Kathleen was amazing to deal with. Her responsiveness was phenomenal. She was thorough, always followed up.
Maria - Thank you for your feedback and adorable pics of your new puppy. It's so great to see that bonding has already begun. We will be sure to pass on your kind words to Kathleen. Welcome to the Puppy Spot family!
We were pleasantly surprised how simple and easy it was to recieve our newest addition to our family! We lo e Puppy Spot!
Annie - Thank you so much for trusting PuppySpot to find your new best friend! We appreciate your feedback and are thrilled to know your experience was simple and easy. We look forward to future "pupdates" of your little one, so please don't be a stranger!
Winchester was my first Pom from PuppySpot! So beautiful, and healthy! I had such a good experience a minth later bought Hutch, the most adorable and beautiful Pom. Puppyspot was wonderful. Travel arrangements were perfect and the follow-up was great. The puppy concierge was very helpful. I couldn't have gotten two more wonderful dogs if I had searched the whole country!
Cheryl - Thank you for trusting us, again, to find the newest addition to your furry family! We're so happy that to hear that Hutch is getting along with his "furever" family and bonding has already begun. As promised, we will continue to be here for you and your pups, so please don't hesitate to contact us, if we could be of any help, any time!
I am so happy with my experience with Puppy Spot. At every point in the process, we were given information and quick responses to questions. Kris, the Customer Advocate, was especially helpful! Our adorable Maltipoo puppy arrived and is absolutely perfect. She is just so incredibly sweet and loving, and I would not hesitate to use Puppy Spot again to find another furry family member. We love our puppy! Thank you
Jennifer - Thank you so much for your feedback. It's feedback like yours that let us know we're providing the experience every one of our puppy parents deserves. We work hard to prepare all of our prospective puppy parents for the arrival of their new puppy and we're happy to hear your little one arrived safe and sound. You've joined a community and we will continue to be here for you and your adorable pup, every step of the way!
Puppy arrived in good condition, scared after a long plane ride but in good health and bonded to his new family very quickly. This was the first time I bought a dog that I did not meet before. I was nervous but was pleasantly surprised to get such a healthy, happy and almost fully potty trained 18 weeks old puppy. Thank you very much! Amaya
Amaya - Thank you for your feedback. We're so happy to hear that your pup arrived safe and healthy, as that is our top priority. We appreciate you for trusting us to match you with your new pup and are very happy to hear that he is thriving in his "furever" home. We will continue to be here for you and Ty, so please don't be a stranger!
My mother-in-Law watched her little dog get killed by a big dog. She was crushed!! We thought she might want to wait for a new dog — she did not. Puppy Spot had the perfect puppy and the breeder even drove the dog half way for her to pick up the dog!! It is a high quality website!! My mother-in-Law is over the moon with her new puppy!!
Jana - Thank you for taking the time to provide your feedback. We're sorry for your mother-in-law's loss, we understand how hard that can be. We appreciate you for trusting us to find her new furry family member, and although we know her loss can never be replaced, we take comfort in knowing, her new puppy has already brought joy into her home. Welcome to the PuppySpot family!
What an excellent service. My puppy came on time and I always received the best customer service. I will use puppyspot again
Hector - Thank you for your feedback and adorable "pupdate" of your new best friend. We're very happy to hear that you were provided with excellent care, as that is what we strive to provide for every one of our puppy parents. You've joined a community and we will continue to be here for you every step of the way!
PuppySpot was more than professional in our experience. All questions were answered throughly and effectively. System went smoothly and now we have a wonderful, sweet puppy. Such joy!
Carlene - Thank you for your feedback. We work hard to make welcoming home a furry family member full of joy and excitement and we're thrilled to know, we were able to provide exactly that for you. We're excited about your new puppy parent journey and will continue to be here for you, every step of the way!
From the start, PuppySpot was very professional. Gave us all of the information we needed and answered all of our questions. We want to thank Kurt Pascoe for getting us going on adding our new addition. Very helpful and courteous, especially after hearing we just lost our German Shepherd of 16yrs. The travel department was right on point getting everything squared away for Jackson’s arrival as well. The only hiccup was the breeder missed two flights and almost ruined our plan to surprise the kids. Thankfully, Will Bravo came to the rescue and worked with breeder to get him on a flight as soon as possible. Hats off to that man, he and American Airlines pulled it off last minute and got him here for us just in time. We have to say, this dog is absolutely fantastic. You always have “puppy issues” .....Lol .....but he was healthy and very friendly with everyone he met the first two days he was here. Well taken care of by the breeder. Let us add that all in all, the pricing was very good compared to our local breeders pricing. We would definitely think of using Puppyspot again and it would be a pleasure to work with Kurt and Will. A+ effort by both!!!
