We had a great experience with PuppySpot! The concierge was great and the breeder was experienced, kind, and very helpful through the process. We felt confident we had received a very well taken care of purebred, and our puppy is a perfect fit for our family! Wouldn't trade her for anything, and I highly recommend using PuppySpot for your new family member!
We were hesitant to order our puppy online but with Puppy Spot our worries disappeared.
My family is extremely happy with our new Golden Retriever. Thanks to Puppyspot. Despite some pretty big challenges, Puppyspot really came through and delivered our puppy right to our door. Our puppy arrived healthy, happy and so sweet. I will be forever grateful to Puppyspot for helping my family find the perfect puppy.
Great bracelet. i would buy again. 5 stars
There was an issue with the ground transport…but understood that the Corona virus made it hard to handle…however we did not feel that we were kept abreast of what was going on..he was to be here on a Sat morning. and we finally picked him up 2 hours away on Sunday afternoon. He was on the van for 3 whole days However he is worth it all.!! Mary and Steve Moyer 626738
Robert - Congratulations on your new best friend! We think he's amazing too. The health and well-being of our puppies is always our main priority, and while your pup's journey home was long, we want to assure you he was well taken care of. We rely on helpful feedback from customers like you to continually improve and do the best we can for our puppy parents, breeders, and puppies. We're only a phone call or email away, so please don't ever hesitate to reach out if we can be helpful in any way.
Very helpful, great experience, highly recommend.
I have a beautiful King Charles Cavalier as a new member of my family. Puppyspot delivered on their promise, very professional and supportive.
Jordan was our puppy concierge and made our inquiry about our new Bernese mountain dog so easy! He deserves 5+ stars! He answered every phone call and was always willing to help us with any questions we had. He even helped us get in contact with our driver and provide updates on his travel plans. The account managers were not so helpful and felt like they were just reading scripts and had no idea what was going on. (Sent us a congratulations message saying we received our puppy when our driver was 2 days away still). Anyway, we have our new puppy and he’s amazing
Kristen - We rely on community feedback from customers like you and appreciate you taking the time to candidly share it with us. We're truly sorry for any miscommunication about your pup's arrival and appreciate your patience and understanding. We are thrilled to hear how happy you are with your new furry family member and we're committed to being here for you both, every step of the way!
I had a small alarm ringing until Gracie was handed over to me at the airport. Since then I have been blessed with the most fantastic friend. Thank you so much for everything. I now know I shouldn't have waited so long to get another dog. She is a bundle of joy and has made me a new person.
info was not correct on invoice. It said that I was going to get a carrier, however that was false information and I had to find one quickly before arrival of puppy. No attempt for improving customer service (e.g., not even offer to refund $40 or so for cost of a carrier - which would have gone a long way for Puppy Spot invoice error). Further, the sales rep said puppy would arrive at a certain date - however, when I tried to contact them to confirm (and had no luck - so contacted delivery service) - the delivery service indicated that the promised time by the sales rep is not even possible based on their pick up schedules. Customer service seemed to fall off tremendously as soon as I submitted payment for puppy.
Lindsay - We sincerely apologize for what sounds like a frustrating experience and one that we never want a puppy parent to have. We’re truly sorry to hear that there was confusion surrounding your pup's exact arrival date, to begin with. You are absolutely right, we should have explained her travel information better and earlier. While our travel team works very hard to coordinate with your breeder and transportation company to accommodate your preferred arrival date for your pup, it can sometimes be tricky and we're sorry for the short notice and inconvenience it may have caused. Regarding your pup's carrier, most of our puppies do arrive in a travel carrier, however occasionally when traveling by ground, they may arrive without one as was the case with you. A member of our team will be in touch with you shortly to learn more about your experience and see how we can improve in the future.
I wasn’t sure at first, without seeing the puppy in person. When I went to pick her up, she was perfect, and she is so smart. So happy I choose to go this route.
Great to work with. Our puppy is awesome
We received a healthy puppy that was exactly what we were expecting. The overall experience was perfect!
My wife and I got our first golden retriever Hawley from PuppySpot in April 2016. And we just got her a sister named Jersey in April 2020! Both dogs are healthy, happy, and amazing! We couldn’t picture our family without them! We HIGHLY recommend PuppySpot for any furry friends you plan to add to your family!
Pretty good, a little spendy
Communication was terrible
Susan - First and foremost, we are thrilled you love your puppy! We appreciate your candid feedback and we're sorry for what sounds like a really frustrating experience. A member of our team will be in touch with you shortly to learn more and see how we can do better in the future.
My daughter wanted a dog for a very long time. Since the lockdown had begun my daughter kept saying that we should get a dog now because we will have the time to train it. We looked up online and puppy spot was recommended by other friends too. Lisa was very efficient, courteous and prompt in calling back. She answered tons of our questions because we were getting a pet for the first time. After all the flights were cancelled, puppy spot delivered our puppy( Bubbles ) via road. They said arrival time would be close to 4 weeks but Bubbles arrived within three weeks. We are extremely happy with their service. We would absolutely recommend Puppy spot to anyone looking for a new furry friend.
We recently made the decision to postpone getting a puppy until spring break and our summer vacation had passed so we would not need to leave the dog with a sitter. Then came Covid19. We realized it could be perfect since we were all stuck at home. We didn’t realize the challenges this would create getting our pup from out of state. PuppyStop was fantastic. Our dream dog arrived in spite of the unprecedented challenges and she was healthy and perfect in every way. Thank you to the special folks in the customer service department. They exceeded our expectations. Thank you