We could not be happier with our experience with PuppySpot. The thoroughness with which they guided us through the purchase process, the support given with answers to our questions, guidance for solving the various concerns we had before she arrived, the completed information regarding her medical exam and shots, and professionalism every step of the way made this an exceptional experience for us. Our little Havanese puppy is the sunshine in our lives we had hoped for in every sense of the word! Thank you for making it possible.
After asking 3 questions on puppy chat, I no longer had access to it. They told me to remove the app and reinstall it, I did but it didn't change anything. I still can not chat, so I tried calling a number that was always answered, but now that I got my puppy that number goes straight to voicemail and my call has not been returned.
Rebecca - We work hard to make welcoming home a furry family member full of joy and excitement and we're disappointed to learn we failed with you. We can't improve without candid feedback like yours and a member of our team will be in touch with you shortly to learn more and see how we can do better in the future. We look forward to speaking with you very soon!
The ad we saw said that the vet said our dog was healthy and then- the night before he was supposed to come to us- we were informed that he had never seen a vet before that morning and that the dog has two minor health problems. I also received a call from a service agent who proceeded to tell me that she got her dogs this way and it went well (like I care... get to your point) and then tried to advise me as to whether or not I should purchase the dog. Incredulously, I told her that’s a decision for my fiancé and I to make and don’t appreciate her input. She yabbered on as if I wasn’t at work and otherwise busy and then tried to give me her opinion AGAIN. The dog is beautiful and healthy with just a few aggression issues (which we can get a trainer for) but the process was aweful.
Conor - Welcoming home a furry family member should be full of joy and we're disappointed that you have negative feelings about your experience. We never want a puppy parent to as if they were misled in any way. Your puppy, like all PuppySpot puppies, underwent a mandated nose-to-tail health examination administered by a licensed veterinarian 24 hours before his flight, to ensure that your puppy was as healthy as possible right before we cleared him to travel home to you. It's our policy to disclose any issues found during this examination, no matter how minor, as was the case in your situation. We were able to communicate with you as soon as we received the health examination results to relay the results and asked that you reply to a follow-up email confirming you were comfortable welcoming home your pup, which you were. We're happy that your puppy arrived happy and healthy and we will continue to be here for you throughout your puppy parent journey.
Enjoyed becoming a PuppySpot customer. Everyone was very helpful
I received a healthy puppy through PuppySpot which was the ultimate goal, but was unhappy with all the inaccurate information I was given at the time of purchase. When I bought my puppy I was told the $399 travel fee was a flat rate and that my puppy would fly to me with a human companion who would care for her along the way. This was not true and she was flown cargo. I wasn't even given a choice to pay extra for the companion flight. The communication with the breeder was also not as easy as expected as several times I asked for information about the puppy only to have to ask again and finally get a reply days later. Overall I did receive a happy, healthy puppy albeit she was a bit terrified from the cargo flight. If I did it over again I would not pay the extra money to go through PuppySpot but would find a breeder on my own.
Jamie - Thank you for trusting us to fetch your new best friend! We are thrilled to hear that your puppy arrived safe and healthy as that is our top priority. PuppySpot is proud to offer our puppy parents several traveling options specifically designed to meet the unique needs of both our puppies and puppy parents. Our travel packages differ in pricing and we apologize if there was any confusion surrounding the option you chose. After carefully reviewing your account, we can confidently assure you, that a puppy chaperone was not included in the package purchased. That said, we made sure that your puppy traveled home on a pet-friendly airplane in a pet-safe plane compartment. We understand how anxious you must have been for updates on your puppy. As soon as we received your requests for updated information, a member of our team immediately reached out to your puppy’s breeder each time. Sometimes breeders are busy with their little ones and can take a moment to get back to us and we apologize if the turnaround was not as timely as you expected. That said, we are thrilled to know that your puppy is thriving in her new forever home. Please do not hesitate to reach out if there’s anything you ever need!
All the managers that assisted me and my family was above and beyond of what I expected!!! They answered all of our question and concerns about finding and getting our newest 4 leg family member!!! These managers make sure you and ur puppy are well taken care of !!!!
Wasn't kept up-to-date on travel information when puppy arrived he was very thin and he has something wrong with his hips. I purchased a puppy prior to this about a year ago and he was beautiful in in great condition I was completely surprised by the service that I got with this puppy
Jillene - As dog-lovers ourselves, we were saddened to learn how your puppy arrived. Your puppy's parents have never had a puppy with hip concerns like your puppy, but we will be working with your puppy's breeder to determine the best next steps in their breeding program. Our team has been working closely with you to better understand his condition and will continue to be here for you and your puppy every step of the way. We are here to help in any way that we can to make this experience a little easier for you both.
