We used puppyspot to find our newest fur baby. She is a doll and this was great organization to help us!
Excellent customer service
Overall service was excellent and we are very happy with our puppy; however, between the PuppySpot application, texts, phone calls, and e-mails from various PuppySpot employees, including but not limited to our assigned puppy coordinator, communications seemed very disjointed. It would be better if all communication went through one source so that it was easier to keep track of.
William - Thank you for trusting us to fetch your new best friend! We do our best to make sure our puppy parents are as prepared as possible to welcome home their new best friends and we're sorry if that was at all overwhelming. It's helpful to receive your feedback so we can improve our customer experience. You joined a community when we matched you with your puppy, so please never hesitate to contact us if we can be helpful in any way!
Great communication and response time. Easy instructions and up to date tips. Wonderful app
Our newest family member arrived exactly as shown. They shared pictures, background, and had open conversations about her and her parents. We felt like we new her even before we met her. Kudos to the team for painting such an accurate picture for us. We have had her 5 days and she is already part of our family.
It’s a shame that I got such a great puppy but the communication service that you provide is so lame and inconsiderate to the puppy and the new owner. The app doesn’t work, the phone service only work if you have time to wait forever and get lucky and you also don’t answer the e-mail unless you are selling the puppy. I couldn’t believe that you charge all this money and put puppies in flights that make connections instead of a direct flight. Why put a little puppy through this risk? I just want to say that I’m very disappointed with your services.
Valeria - We are disappointed to learn you have such a negative view about your experience with PuppySpot, as that is never how we want any member of our community to feel after welcoming home a new furry family member. As soon as we received your feedback, a member of our dedicated Client Service team was quick to reach out in an effort to better understand where we may have failed to meet your expectations and see how can we improve in the future. Our relationship has just begun and we will continue to act as a source of support and guidance throughout your puppy parent journey.
Our puppy manager was not very helpful. We asked for more information over the course of a week, but she could not tell us anything new. We eventually called and talked to someone different, who gave us all of the information that we had requested through our puppy manager. This was a great website to use, but some of the employees are not on top of their game.
Jacquelyne - Welcoming home a furry family member should be full of joy and we're disappointed that you have negative feelings about your experience. We never want a puppy parent to feel they are unable to receive updated information at any point of their experience as that is the exact opposite of what we strive to provide. PuppySpot is more than a website or a service, we're a community, your community and we will continue to be here for you and your adorable puppy every step of the way!
The PuppySpot website made it easy to view various puppies, ask questions, and take care of all required paperwork. Could not be more please with our new puppy. Thanks, guys!
Giardia can be deadly to dogs and can be passed to humans. It is detected easily when checking stool samples for worms. It is also very costly and difficult to decontaminate your yard and house. Puppy spot will only cover the cost of the test and med's. Since Puppy spot advertises that you will receive a healthy puppy that has been vet checked from head to toe, I received my 2,300. beautiful puppy with loose stools, diarrhea, and dangerous parasites that are extremely hard to get rid of and very costly to have all my upholstered furniture and yard decontaminated, all at my expense. Why was a diseased puppy sold to me that could have easily been prevented from a simple test.
Barbara - It is our mission to place healthy puppies into happy homes, which is why we were surprised to learn your puppy has Giardia, a common and treatable puppyhood condition. Like all PuppySpot puppies, shortly before arriving home your pup underwent an extensive nose-to-tail health examination administered by a licensed veterinarian and concluded your pup was 100% healthy. As unfortunate as it is, puppies sometimes get sick, which is why we have a dedicated health team to help resolve any issues our puppy parents may have. As soon as we received your feedback, a team member was quick to contact you to find out how your puppy was doing and request the medical records and invoices from your vet. As you've experienced, our relationship began when your puppy arrived home, and we will continue to be here now and throughout your puppy parent journey.
I had a wonderful experience overall because I adore my beagle. Unfortunately, I had 2 issues that I think PuppySpot could improve upon in the future. 1) I was not contacted about the scheduled flight for my puppy, either by phone or by app. I had to reach out by phone for details. It seems someone should have reached out to me so I would at least know the info was available. Instead, I had to go hunting it down. 2) I was frustrated by the back and forth submission with my Pet Health Care Certificate. I printed the form from the initial email I was sent and had my vet fill it out within 24 hours. I then forwarded the signed certificate to PuppySpot that day to the email address printed on the certificate, [email protected] Despite this, I got an email request for the form from PuppySpot the next day, so I emailed it again, explaining that I had already forwarded it. Then, I got a third email and a phone call, telling me I was delinquent. Apparently, the email address printed on the form was not the proper one to use and I should have been sending my form to a specific agent, not my initial agent either - so there was no way to know where to send it. I was not provided that email address for the agent until the third message. I did exactly what I was told on the form but got the runaround. It would be nice if PuppySpot could streamline things like this is the future.
Tanya - Thank you for trusting us to fetch your new best friend! We do our best to make sure our puppy parents are as prepared as possible to welcome home their new best friends and we're sorry if the emails were at all overwhelming. That said, we apologize for any confusion surrounding where your paperwork should've been sent. It's helpful to receive your feedback so we can continue to provide the best for our puppy parents, puppies and breeders. You joined a community and we will be here for you and your adorable pup throughout your puppy parent journey!
