The good news is that the dog is adorable. The bad news: 1. Our initial concierge Jennifer was lovely and helpful. The bad news is that I was never able to reach her after we made the purchase. I was connected to other members of the organization who gave me varying answers to the same questions: i.e. how much does she weigh, what are the contents of the optional kit we ordered etc. 2. We received a confirmation of our puppy's arrival with flight number, arrival time, ID number etc. 3. On the day she was to arrive, I checked the arrival of that flight and found out it was delayed. When I checked later, the flight was to arrive 10 hours late. Panicked I contacted you to find out what was happening. What someone with her, could she get on an earlier flight etc. I was connected with a supervisor who told me that they would look into it and call me back. An hour later I got a call from the airport saying that the puppy had arrived four hours earlier (totally different flight)! When my husband went to pick her up, he ran into difficulty because the ID number was different from what we were given. The breeder called to find out what happened and he told me he put on the flight that he was told to put her on. (again, arriving hours earlier than what we had been told.) 3. The optional pack with food bows, bed etc. did not arrive until 4 days later so we had to go out and buy what she needed since we had none of those things. Needless to say, we were EXTREMELY disappointed. Harilee and Bruce Saltzman
Harilee - We strive to provide our community with a positive experience and we are disappointed to learn that may not have been the case with you. We apologize for the confusion surrounding your puppy's arrival. The instant you reached out to us about the delay, our travel team connected with the airline to learn more. While it's true the airline did not notify us, the incorrect information you received is completely unacceptable. We want to assure you that we're in contact with the airline to find out why we weren't made aware of your puppy's travel changes and to make sure it doesn't happen again. We rely on constructive feedback from our customers to improve and to better serve our puppies and puppy parents. Your relationship with us began, it did not end, when we matched you with your puppy and, despite your frustrating experience with us so far, we remain committed to nurturing our relationship throughout your puppy parent journey.
My teacup chihuahua, Parker(Jasmin), is everything I have dreamed of. She is incredibly fun and keeps me laughing and smiling all the time. The service and care I received from PuppySpot was wonderful. They took care of everything and answered every question I asked. Parker arrived clean, with all the information promised and ready to play. I would highly recommend PuppySpot to anyone looking for a puppy.
we love the puppy so everything is great. good job puppyspot!
Great service. Vetted puppies well and great with communication. Transport handler very nice as well.
I will be honest I was a little skeptical about this service at first. I had never heard of PuppySpot and was not sure about the quality of dogs it provided. The service that I received was excellent and the selection of puppies was great. I got to see the status of my puppy each step of the way until he was ready to come home and I could rest easy knowing that he would be given all the necessary care he needed before traveling. After picking him up I have not been disappointed, my German Shepard puppy was verified by the vet to be healthy and he had been a great addition to the family that I am thankful to have. This was my first time buying a puppy alone but it was very easy and the staff helped me along the way with all necessary steps. I would buy another puppy from this service.
I must say, at first I was rather skeptical of this buying process and wasn’t sure what to make of it. However, the puppy managers were very thorough in their explanations and communication. They responded to my questions promptly and addressed all of my concerns. I will say the entire transaction was rather above average in cost but it was worth it now we are the parents of a healthy beagle puppy who has brought the greatest amount of joy back into our lives! We would definitely consider PuppySpot for future additions to our household!
I am very happy with the purchase of my puppy. Communication was excellent even after I received my puppy. Additional information is available on emails to help.I have never paid so much for a dog but the experience was well worth it.
Your representatives were very helpful and kind. Always there to answer questions. Very pleased...
I am so impressed how professional from start to even after the arrival of my puppy. David was in contant communication and answered all my questions as needed. My puppy’s arrival was on time. Sophie is in great health. Fecal checked out negative of any parasites. She is also crate trained and almost potty trained as well! Pretty impressive! I believe she came from a good breeder. My family loves and welcomes our new bundle of joy! Thank you PuppySpot!
We would highly recommend PuppySpot as a means to find your perfect puppy. They were very responsive from the moment we inquired about our puppy. All of our questions were answered in a timely fashion. Our puppy came via air and the arrangements were seamless and all handled by PuppySpot. We had never used PuppySpot before, but was pleasantly surprised at the selection of Puppies and the entire process. We are extremely happy with our purchase.
Everything was well coordinated. We are enjoying our adorable puppy! My frustration is when a call is made to puppyspot you may be on hold for as long as 30 minutes. Isn’t there a better way to provide personalized service?
Julie - Thanks so much for your review and for trusting us to help you fetch your newest best friend! We rely on valuable feedback from customers like you to continue to provide a positive experience for our community and our team has taken your feedback to heart and will use it to improve in the future.
Puppy Spot makes everything so easy. They communicated well, in a friendly, efficient manner. I'm in love with my new fur friend. I only wish the first dog I purchased through here was more like the recent one. The first is defective.
They were amazing at helping me find my puppy. Thank you PuppySpot
All associates I talked to with puppyspot were helpful and went out of there way to provide the information I needed to bring Valentine home. The aftercare team were very helpful with information and questions I had from the breeder. Thank you so much!