Puppyspot made it so easy to find my Georgie and made sure he arrived safe and sound.
The service and follow thru are great. It is a relief to deal with an agency that makes sure you get a healthy puppy. They handled everything in getting my chosen puppy to me at the time we agreed upon.
Initial service was excellent, however transportation services left a lot to be desired.
Linda - We rely on valuable feedback from customers like you to continue to provide our community with a positive experience and we appreciate your candid review. A member of our team has been trying to connect with you to learn more and see where we may have failed to meet your expectation. We look forward to speaking with you very soon.
The Puppy Spot experience overall was good. The first person to contact me was very helpful and provided information on what to expect. Once we had "secured" our puppy, we were given a puppy manager. Our puppy manager was not always responsive to my questions so that was frustrating. The Puppy Spot app is silly - it never really got updated and it is promoted as the "quickest" way to talk to someone. But it also says it may take up to 48 hours to receive a reply, so that's annoying. I think there is room for improvement in the customer service area. Besides that, we love our new puppy with all our heart and trust that she was well taken care of by her breeder. She is healthy and has brought so much joy to our family.
Christine - Thanks for your honest feedback. It's important to us, not only because we take our role seriously and want you to have the best experience possible, but also because it gives us a chance to learn and improve. Our mission is to place healthy puppies into happy homes and to make finding a puppy a joyful and stress-free experience, which is why your feedback is so helpful. Our relationship began when we matched you with your puppy, so please never hesitate to reach back out if there's anything more we can do to be helpful.
We purchased our miniature schnauzer from Puppy Spot and the entire experience was great. Information was provided on a timely basis which made the process very simple. Highly recommend Puppy Spot.
Got the puppy of our dreams! PuppySpot handled everything.
PuppySpot is awesome. Everyone was so kind and helpful. My little Shichon, Sunny, is the cutest, sweetest little puppy that I could ever imagine. When I took her to her vet here, he said she was a well bred puppy and very healthy. Sunny was delivered to my house and the transport company van was so clean, drivers were exceptionally nice, and Sunny arrived clean and happy. Wow, this has been a great experience and if I get another puppy I will definitely use PuppySpot!
Except for the error they made in telling me when to pickup the pup at the airport, the experience was very good.
Kathleen - We are very happy that your puppy arrived safe and healthy, our top priority! We are truly sorry for the confusion surrounding your pup's arrival. As soon as we were made aware of your pup's travel date our team was quick to connect with you to provide his updated travel information. Our service didn’t end with the delivery of your pup, we will continue to be here for you and your little one throughout your puppy parent journey. Welcome to the PuppySpot family!
Honestly, at first I was a little afraid to use an online place to find a puppy, BUT it was the BEST experience and we are so in love with our lil Goldendoodle, Leo. All the staff at PuppySpot were so helpful and when we had questions, they connected us with the breeder. That made us feel a lot more at ease. Another awesome thing about PuppySpot is the ability to pay in monthly payments with Paypal with no interest. They really made getting a puppy so stress free! Thank you so much for connecting us with Leo! We LOVE him! :) -The Orloff Family -Washington
Everything from start to finish was very professional and always kept us informed on the process. We are now proud and happy owners of a beautiful Siberian Husky puppy.
great info and support
The original puppy manager experience was less than desirable. However the post delivery customer service was excellent. Thank you to all your staff for their understanding and cooperation.
Peter - We appreciate you taking the time to share your candid feedback. Without it, we can't do better for our puppy parents, breeders and puppies. We're sorry for what sounds like the exact opposite of the experience we strive for. We want our puppy parents to feel confident about their decision to welcome home a furry family member and we never want any member of our community to have trouble getting in touch with our team. Our service did not end with the delivery of your pup, you have joined the PuppySpot family and we will continue to be here for you every step of the way!
I really wanted to leave a five-star review. My puppy is so precious and she arrived in overall good health without many of the standard behavioral issues seen in dogs her age (13 weeks when we got her). But I cannot bring myself to do it, and it is mainly because of Puppy Spot's lack of communication. Puppy Spot was fantastic until we actually purchased our puppy. After that, things were... so-so. Maybe it was the app, maybe it was something else, but for whatever reason, communicating with our puppy manager was a nightmare. We had a lot of life events going on when we purchased our puppy, so we had to have the breeder hold her for roughly a month. That wasn't a problem and only cost us a small fee, but then getting more information about her as the days went on became something of a challenge. We would ask questions and not receive answers for hours - or even days - at times. When we were eventually given answers, they were hardly ever complete (if I asked three questions, our manager would answer one or two and I would have to go through the entire process again to get the other questions answered. In fact, I've had my puppy for almost a week now and still never received some crucial information from our manager/breeder regarding her tendencies, favorite things to do, likes/dislikes, etc. - all things that would have been good to know before we first got her). At one point, our puppy manager went completely awol, and it was only after we asked for a new manager that she started answering us with any sort of regularity. Then, about a week later, she stopped answering altogether. It is my guess that she no longer works for the company, but this information was never relayed to us, and not having a direct POC anymore made finalizing our puppy's travel arrangements almost impossible (seriously - we didn't even have her flight information finalized until a few hours before she landed, and it was all because of poor communication). I think I would use Puppy Spot again if I wanted to receive my puppy immediately after I purchased her. That way, I wouldn't have to deal with a manager or the app for more than a few days. But I do not think I would recommend using Puppy Spot if I plan to hold a dog for a relatively long period of time again. Communication was just so poor - and again, this could be because of the app (I've heard it is pretty new for them), but there needs to be better response time and more complete answers to the questions soon-to-be-owners have. For a company like this to receive a five-star rating, I would expect to receive five-star service. When you pay $3,000 for a dog, you should receive the best in customer service, and Puppy Spot's, unfortunately, is and was mediocre. So, five-star puppy, two-star service, three stars overall.
Frank - We're sorry for what sounds like a frustrating experience and one that varies greatly from that which we strive to provide our puppy parents. As soon as we received your feedback a member of our team was quick to reach out and made sure to send the information needed. We care deeply about every single member of our community, whether they walk on two legs or four and we're very sorry that you feel that you had trouble reaching out to us at any point of your experience. Our relationship began when we matched you with your puppy and despite your frustrating experience, our team will continue to be here as you need us.
I was very pleased with the puppy experience. Think you could improve on updating the puppies page. Also having paid a great deal Of money I was surprised that her papers Akc pedigree were extra cost.
Mary - Thank you for your feedback! We are proud to offer each and every new PuppySpot puppy parent complimentary AKC registration or Canine Partners Listing, along with other helpful items. Our partner also offers several additional optional items for our puppy parents to purchase which can possibly be what caused your confusion. As soon as we received your feedback, a member of our team was quick to reach out to thoroughly explain the registration process to you, answer all questions, and ensure that your complimentary registration was completed at no additional cost to you. Our service extends well beyond the delivery of your new pup and we're committed to be here for you throughout your puppy parent journey!
Very badly handled on breeder and puppy spot personal. I might use them again and I might not. If she starts having seizures I will notify you.
Juanita - The health and well-being of our puppies is always our TOP priority, which is why we were so concerned when we received your feedback. You were right to let us know as soon as you thought there might be an issue and a member of our team was quick to reach out to learn more, see how we could help. From our recent communications with you, we're happy to hear that your puppy is doing well and has never suffered from any seizures. You joined a community when we matched you with your puppy and we will continue to be a source of support and guidance throughout your puppy parent journey!
Someone was always there when I needed any advice. Thank you PuppySpot. I love my Teddy!!!!