At first puppy spot was on POINT when I was interested in the dog. There were pictures and calls and even info about his parents. Once I plopped down the money in full the communication was lax if any at all. I had to practically harass the hotline to get a hold of my puppy manager and the initial person that made me interested in buying the puppy dropped out the face of the earth too! Like wow ! I begged for two weeks after paying just for a recent photo of the puppy that was coming. I never got to speak with the breeder again after a short 5 minute cold phone call. Flash forward to the day I get the dog, My puppy hasn’t been eating the food I wasn’t suggested to BUY and told he was EATING. Lethargic, possibly ill and I’ve already had to spend even more money at the vet to figure out what’s going on. DO BETTER PUPPY SPOT YOU CHARGE TOO MUCH FOR THE SUB PAR MEDIOCRE DISAPPOINTMENT OF AN EXPERIENCE YOU PROVIDE
Skye - Thank you so much for trusting PuppySpot to find your new best friend! The health of our puppies is our #1 priority, which is why we offer an industry-leading health guarantee to our customers. Just like your puppy, all PuppySpot puppies undergo a mandated pre-travel nose to tail exam performed by a licensed veterinarian. We take pride in offering prospective puppy parents a trusted, transparent way of finding family is why we contacted you as soon as we received your feedback. We understand that upon arriving home, your puppy didn't have much of an appetite, which can happen after making such a big transition away from his mother and littermates. After our recent conversation with you, we’re happy to hear that your new puppy is healthy and is already so loved by his new forever family. That said, we never want a puppy parent to feel that we are not providing updated information regarding their pup and we apologize if that was the case at any point of your experience. Our service didn’t end with the delivery of your pup, we will continue to be here for you and your little one throughout your puppy parent journey.
The puppyspot made the purchasing, and delivering of my puppy an easy process. Representatives were available via text, phone, or email for questions I had along the way. It was a very painless and smooth process.
Very happy with our new puppy!
This was my first experience buying a puppy online. And in the end, we did receive a healthy, happy puppy. However the time period between the time we purchased and receiving the puppy was lacking in the communication department. I tried the chat option on the app, and no one responded to my two inquiries....ever. My puppy manager NEVER returned my calls.....but when I did call in and spoke with a representative they were extremely helpful and kind and empathized with my frustration. I think Pupoy spit could be 5 stars if they had better response times ....
Sara - While we are thrilled to hear that your new furry family member is happy and healthy (our number 1 priority,) we are saddened to learn that we may have failed to meet your expectations. Welcoming home a furry family member should be full of joy and we're disappointed that you have negative feelings about your experience. We never want a puppy parent to feel they are unable to reach us at any point of their experience as that is the exact opposite of what we strive to provide. Your feedback is very important to us, as it allows us to learn and improve. You joined a community when we matched you with your adorable puppy and we will continue to be here every step of the way!
I enjoyed speaking with my puppy concierge and many people on the phone, they were very kind. When I received my puppy I had no idea to go to the cargo part of the airport. Nobody let me know my puppy had even boarded his plane or even that he had a THIRTEEN hours of being in a crate with a FIVE hour layover. I was never asked if he had made it to me either. If I didn’t do extensive research I would have been terribly confused. I asked 4 times before I received my puppy to speak with the breeder and now a week after receiving him I still have not been in touch with them. I believe the managers have too many cases assigned to them which forces them to suck terribly at their jobs. Overall, I still got a beautiful puppy that I would not trade for the world.
Lyndee - Thanks for your honest feedback. It's important to us, not only because we take our role seriously and want you to have the best experience possible, but also because it gives us a chance to learn and improve. Bringing a new puppy home should be a joy, not a headache, and we're sorry for the confusion surrounding your puppy's arrival. We understand it’s a huge privilege to be a part of helping you select your new family member and we could have done a better job communicating and coordinating your pups travel with you. You joined a community when we matched you with your pup, so please don't ever hesitate to reach out if there's anything you need in your puppy parent journey!
Once my credit card number was taken, communication with anyone at puppyspot became difficult. Calls and emails were not returned. I knew from a voicemail that my delivery date had been changed, but finding out flight information took two days (the day before arrival). I never spoke with the same 'puppy manager' twice, and although the people I had live conversations with seemed very helpful, any human contact took extreme efforts on my part. I left numerous messages (unreturned), and spent significant time on hold, only to wind up being routed to voice-mail anyway. It took a lot of the joy out of adopting a puppy. The puppy did arrive, and I am looking forward to a lifetime of love from Dakota. First vet visit tested positive for roundworm and after a series of calls again to catch a live person, I was told that puppyspot would take care of the associated costs, and I would be contacted by an aftercare specialist in the next 24 to 48 hours.
Scott - Thanks for your honest feedback. It's important to us, not only because we take our role seriously and want you to have the best experience possible, but also because it gives us a chance to learn and improve. It's part of our process to confirm travel details with puppy parents 24-48 hours before a puppy is scheduled to travel. That said, we never want a customer to feel as if they’re not able to get updated information and we're sorry that was the case for you at any point. Regarding your puppy’s health, you did the absolute right thing by notifying us as soon as you thought there might be an issue. We were surprised and concerned to learn that your puppy wasn't feeling well shortly after arriving. As unfortunate as it is, puppies sometimes get sick and that is why our service extends way beyond the delivery of your puppy and we have a dedicated Health Team to help resolve any issues our puppy parents may have. Our team has been quick to reach out to better understand your puppy’s condition and has been working with you closely since. As promised we will continue to be here for you and your puppy every step of the way!
They were very informative kept my up to date and informed me of everything I needed to know at all times. Helped me with everything I needed to do. I enjoyed working with everyone.