Stephen - We're so sorry for your recent loss. As a dog loving-community, we understand how hard the loss of a furry family member can be. We appreciate your candid feedback, without it, we wouldn’t be able to improve and do our very best for our puppies and puppy parents. While our travel team works very hard to coordinate with your breeder to accommodate your preferred arrival date for your pup, it can sometimes be tricky. We're sorry for the short notice and inconvenience it may have caused. As soon as we were notified about the issue our Client Service team member, Will was quick to connect with you to learn more and see how we could help. It warms our hearts to know that your new pup arrived healthy, happy and was such a great surprise for your children. Our service didn’t end with the delivery of your pup, we will continue to be here for you and your little one throughout your puppy parent journey. Welcome to the PuppySpot family!
It was so nice having a middle man to walk us through this exciting experience. We were totally comfortable going to the airport to get our baby! She is totally perfect in every way!
Yvonne - Thank you for your feedback. We're excited about your new puppy parent journey and will continue to be here for you and your new puppy, every step of the way!
Robert - Thank you for your feedback. Welcome to the PuppySpot family!
We love our puppy and will use this site again in future. Nothing is ever perfect when ordering/purchasing through the internet but this company has done mostly everything I was told on day one. Some things may have been a miscommunication so I will not judge indifferently. Our puppy Carter is wonderful. Thank you.
Leesa - Thanks for your honest feedback. It's important to us, not only because we take our role seriously and want you to have the best experience possible, but also because it gives us a chance to learn and improve. While we're pleased to know your puppy arrived home healthy and happy (our #1 priority), we're disappointed that you experienced any miscommunication along the way. As soon as we received your feedback, a member of our team was quick to reach out to learn more and see how we can do better in the future. You joined a community when we matched you with your pup, so please don't ever hesitate to reach out if there's anything you need in your puppy parent journey!
I felt very welcomed into the PuppySpot community. Any questions I had were answered by their customer service! Easy to call and get advice.
Kurt - Thank you for your feedback. We're thrilled to welcome you into the PuppySpot family and as promised, we will continue to be here for you and your little one, every step of the way!
Very pleased with Puppy Spot.
Joe - Thank you for trusting us to fetch your new best friend! Welcome to the PuppySpot family!
Great experience and we have a healthy and happy puppy!
Peter - Thank you for your feedback. The health and well-being of our puppies are our top priority, and we're thrilled to know, your new pup arrived healthy and happy! Welcome to the PuppySpot family!
Excellent service and coordination from initial contact to receipt of your new pet. Would recommend to anyone. Somewhat pricey but worth it to know your pet comes from a reputable breeder who is just as concerned as you are about your pet's health.
John - Thanks very much for your feedback and congratulations on your new best friend! Our goal is to be the best place to find your new furry family member. What we do involves a lot more than just coordinating travel arrangements and providing our industry-leading health guarantee. We also screen and qualify our breeders and handle all of the research for you, so you can focus on what really matters: the joy of a new puppy. We'll continue to be here throughout your puppy parent journey, so don't be a stranger if we can be helpful in any way!
So far we have been delighted with the service and responsiveness to our requests. Best of all we love our little Mac( now Max)! He is sweet and loving. Seems to be learning quickly. He is so playful and loves his toys. A happy boy makes happy pet parents!
Jerry - Congratulations on your new furry family member! It delights us to know, we were able to provide such a positive experience for you and your family. As promised, we will continue to be here for you and Max, throughout your puppy parent journey!
Puppy spot was great - communication was great and entire process went smoothly! We are in love with our Labradoodle ❤
Tanya - Thank you for your feedback and adorable pics of your new furry family member! We're so happy to see that your new pup is healthy, happy and already bonding with her new "furever" family. Welcome to the PuppySpot family!
My puppy, Paris, came in healthy and happy. No problems. Service was good by PuppySpot with attention to details.
Lynda - Thank you for your feedback. We're so happy to hear that your new puppy arrived healthy and happy! We are more than an online service, we are a community, your community, and we will continue to be here for you and Paris every step of the way!