I am very happy with my puppy, and all the calls were helpful. I had a specific request for the travel department which was made clear before I agreed to buy the puppy. I cannot drive at night. Travel department rescheduled flight without previous notice. She came in at 9 pm. She was already at airport by time I was told. This created a big problem.
Barbara - Thanks for your candid feedback. Our team works very hard to accommodate our puppy parents' travel preferences, and we originally had arranged for your pup to arrive earlier in the day. Unfortunately, there was a last-minute heat embargo for pups to travel by plane in your area at the time, therefore the next best flight was arranged for your pup to arrive at night when it was cooler. We notified you as soon as we were made aware and we apologize for the inconvenience this arrangement must have caused you. We truly appreciate you for understanding and managed to pick up your healthy happy little one from the airport. It makes us smile to hear that you are very happy with your new furry best friend. You've joined a family, so please don't hesitate to reach out if there's anything you ever need!
I am still waiting for papers saying George/Max is a true breed,I've emailed a few times with no response
Julien - Congratulations on your new furry best friend, Max! We never want any member of our community to have trouble getting in touch with us and we're truly sorry if that was the case for you at any point. As soon as we received your feedback, a member of our team was quick to reach out to learn more and see how we could help. We're confident that not only is Max purebred, but that we'll be able to help you get the papers you're looking for. We'll continue to be here if you need anything else in your puppy parent journey!
The people are very interested in your concerns. They are very knowledgeable and enjoyable to deal with. They have the puppies best interest at the front of everything.
Erwin - We believe we serve our customers best by placing our puppies first. We really appreciate your feedback and look forward to more 'pupdates' in your puppy parent journey!
Very thorough and yes I would buy from them again. Loved the Breeder of my pupply as he and his family delivered her to me personally at LAX....flew in from Ohio. My vet said the puppy is in perfect health.....she is cuteness personified!!
Gayle - Thanks so much for your wonderful feedback and congratulations on your new furry family member!
I love my precious Golden Retriever pup!Inamedhim Finn!He's perfect!We are having a blast! He's healthy,intelligent,plays ball with finess and was definitely raised in a loving environment with hands on attention because he is socially at ease free of any fears.Thank you PuppySpot for making this such a wonderful and easy process. You answered all my questions before and after my pup and I met! I highly recommend you! Robin
Robin - You are so welcome! Finn looks like a happy (and very lucky) pup to be in such a loving home. We're here for you any time and hope you'll continue to share 'pupdates' on Finn!
PuppySpot really made sure our family was prepared to receive a new puppy. They helped us get ready, and provided all of the resources they knew we needed. I would definitely buy a puppy from here again! Our new puppy is adjusting very well, and keeps us active and entertained.
Stephanie - We work hard to make sure our puppies go from one happy home to another, and that means making sure you're prepared when they arrive. We're so happy your pup is thriving in his forever home and hope you'll continue to keep us posted on how everything is going!
They were awesome, I?d definitely recommend to anyone looking for the perfect puppy.
Bre - Thanks so much for the kind words and adorable photo of your new furry family member! We'll still be here any time you need us, so don't hesitate to reach out at any point in your puppy parent journey.
Using puppy spot was the best thing we ever did! Such an easy process. We were concerned about where our puppy might be coming from and if it would be a true pure breed. The puppy spot concierge answered all our questions and even connected us with the breeder of our puppy to answer questions and possible concerns that he didn't know. Our puppy is healthy, happy and exactly how he was presented online. The delivery process was easy and puppy spot was in contact with us from the beginning until even after we received our fur baby. They made sure he arrived safely and provided helpful information for continued care. We are extremely happy and would recommend puppy spot for everyone interested in getting a new puppy. I only wish we?d thought of them on our previous puppy purchases!
Chris - Thanks so much for trusting us to help your family fetch your newest best friend! We work hard to ensure every member of our community - whether they walk on two legs or four - has a great experience and your feedback means a lot. As you know, we are here for you anytime, so please do not hesitate to reach out to let us know if there is ever anything you need!
We got the puppy very weak and under weight with a skin deseas that we are trying to correctceith vetenerian help. Very disappointed after paying over $3000.00
Mark- As committed dog lovers ourselves, we were deeply concerned to receive your feedback about your little one. As living, breathing beings, as unfortunate as it is, puppies sometimes get sick, that is why we have a dedicated health team to provide ongoing support for our puppy parents. As soon as you let us know there may be an issue, a member of our team was quick to learn more and see how we could help and have been working with you closely since. We'll be here for you and your pup every step of the way until she feels better and then throughout your puppy parent journey.
Five stars excellent service and follow through. Owners delighted, love Sugar.
Elizabeth - Sugar sounds like a very lucky pup and we're so happy to know she's so loved in her new home. We're still just a phone call or email away, so please let us know if there's anything else you need in your puppy parent journey!
