Our experience with PuppySpot was top notch! From our initial phone call to the follow up after our puppy was received was a painless experience. After contacting breeders in our area without any return response, Puppyspot was responsive returned phone calls and held our hand throughout the whole process. Our puppy is healthy, happy and such a pleasurable addition to you family!
The experience with you all was great. My answers was answered quickly, the people were friendly and the customer services was great.
PuppySpot was amazing the whole journey and countinues to be they are there for you and your new baby. They are answering questions anytime you have one. Amazing communication and updates came quickly. Our baby came well taken care of healthy very sweet. They have a lot of helpful tips and articles to read. They really care about the puppy’s and check out the breeders to make sure they are HUMANE and kind which was a big deal for us!
We will never use Puppy Spot again to purchase a dog. They are a 3rd party middle-man and you can’t even talk to the breeder without them setting it up, listening on the line, and having you promise that you will not exchange contact information. We were assigned a “Puppy Manager” who was very unresponsive. We had a unique situation where we had to wait a month to receive our puppy due to a death in the family. We had sent questions to our manager to ask the breeder and asked for updated pictures many times. He was unresponsive. After chasing him down to set up a time to talk to the breeder, we were supposed to receive pics promised during our conversation with the breeder. She was to email them to our Puppy Manager. After several emails and messages to him regarding the pics, he finally responded with, “They got lost in my in-box.” When it was 2 days before receiving our pup, I had to reach out for details to which he did not respond. Somebody else ended up helping and states that our Puppy Manager has tried to call 2 days prior. We had no calls or voicemails. When I complained to a supervisor, basically her response was, “Well you got what you wanted, right? The flight information?” She said she would “check into the story” and get back to me. I never heard a word. If you are okay dealing with incompetent millennials as middle-men, then Puppy Spot is for you. I’d suggest going directly through a breeder, which is what I’ll do next time.
Jerilynn - We are disappointed to learn you have such a negative view about your experience with PuppySpot, as that is never how we want any member of our community to feel after welcoming home a new furry family member. While we don't believe it is productive to publicly address every point in your feedback, we are shocked to learn that you feel your puppy manager was unresponsive. Our team works hard to thoroughly and consistently communicate with our community, and we commit to returning any missed calls within 24 hours of receipt, and as our records show, we did just that with you. In an effort to better understand how we may have failed to meet your expectations, a member of our dedicated team has been trying to reach you, but unfortunately, has been unsuccessful. Your feedback is very important to us and we look forward to speaking with you soon.
Several different people called me. at first I was told pup would come by air from Texas. big mixup. i got the correct puppy after some confusion. The puppy is superb and the breeder was good. I'm sure they are more organized. I think this problem was rare and I'm sure they fixed it now.
Jean - Thank you for taking the time to share your review. We are sorry for what sounds like an incredibly frustrating experience and one that could have and should have been avoided. As soon as we knew that there was a mix up with your travel itinerary, we immediately took action and began coordinating with all respective members to correct and provide your pup's correct travel information. We are so glad to hear that your new best friend is healthy and happy. Welcome to the PuppySpot family!
Thanks Puppyspot for connecting me with my new puppy! She is adorable and I am completely in love with her already! The adoption process was easy....thank you!
Did a great job
I was not looking to get another pet - I was simply looking for the fun of it. but I saw her picture and just fell in love, a feeling that others in my household shared. so we decided to go for it and now we have a new fur-baby in the house. she is so cute, cuddly and loveable - everyone who sees her just falls in love. we don't regret getting her and are looking forward to the many years of love and fun with her to come. working with PuppySpot was easy and the people we talked to were helpful. thanks guys
Our puppy is loved by all who see him he is well behaved adjusting to. Life in his crate eats well starting his potty training it’s work but shows improvement each and every day
We were looking for a cavalier king charles spaniel and ran across puppyspot. Found the one! We communicated with several puppyspot managers with questions. They were very helpful. We filled out the questions and got approved. Lots of updates and communication followed in the process. Our furry little guy showed up safe, happy and healthy. Puppyspot and fur babies ground transport made sure everything went well. We couldn't be happier, thank you!!!!!
The purchase of our puppy went smoothly overall. There was one confusion if she would be able to fly on time because of a previous infection but she was cleared by the vet and came to us very healthy and as described. Thank you for your help on our new addition to the family.
I was told that my puppy was at least house trained and he is not. There was very vert poor communication with us while the puppy was traveling and we had to give up a whole weekend to wait for him, first were told Saturday 11:30 am and then we had to contact them to find out that they were not coming until Sunday at 1:30 pm and they did not show up until 45 mins late. I will NEVER NEVER use PuppySpot again.
Narcie - First and foremost, we want to apologize for any confusion surrounding the arrival of your puppy. We strive to provide a positive, stress-free experience for prospective puppy parents and we're disappointed to learn that may not have been the case at any point in your experience with us. It's a big change for a puppy to leave his breeder and environment that he's used to, and it can take some time for him to be fully comfortable in his new home or to adopt new habits. We believe that with ongoing training and patience that your pup will blossom into his new forever home. A member of our team has been trying to get in touch with you to learn more and see how we can help, and we look forward to connecting with you soon! Our team is here for you any time you need us.
Amazing company. So useful and helpful with issues that we had purchasing our new puppy. Couldn’t have asked for better customer service. Everyone we sealed with was super nice and polite.
We were able to meet the breeder and pick up our puppy. We love him.