Good idea with only a few problems. Communication between breeder and new owner should improve. At the very least, there should be weekly photos of the puppy sent to the new owner.
Jennifer - Welcoming home a furry family member should be full of joy, and we're disappointed that you have negative feelings about your experience. A member of our team has tried to connect with you to see how your little one is doing and learn how we can do better in the future. Regardless, we'll be here if you need us at any point in your puppy parent journey.
PuppySpot made the whole process so easy. Their service was exceptional!
All in all it was a good experience. My only issue was I was told I would be kept up on my puppies progress after the purchase and never heard another word about my puppy until she arrived. It was disappointing not to see her progress after the money was sent.
Jayme - Thanks very much for your feedback and for trusting us to help you find a furry family member from a screened and vetted responsible breeder. While we're thrilled to know your puppy is thriving in her new home, we were troubled to learn you felt as though you weren't receiving any updates, as our extensive records show continued communication via our app, throughout your experience with our team. You joined a community when you found your puppy through PuppySpot, so please continue to keep us posted on how everything is going and let us know if there's anything you ever need.
The overall experience with PuppySpot was great. They really walked me through the process at the beginning to make me feel comfortable with where my dog was coming from and how it was getting to me. She arrived happy and healthy right to my front door and fits in great with the family. The only thing I would have changed would be the communication while waiting for my puppy to arrive. Although they were quick to answer my questions, I had to reach out on many occasions to get information or updated pictures which I would have thought should have been provided. Other than that, everyone was friendly and helpful!
We have used PuppySpot two separate times for our schnoodles. We have been very impressed with their responsiveness when it came to questions and concerns. They did a great job helping us to communicate with breeders too. Our puppies both came to us healthy and happy. PuppySpot helped us get through the stress of becoming new puppy parents. I highly recommend them.
Welcoming a new fur-member of the family is a major life decision which shouldn’t be taken lightly. Puppy Spot was supportive, informative, helpful and positive throughout the process. From our first contact to the day our sweet pup arrived, Puppy Spot took their commitment to heart. We are so lucky to have Our new puppy Maple as part of our family! Thanks a Puppy Spot!
Received my 2 month old golden retriever puppy covered in dirt, extremely thirsty, hungry and to top it off, I was lied about his underlying Giardia condition, confirmed by stool with blood on first day and lab work. Customer service also unresponsive and bad - it has been a struggle to continue the dialogue and make them pay the vet costs that are 100% covered by their own agreement and terms/conditions. Be aware, do not recommend it.
Felipe - As committed dog lovers ourselves, we were deeply concerned to receive your feedback about your little one. As living, breathing beings, as unfortunate as it is, puppies sometimes get sick, that is why we have a dedicated health team to provide ongoing support for our puppy parents. As soon as you let us know there may be an issue, a member of our team was quick to learn more and see how we could help and have been working with you closely since. We'll be here for you and your pup every step of the way until he feels better and then throughout your puppy parent journey.
Communication started off great then was poor. My dog came sick, vomiting, not eating, had hook worms. No Communication from puppy spot. No documentation about his breeding still to this day. Nothing. Definitely would not recommend. I feel bad i used the service. I love our pup but would not use it again.
Amanda - Welcoming home a puppy should be full of joy and excitement and we're truly sorry for what sounds like a frustrating experience and one that is the exact opposite of what we strive to provide our puppy parents. We were concerned to learn that your puppy wasn’t feeling well shortly after he arrived, as his mandated pre-travel nose-to-tail health exam indicated he was 100% healthy at the time. As soon as you notified us that there might be an issue, our team was quick to reach out to you to discuss your concerns and see how we could help. Despite your frustrating experience, we're glad we were able to help address your concerns, as well as provide the paperwork from your breeder as requested. As promised we will continue to be here for you both until all of your concerns have been resolved.
We were very excited to have our puppy home. He is everything that was promised.
My experience with puppy spot was excellent from the beginning of my purchase to the end they always kept in contact with me sent me pictures of my dog and my dog arrived at the date that they told me, I am so happy with my dog king thank you puppy spot for making my dream come true in finding my dog.
I’ve had the best service ever! And very fast in responding to my questions. I’m so happy with my puppy.
Puppy spot helped us find the perfect puppy. He came to us healthy and during the whole process of finding and getting him to us they kept us informed and were always there to answer any questions we had. Thank you again PuppySpot!
After searching so many sites and speaking to numerous breeders, I am so happy I came across PuppySpot!! From the initial conversations to the wait in between for my pup Leo to come home... I am SO happy with the entire experience. Leo is home and happy! The PuppySpot app is also an A+ in my book! From tracking his milestones to receiving picture updates.... such a fun experience. Thank you PuppySpot! Highly recommend. With so much love! Matt + Leo