We are extremely pleased with our puppy but communication is lacking . Shipment of bed, toys etc is not appropriate for a small breed . PuppySpot needs to modify their packaging .
Alan - Thank you for taking the time to share your review. Your feedback is taken very seriously, which is why once we received your feedback a team member quickly contacted you to learn more and see how we could help. Our service didn’t end with the delivery of your pup, we will continue to be here for you and your little one throughout your puppy parent journey. Welcome to the PuppySpot family!
I’d give them 5 stars because Zippy couldn’t get a direct flight but they did try. The cost of my little Maltipoo was higher than if I had found her myself but you are paying for a service and the flight along with having the breeder screened and a good health guarantee. So far all is well. They were very responsive and most of the people were knowledgeable and lovely. Personally I found the app very useful and not at all difficult to use. They respond within 24 hours. It also includes updates and helpful tips. If you need a faster response they’ve got a phone a human answers. I’d use them again.
Overall 4-5 stars
Andrew - Thank you for trusting us to fetch your new best friend! We understand that you were unhappy and surprised to find your puppy's tail was docked. This should have been disclosed to you before your puppy traveled home and we're sorry that it was not. From our recent communications with you, we're happy that to hear, your pupy arrived healthy, happy and is already so loved. Our team will always be here as a source of support and guidance throughout your puppy parent journey.
Puppyspot delivered in all ways we needed. The staff was knowledgeable and responsive. I would definitely use them again.
Great people who are genuinely concerned and excited to match a family with their new furry friend.
I have to say I am beyond happy with pupoyspot and especially the manager who handled my puppy from the day I got concerned and had questions. Even after my puppy arrived they were there to help with anything. Even sending a happy puppy home picture they were as excited as me. This company does a wonderful service connecting loving families with their fur kids and you can tell it's not a job to them. They love helping and making sure you get the right fit. A special thank you to will who helped me get nomi now skye home
I love my Mr. Bigz aka Kane. He is just adorable and is the same dog that was described on the site. Any questions & concerns I had was promptly addressed by staff at Puppy Spot. The delivery team that personally Delivered Mr.Bigz (Kane) kept me informed about his well being during his 2 day trip. I'm so surprised that my dog came straight to my door well kept & clean. I'm very pleased with my decision in placing my trust with puppy spot and purchasing my new addition from their selected breeders. I Most definitely recommend anyone in chosing their new addition from puppy spot.
We love our puppy! The process was great in getting him here. My only complaint is the puppy pack. We purchased the puppy pack for 179 and did not go buy some of those items because they came in the pack. However we have had our dog for almost a week and when I called to inquire about the puppy pack, I was told there was no tracking number and someone would look into It and get back with me. Well no one ever reached out to me with any updates on it and we still don't have it. I will be contacting them again tomorrow. I'm not out extra money spent on things that I already paid for in my puppy pack. When they advertise this "deal" they should make customers aware that it comes from a 3rd party and is not delivered with your puppy. If it weren't for this issue I would've given 5 stars. It's frustrating to have them call and message as soon as you sign up to inquire about a dog, but can't get my phone call returned now that I have the dog and need information on something I have already paid for!
Courtney - Thanks for your honest feedback. It's important to us, not only because we take our role seriously and want you to have the best experience possible, but also because it gives us a chance to learn and improve. Once we received your feedback a team member was quick to reach out to learn more and see how we could help. We were disappointed to learn that your pup pack took longer than expected and as promised, have issued a refund for the items purchased. You joined a community when we matched you with your puppy, and we'll continue to be here for you both every step of the way!
couldn't be happier
Great selection of dogs. Very prompt communication and puppies were shipped safely. They are very healthy and clean when you receive them. Highly recommend them
The staff was always beyond friendly and helpful. I received emails and verbal instructions all along the way. Whenever I had a question or concern I called and was always able to speak with a person in the US. I followed up on travel arrangements not leaving to the last minute and everything was as planned. My puppy is the sweetest with the best personality. My Vet commented on what a great temperament she has. She’s getting comfortable in her new surroundings and I finally got a full nights sleep last night like any new baby. She came partially paper trained and is doing great. She even poops on the papers. I was never able to get the App to load on my phone even with Apple’s help. So that needs some work. Everything else was great.
We love our newest edition and the breeder couldn’t have been nicer. But there was total lack of communication on puppy spots part even when I continued to try to communicate with them. They waited until the day before we were to pick up our pup to give us the meet up location. Continually lack of communication. Our pup was 11 weeks old and he was ready to go but it took almost 3 weeks to get him.
Tia - Thanks for your honest feedback. It's important to us, not only because we take our role seriously and want you to have the best experience possible, but also because it gives us a chance to learn and improve. It's part of our process to confirm travel details with puppy parents 24-48 hours before a puppy is scheduled to travel for a couple of different reasons, most importantly being your puppy is seen by a licensed veterinarian a few days before traveling to be sure he was healthy for his big journey home. That said, we never want a customer to feel as if they’re not able to get updated information and we're sorry that was the case for you at any point. You joined a community when we matched you with your pup, so please don't ever hesitate to reach out if there's anything you need in your puppy parent journey!
Make sure you put up the correct photo of the puppy that is being purchased
Carmen - We’re sorry for what sounds like a frustrating experience and one that we never want a puppy parent to have. We appreciate your candid review and rely on constructive feedback like yours to keep improving and better serve our puppies and puppy parents. Once we realized that the incorrect photo was sent to you, a member of our team was quick to reach out and ensure you received the correct photo of your puppy. It was our absolute pleasure to match you with your new furry family member, and as promised we are committed to being here for you both throughout your puppy parent journey!
Excellence, I’m impressed with all the care and support by puppy spot. They guide everything, very well explained, very nice answers. It is wonderful how puppy spot works. The puppy is wonderful, exactly as expected, even better, very health, and the puppy spot employees are amazing. Thank you so much, the puppy trip with all care, in a nice cage with food, pictures, all shot papers, excellent. Thank you very much
Lots of texts went unanswered. Never was able to use the chat feature on the app. Might have just been me, but I found the app. very difficult to use. Days went by without communication or updated photos, after I requested them.
Patricia - We work hard to make welcoming home a furry family member full of joy and excitement and we're disappointed to learn we failed with you. We rely on valuable feedback from customers like you to continue to provide our community with the trusted experience they deserve. Our service did not end with the delivery of your pup, you have joined the PuppySpot family and we will continue to be here for you every step of the way!