We were worry about choosing the right puppy and the whole adoption process. It has been almost 7 months since we adopted our furry puppy and she is healthy and wonderfully sweet. Thank you Puppy Spot for answering all of our questions and making the adoption process easy.
PuppySpot was fantastic. The customer service was great. Very prompt. They fulfilled everything they promise. I love them
From start to finish Puppy Spot made finding our beloved puppy a wonderful experience .From our great concierge Tiffany Asmus to the puppy managers who phoned to keep us informed the service, care, and patience they displayed was excellent. Thank you puppy spot for helping us find our beloved Toby we are so grateful. Puppy Spot does not disappoint !!
We are soo happy for our new puppy
Puppy was sent without booster that was supposed to be given before he was sent. However, they did reimburse me the cost of the booster that I had to arrange an appointment at my vet for. Also, after the sale of the puppy, it was hard to get ahold of them on the phone. (before the sale, they were eager to talk to me) Other than that, I was happy with everything
Daren - We are very sorry for your frustrating experience. We were just as shocked and concerned as you to learn that your breeder missed one of his vaccinations. As soon as we learned that it was missed a member of our team was quick to reach out and make things right. While we're happy to know after speaking to you shortly after receiving your feedback that your experience has improved and you are now receiving the level of service we strive for, please remember that your relationship with us began, it did not end, when we matched you with your puppy and we remain committed to nurturing our relationship throughout your puppy parent journey.
AM VERY HAPPY WITH MY SHIH TZU ABBY. EXCELLENT SERVICE ALL THE WAY THROUGH THE PROCESS. PUPPYSPOT YOUR THE BEST
What is the worst experience I’ve had from start to finish
Shirley - We are very disappointed to learn that you have such a negative view of your experience with our team. We never want a puppy parent to feel the way you do. As soon as we received your feedback, a member of our team was quick to reach out in an effort to better understand where we may have failed to meet your expectations, and see how we can improve in the future. Despite your negative view of PuppySpot, we remain committed to resolving your issues and nurturing our relationship throughout your puppy parent journey.
Puppyspot is the real deal. I received my puppy on time and the process went very well. They will walk you through the whole procedure and follow-up with you if you have questions. The breeder will also contact you and go over any questions and give you ideas about your pet. I am a satisfied customer and I love, love, love my little Luky.
Thank you for a great experience adopting Jasmine, my 6 month old Labradoodle. She is wonderful and the travel portion of the process was very smooth.
French bulldog Absolutely beautiful dog could not ask for a better Puppy thank you for all that you guys do for everyone keep up the good work
We are so happy with our beautiful puppy! All in all it had been a very good experience working with Puppy Spot!❤️
I know that they say that Puppy Spot prides themselves on verifying the breeders, but our dog came from an Amish puppy mill. It feels more like we paid a great deal of money to rescue a dog. The lady that my husband picked up the dog from never even called our dog by a name. She referred to him as “it.” She pulled up in to meet my husband in a horse and buggy and it was very clear that this was just a payday to her. There was no concern for the dog whatsoever. I would never use this service again, nor would I recommend anyone else to use it.
Kateryna - We work incredibly hard to provide puppy parents with a transparent, responsible and trusted way to find a furry family member, so it's disheartening to hear that you have such a negative and inaccurate impression of our service. We assure you that all PuppySpot Breeders and Employees are passionate dog-lovers, who's best interests are in the wellbeing of our puppies and the placement of healthy puppies into happy, loving homes. PuppySpot does not, and will never, work with puppy mills and has a zero-tolerance policy for substandard breeding practices of any kind. In addition to our comprehensive proprietary screening process that all members of our breeder community must pass (which results in acceptance of fewer than 10% of applicants), our Breeder Compliance team stays in regular contact with our breeder community, monitoring the well-being of every single puppy. Since receiving your feedback, a member of our team has been trying to connect with you to learn more and address any concerns you may have. Unfortunately, you haven't answered any of our calls or emails. While we look forward to speaking with you and answering any questions you may have directly, we also invite you to learn more about our No Puppy Mill Promise here - https://www.puppyspot.com/promise
I felt the employees at puppyspot were very conscientious about staying in contact with me while my dog was being brought to me. They also answered all of my questions about her in a timely manner.
I love my puppy he is a siberian husky and he is everything I wanted and more. I give 4 stars only because the app has many bugs and issues that need work (android). Other than the app issues the experience was easy and delightful. Thank you so much puppy spot for giving us a new family member to love and enjoy.