon


      I was very hesitant about purchasing a puppy online. PuppySpot helped relieve my anxiety and walked me through several steps including shipping of the puppy. I believe they took extra precautions to insure that everything went as smoothly as possible to bring our treasured puppy home.

      Rose G.
      California | Breed: Shorkie

      ear infection

      Samson arrived with an ear infection he was suppose to have a clean bill of health

      PuppySpot Customer Advocate

      Rose - The health and well-being of our puppies is always our TOP priority, which is why we were so troubled to learn that your puppy wasn't feeling well. You were right to let us know as soon as you thought there was an issue and a member of our health team was quick to reach out to learn more, see how we could help, and have been working closely with you since. PuppySpot is a community and we’ll continue to be here with you every step of the way.

      Gregory I.
      Illinois | Breed: Shiba Inu

      Guarantees are worthless

      Everything they tell you in the sales bit, all lies. This is a front for puppy mills but they think they know what to say so you are convinced they aren't really. They are. This is a puppy mill on Uber. Do not spend money with them. Keep looking. Keep moving.

      PuppySpot Customer Advocate

      Gregory - PuppySpot does not, and will not ever work with puppy mills and has a zero-tolerance policy for substandard breeding practices of any kind. In addition to our comprehensive proprietary screening process that all members of our breeder community must pass (which results in acceptance of fewer than 10% of applicants), we stay in regular contact with our breeder community and have members of our Breeder Compliance team in the field every week of the year. Our top priority is always the health and well-being of our puppies, period. That is why your puppy came from a pre-screened breeder who met our high standards, your puppy's breeder followed our mandated health and vaccination protocols, and your puppy underwent an extensive nose-to-tail health exam from a licensed veterinarian – which he passed – before our health team cleared him to travel to you. Your relationship with us began, it did not end, when we matched you with your puppy and we remain committed to nurturing our relationship throughout your puppy parent journey.

      Bonnie C.

      Puppyspot Experience

      Wonderful puppy, has captured my heart. All over, a good experience. Christian was a big help in the process.

      Jennifer P.
      New Jersey | Breed: Havapoo


      I had a top notch sales person who gave me exceptional attention and made me feel as though my business was his top priority. I love our new puppy and couldn’t be happier even with the customer service after I picked her up. No stone has been left unturned.

      Joseph C.
      Texas | Breed: Maltese

      Cutest Maltese Puppy EVER!!

      Everyone was very helpful and kind throughout the experience! I would definitely recommend Puppy Spot to anyone interested in getting a new furry family member!

      Lee H.
      Pennsylvania | Breed: Maltipoo


      Was worried about buying online but the process was easy and he was everything we expected.

      Dawn W.

      Best Experience

      We were looking for a Cavalier King Charles Spaniel and discover PuppySpot The team that supports you from start of process and when you receive your new family member is fantastic! Now we have Beaux the team still reaches out and the APP is great I suggest anyone who love animals and wants the best use PuppySpot Can't say enough about them. Thank You to ALL of you at PuppySpot Also transport team Great!

      Steven S.
      New Jersey | Breed: West Highland White Terrier

      Everything was perfect!

      Puppyspot's staff, from first email to finally receiving our new puppy, was always very professional, knowledgeable, and very helpful throughout the entire process.

      Eric S.
      California | Breed: German Shepherd Dog

      Simple, attentive, quick response time

      Simple, attentive, quick response time

      Donna L.
      Massachusetts | Breed: Labrador Retriever

      I was very skeptical buying

      I was very skeptical buying a dog online but I researched PuppySpot first to become more comfortable. My experience with Kevin and working with him to secure the purchase of my puppy was amazing. He was very helpful with navigating me through the process and always returned my phone calls, and answered all my questions. From there, I received a puppy manager who answered more questions and sent me updates on my dog and other helpful information as I waited for rest of the process to be completed. I had a remarkable experience with PuppySpot, and I would highly recommend their service. Thank u so much PuppySpot for everything, and my new little bundle of joy! Me and my whole family just love her to pieces!

      Ivan a.
      Oregon | Breed: Goldendoodle

      Convenience with some gaps

      We are very happy with our puppy finally being home with us. The predictability of the timing and the arranging for logistics made it super easy and convenient for us to bring our puppy home. We wish, however, that Puppyspot would make an effort to get to know both families and breeders better so that the needs of puppies, breeders and families can be understood and better chances of matching can be made. We are very happy with our puppy and the accessibility to Puppyspot folks. As a first time puppy owner I would have definitely benefited from more guidance through the process.