Most was great but,communication could be better. But I have this bundle of joy she love my other dog loves the cat they even kissed the cat and Nova . She is very independent.She runs to me whenmy other dog gets to mush for her. Oh and she is a piggy loves her food. She Sleeps all night .She sleeps with me in her own bed. Simple put I love her very much.thank you very much.
From the beginning to the end they help me through the whole process. I found my the sweetest puppy and the love of my life. Met the most helpful people along the way. I never felt pressured or hurried in any way. They were there with thoughtfulness help and tips and information about my puppy. I learned a lot. Great experience.
Not good with getting back on phone calls
Kim - Thanks for your feedback. We work hard to make welcoming home a furry family member full of joy and excitement and we're disappointed to learn we failed with you. Since receiving your feedback, a member of our team has connected with you to learn more about your experience and see how we can do better in the future. From our recent communication with you, we are thrilled to hear that your pup is doing great and is thriving in her new "furever" home. Our relationship just began, we will continue to be here for you whenever you need us throughout your puppy parent journey!
Full of live WE are both very happy
It was a great experience from picking out our puppy to having him here home with us. Great Great customer service!
Sophia has been renamed Charlie, and she's doing very well. We love her!
This was such an easy process. We love our new family member. We would recommend PuppySpot to everyone!
I had a wonderful experience since I found PuppySpot from the very beginning. My puppy was too young to come home initially, so I waited with lots of anticipation and Maria was always there to keep me informed, with her doing a great job making me feel comfortable through the whole process. In the meanwhile, the PuppySpot website provided me with information about training, feeding, and the requirements needed to take care of Baylee. A week ago, Baylee finally arrived home to fill my family’s home with happiness and joy. Thank you, PuppySpot, for everything. -Paola C.
Our family searched awhile to find the right puppy for our family but we came across this website with thousands of puppies ready to look for a forever home.. We were so lucky to find out labradoodle Ace he has been the best thing that has happened to our family ever! Best companion a family could ever own! If you ever need a puppy you’ve came to the right spot. You won’t regret if!!
We heard about puppy spot through a few people that had adopted a puppy in the past. I can say that unfortunately from the moment we said yes and paid the fees, we have had travel and medical issues with our little puppy. The people that were helping us and were in charge never took the time to really work with us and make this a fun and happy time. Very disappointed with the way we were treated. We love our little puppy and going to give him the best life but getting him and what he went through and still going through is not something we are happy with. We are just hoping he comes out of his medical issues soon and can enjoy his new life with no worries and no medications. For a company that has been in business for so many years I am shocked that the customer service can be so poor. There was only one person that was able to get our complaint through and only then that someone actually decided to contact us. Thank you so much to Anthony Stokes because he listened and he cared.
Robert - Thank you for taking the time to share your feedback. Welcoming home a new furry family member should be stress-free and we are disappointed to learn your experience was any different. We're so sorry for the confusion and inconvenience the change in your puppy’s travel arrangement had caused. Your pup had a long journey home and we should have done a better job communicating and updating your pups travel delay with you. The health and well-being of our puppies is always our main priority. We were sorry to hear that your pup was diagnosed with Giardia, a common and treatable puppyhood condition. As living breathing beings, as unfortunate as it is, puppies sometimes get sick. We understand how scary that can be for our puppy parents, which is why we have a dedicated health team to address any questions or concerns. Once we received your feedback a team member was quick to reach out to learn more, see how we could help, and has been working closely with you since. PuppySpot is a community and we'll continue to be here for you every step of the way.
The daschund I purchased from Puppy Spot in April 2019 was beautifully bred.I could see that she had been well cared for. This was money well spent. Very pleased.
our puppy adviser was hard to reach said she would contact us with travel info for the puppy on Sunday with info for a Wed. pick up. She didn't. We live 120 miles from Phoenix Sky Harbor Airport and needed to make and needed to make dog sitting appointment for our 8 yr. old dog. It created unnecessary anxiety!!!
Sara- Thanks for your candid feedback, without it we wouldn’t be able to improve and do our very best for our puppies and puppy parents. Although we try our best to confirm travel details as soon as possible, confirmation is usually made once your pup has been seen and cleared for travel by a licensed veterinarian, usually within 24-48 hours before travel. We value your time and truly apologize for any stress this may have caused. Since receiving your feedback a team member has been in touch to learn more and see how we can improve. We're thrilled to hear that your new pup is healthy, happy and thriving in her new "furever" home!
I have called and called and been assured a supervisor or operations manager would call me back. When I did speak with a Travel Puppy Manager, I was told a couple of incorrect/inaccurate pieces of information. Truth is, I paid for one dog and got a different one. And now, no one calls me.
Pat - We are sorry for what sounds like an incredibly frustrating experience and one that could have and should have been avoided. Your feedback is very important to us, which is why we quickly contacted you to learn more and have been working closely with you ever since. PuppySpot is a community and we will continue to be here for you until all concerns have been resolved.
Browsing for breeders online and I came across Puppyspot. I found a picture of the cutest puppy ever and I asked for more I information. I got a call explaining clearly how the process works. Soon I had my puppy! I had emails and calls from Puppyspot at every stage telling me what to expect. Everyone answered any question I had. I would go this route again any time.
When I first contacted Puppy Spot the rep was very helpful. Once purchased, however, the level of support and communication drastically decreased. I used the app they said should be used to get updates and questions answered. None were ever answered. I tried calling and the rep was not interested in helping and had zero energy. Then the puppy arrives and I take it to the vet the following afternoon. She is sick, likely kennel cough. After I took the puppy to the vet, then PuppySpot sends a form I had to have the vet filled out to get the puppy guarantee. Why send it so late? Again, no real guidance. I let PuppySpot know the puppy was ill and was told the health team would reach out. That took 2 days and they provided no real help other than to finally find the vet records I sent over.
Kathy - It is our mission to place healthy puppies into happy homes, which is why we were surprised to learn your puppy wasn't feeling well shortly after her arrival. Like all PuppySpot puppies, your pup underwent an extensive nose-to-tail health examination administered by a licensed veterinarian and concluded your pup was 100% healthy. As unfortunate as it is, puppies sometimes get sick, which is why we have a dedicated health team to help resolve any issues our puppy parents may have. Since receiving your feedback a dedicated team member has been working closely with you. We will continue to be here for you and your pup until she is feeling better and throughout your puppy parent journey!