Beautiful puppy well temperament loving carding soul. Very happy. Thank u
We’re happy we received a wonderful puppy.
I could not be happier with my Puppyspot experience. Their team was so great to work with and provided amazing service throughout the process.
Overall my experience with puppy spot was good only in the beginning when I was choosing Boomer. They were calling me everyday leaving massages that how we can help, after choosing my pups and paying full amount all the communication went wrong, first of all their app is BS its only for you to know your pets travel info but then on the other hand they tell you its the best way to communicate which is not true, I couldn't type in my chat part from day one took me 3 days to tell them and they said the IT tech will fix the problem which they never did so every time I had to wait for them to text me something that way I was able to write or else I couldn't start a conversation, even though that was annoying but it wasn't worst than waiting to get your answers back till next day if you get the answer!! they have these stupid pattern of sentences that they use and the most common one is " sorry for the late respond let us know how we can help". as if they never read my questions?? So I had to call them several times and finally got some of my answers back the day before and after my puppy's travel . And finally the day that we picked Boomer form LAX he came in very nasty smell and bad condition, he had lots of dried up poops sticking on his hair in between his paws- his ears were full of black built, when I took him to his first vet appointment on the 3-rd day after testing his poop turned out my poor baby had Giardia which is a intestinal infection that caused from eating another dogs poop or drinking water contaminated with feces and it takes 6-12 days to show in the dog poops and my poor baby has diarrhea and is already on two type of medication and I think this is to much for an eight weeks old puppy, I've been trying to contact them since Friday but no luck it goes streight to msg saying ( sorry the extension you are trying to reach is not available). My point is they don't care if the breeders are nasty and dirty people cause there is no inspector to check on them to see what kind of home or environment these pets are being raised? Bottom line I'm not happy with puppy spot it was my first and would be my last experience with them and I do not recommend Them, its been a week that i have my dog they told me I'll be contacted to register the puppy after 3 days nothing yet still waiting. It's all money based bussines they don't care about pets!
Rita - We are deeply saddened to learn that you have such a negative impression of PuppySpot. We strive to provide a stress-free and happy experience for all our puppies AND puppy parents and truly apologize for what sounds like the complete opposite. We never want our puppy parents to feel as if we're not available to them every step of the way and we should have and could have done better. We are 100% dogs first here at PuppySpot and we absolutely care about how every one of our puppies are being cared for whether with their breeder or their new puppy parent. As living, breathing beings, as unfortunate as it is, puppies sometimes get sick, which is why our service extends well beyond the delivery of a puppy and we have a dedicated health team to help resolve any issues our customers may have. As soon as you notified us that Boomer tested positive for Giardia, a common and treatable puppyhood condition, a member of our dedicated team was quick to learn more, see how we can help and has been working with you closely ever since. Our relationship began when we matched you with Benny, we will continue to act as a source of support now and throughout your puppy parent journey.
Absolutely amazing experience. From the initial website search, the concierge service and high level communication to the day we said hello to our new family member, you can tell that this organization loves animals. Thank you for all you have done. What a beautiful little girl. You can tell that she was well cared for by her breeder. Her outgoing personality is a perfect fit for us.
Easy and fun. Our puppy is amazing. App needs a little work but the folks are all amazing.
From start to finish Puppyspot were super helpful. We have 4 out of 7 people in our family with allergies so it was very important to find the right dog. They helped us find that perfect dog to suit our needs. Fletcher, now Zuko, arrived from the otherside of the country to SFO and the whole procedure was super easy. Zuko is the cutest puppy and we love him so much already. I highly recommend Puppyspot.
We are absolutely head over heals in love with our new Baby! She is more beautiful and adorable than the pictures! We would definitely recommend PuppySpot to anyone looking for a new furry family member! Savannah Torres was absolutely wonderful! I was having phone issues and she was so kind and patient with all my issues! We spoke so often we are now like old friends! I also worked with Lindsey and Anthony! They to were so professional, kind, helpful and patient! We tried last year to adopt a toy poodle puppy on the internet! It was a total scam and leg lost a sizable amount of money! I was heartbroken and thought I’d never have the opportunity to have another top poodle puppy to love! We had a beautiful black toy poodle that we adopted 37 years ago! She passed 20 years ago this year! My husband was very Leary of doing this again on line! Thankfully it all worked out and now we have our beautiful Kiki to love thank you sooooo much! Deb & Mike Bisordi
Puppyspot was very helpful through the whole process. Kept me updated on my puppy surprisingly well. I highly recommend puppyspot! They are very friendly and answer all your questions. My little Avery is so happy and healthy, she is a great addition to our family!!!
I have had a wonderful experience with PuppySpot. They did everything they told me they would do and timely. They were in contact with me whenever necessary.