Had a really good experience!! Got a lot of help and everything went really smooth! We got the sweetest, best puppy we could ask for!
This is the second time we used Puppy Spot and overall had a great experience. We did have a few issues in the beginning working with the original puppy concierge, not providing accurate information regarding the breeder's available schedule to ship Georgia (nka Georgie) to us. We had initially worked out an agreement with the breeder to have her keep Georgie for an additional month as we were traveling in December and would not be able to get her until we returned from travel. The puppy concierge provided us the available dates for when Georgie would be shipped, and once we selected the date, we were then told that the breeder did not ship on that particular date - that happened two different times. We went round and round before I finally received a call from Curtis Rhoden, and he worked with us through the rest of the process. Curtis was great, and I'm so happy we were able to work with him for the rest of the experience. We were finally able to work out a date with both us and the breeder for us to receive Georgie. She is an amazing little pup, with lots of energy, and we are so happy to have her join our family!
Traci - Welcoming home a new furry family member should be stress-free and we are disappointed to learn your experience was any different. We're so sorry for the confusion and inconvenience the change in your puppy’s travel arrangement had caused. We are happy that our Client Service team member was able to connect with you and most importantly, get your new puppy into your arms, right on time! As promised, we will continue to be here for you and your furry family throughout your puppy parent journey!
Our experience with puppy spot was fluid and easy, no hiccups, everything they said they delivered, good details, kept us in the loop, answered all our questions and emails promptly, and we felt good about the breeder and puppy we selected. He arrived happily in his crate and we picked him up from the airport, he didn’t seem stressed at all. His demeanor and temperament are EXACTLY what we asked for from the breeder. He is literally a dream puppy, is already potty trained and listens to commands perfectly. We are so happy and love him to pieces!
Blair - Thanks for your feedback. Welcome to the PuppySpot family!
I got my puppy from PuppySpot the experience was greet. They keep up with you every step of the way, and after ward. I would recommend to any one who’s looking for a puppy. They are greet!!!
We are very happy with our new, healthy puppy. Thank you for making our experience memorable and for being so professional through the process of having our puppy fly home to us.
I love how you can call them at anytime and they are excited to answer any puppy questions that we had!!!!!
This was our 1st time using Puppy Spot. I was concerned how the process would go...with the deposit of money and waiting for the puppy. I have no regrets or concerns! It was a very smiple process, the quality of PuppySpot’s customer care was excellent! I would use them and recommend them!
Penny- We appreciate your feedback. Welcome to the PuppySpot family!
Everyone at PuppySpot was great to work with. They put the puppy first.
You are awesome
Good group. Very helpful w/ obtaining travel information / aligning w/ our schedule, and providing the shot records. The followup to ensure everything is good was also very nice.
The only disappointment accurred when I was called and informed that I could not get the first puppy I ordered due to problems with the breeder. Other than that, I love my new puppy and she is very happy in her new home.
Joyce - We understand it must have been disappointing to learn the initial puppy you selected was no longer available. However, we are glad to be able to match you with your current pup. We're thrilled to hear that your puppy is healthy, happy and already so loved! Welcome to the PuppySpot family!
This concierge agency is top notch. I had real concerns about the shipping of my puppy but Puppy Spot put me in touch with the breeder so all turned out well. We are so thrilled with our healthy beautiful boy.