Very helpful and organized.
Our experience in getting our puppy was great. Continued communication on progress and even when travel got cancelled the first time and rescheduled. Would have liked some more pictures during our wait.
Let just start with what was my biggest concern. PuppySpot is not a puppy farm nor are their breeders - period! We are so happy with the level of professionalism that they provided in assisting us to acquire the perfect GSD puppy for our home. They are actively engaged with the breeders and all were very responsible in a timely manner with any questions or concerns we had. Acquiring our healthy puppy was a smooth and easy. Our vet was shocked how well our dog's history, med paperwork was update to date and accurate. We will be using this service again.
Jordan was an excellent puppy account manager. He helped my family as we considered multiple different puppies. I appreciated him connecting me to the breeder when I had questions about our final selected pup. And he was very helpful as we worked through the final travel arrangements, which were impacted by COVID-19 restrictions.
I couldn't have been happier with the whole process of adopting my puppy through you. It is so professional and I felt like every box was checked and the breeder had to follow all of the best practices in order to sell through you which made me confident I was getting a legitimate healthy puppy. The shipping went off without a hitch and she was happy and healthy when I arrived. All of the handlers at the airlines were trying to buy her from me. She was too cute. I would definitely recommend puppyspot to anyone wanting to get a pure bred puppy of their choice.
Puppy Spot was amazing. They helped us in every step in getting our puppy home. They met their deadlines and were very understanding to the current pandemic situation. Our Morgan is healthy and happy and has been a great addition to our family. Thank you Puppy Spot from making the transition for the puppy and us a great experience.
Excellent experience. Second time using the company. Very organized
I found Ellie as things were unfolding with the virus. They told him she would arrive a week from one when I called and I wasn’t certain that would happen, given the flight cancellations and uncertainty. Well, it did! I got Ellie just when I was supposed to and she’s been an incredible companion. They did all the work with the breeder and that made the process very seamless. Thank you
A great experience overall. Two things: there was a lag in communication as I waited to hear confirmation on when my puppy would arrive (by driver) and the rush AKC service was more of a sales pitch for the framed copy.
Puppy Spot did everything for us. They keep in touch with us about Bing. They send all info about puppy's & care items we need
We were not told our puppy had had hernia surgery until the day before we were to pick her up. We didn’t ever meet or have contact with the breeder. We were met in a parking lot by the breeders friend to pick up the puppy. The woman we picked her up from couldn’t answer any questions. The puppy smelled so badly of poop we had to stop on the drive home to clean her up. Slow response when trying to contact the company. Very disappointing.
Amy - Thank you for taking the time to share your feedback. Your puppy, like all PuppySpot puppies, underwent a mandated pre-travel nose-to-tail health examination administered by a licensed veterinarian, in order to ensure that your puppy was as healthy as possible right before we cleared her travel home to you (thus the short notice prior to your puppy’s travel date). It's our policy to disclose any issues found during this examination, no matter how minor, as was the case in your situation. We were able to speak with you on the phone as soon as we’ve received the health examination results to relay the results as well as send an email with pictures. We asked that you reply to a follow-up email confirming you were comfortable welcoming home your pup, which you were. That said, we were very concerned to learn how your puppy arrived at your pick-up location. Since receiving your feedback, several members of our team have been trying to reach you to learn more about your experience. Unfortunately, you have not returned any of our efforts. We hope to speak with you soon!
Jeremy, You were really helpful walking use through the puppy process. Lua is all the puppy I thought she would be. Hope this message finds you safe and healthy. These are tuff times for all of us. I will send pictures of Luna when I find your number. Would recommend PuppySpot to anyone looking for a quality companion. Thanks Jay