PuppySpot made locating, purchasing, and receipt of out Miniature Schnauzer, Elliot,super easy! Expensive, but easy! By my calculations, the cost of the service itself is between $500 and $750. Was it worth it? Yes! I needed to locate and obtain a puppy immediately! Would I do it again? Yes! Would I recommend them? Yes!
Frederick - Congratulations on your new best friend, Elliot! We believe welcoming home a puppy shouldn't be full of mystery and compromise, so we do all the work for you, making sure your puppy is healthy, happy and comes from a responsible breeder. We'll continue to be here for you and Elliot, so don't be a stranger if we can be helpful in any way!
We have bought two Havenese puppies, Ricky now 2 years from Miami and Stewart from North Dakota now 6 months. We live in Ontario Canada, the travel arrangements were clear and seamless. Both our boys are in perfect healthy and we received the puppies in perfect condition. Very happy with this service.
Laurie - Thank you very much for the adorable 'pupdate!' We're thrilled that you trusted us for not one, but multiple furry family members. As you've experienced, we're here as a resource for you anytime, so please keep us posted on how everything is going and don't hesitate to reach out to our team if there is anything we can do to be helpful.
Horrible!!!!! We had to get our money back. They shipped the wrong puppy to us then made up all sorts of excuses for not getting us the puppy we paid for. The BBB on them says it all - DON'T DO BUSINESS WITH THEM - YOU'LL BE SORRY!!!!!
Mike - We are sorry for what sounds like an incredibly frustrating experience and one that could have and should have been avoided. As soon as we knew that there was a mix up between your pup and another pup, we immediately took action and began coordinating with all respective members to correct the mix up. Unfortunately, there was a heat embargo for the pups traveling by plane in your area at the time, which delayed your pup's arrival. Understandably, you decided not to wait and cancelled the arrival of your puppy. We truly wish to turn your experience around and our team has been working with you closely to address your concerns and make things right.
Good sales approach and puppy delivery
David - Thanks so much for the kind feedback. Congratulations on your new puppy and welcome to the PuppySpot community!
Our puppy is perfect and we are very happy with him. The service once our final payment was received was lacking. We had a very hard time setting up the meeting with the breeder for pickup. PuppySpot fell short here big time. Wouldnt respond to calls and inquiries to arrange the pickup. ... The breeder finally reached out to us to setup the meeting time and location the day before a 9hr drive. Then PuppySpot called me a few days (after pickup) to arrange travel. I even got an email 2 weeks later from Travel asking about arrangements to be made Seems like there was a breakdown! Again the puppy is adorable and the breeders were great, but service not so much and again it seemed to deteriorate just as soon as I paid thousands of dollars. We will buy direct from a breeder next time. THANK you for connected us with our Theo.
Debbie - Thanks for sharing your feedback with us. We rely on valuable feedback from customers like you to do the very best for our puppies, puppy parents and breeders. While our records showed that we have returned your inquiry calls, we?re still very sorry that you feel that you had trouble reaching out to us at any point of your experience which is the opposite of what we strive to provide. A member of our team has been trying to get in touch with you to learn more and see how we can do better in the future. Our relationship did not end, you've joined a family, so please don't hesitate to reach out if you ever need anything throughout your puppy parent journey!
Thorough, professional and courteous. No worries and no waiting around for replies to any questions asked, kept me up to date. Recommended PuppySpot quite a few times. Thanks to all who helped me through this new member of our family.
Marilyn - Thanks so much for your kind words, they mean a lot. Don't be a stranger and please keep sending us 'pupdates' on your little one!
I had been looking for a French Bulldog for a while and came across PuppySpot and found a black female Frenchie that I just absolutely fell in love with. Our puppy arrived perfectly healthy within a week of us purchasing her and we could not have been more pleased regarding how everything was handled by the company.
Mary Christy - Congratulations on your new best friend! We really appreciate the kind words and adorable 'pupdate!' Don't forget we're here for you any time, so please let us know if there's anything we can do to be helpful in your puppy parent journey.
Very thorough and attentive with impressive after the purchase followup.
Bernard - As a community of dog-lovers, we take our job seriously and do everything we can to make sure our puppy parents are prepared to welcome home their furry family member. We'll continue to be here for you, so don't be a stranger if we can be helpful in any way!
Get another line of work
David - We're sorry to hear that you have such a negative impression of our service. We rely on constructive feedback from our customers to improve and to better serve our puppies and puppy parents. Unfortunately, we are confused by your feedback and since you have made it clear that you do not wish to be contacted by us, we are unable to learn more about your experience. Despite your dissatisfaction, we'll continue to be here if you need us at any point in your puppy parent journey.
PuppySpot absolutely exceeded our expectations. We were worried about negative reviews we had read and even mentioned this to our puppy concierge. He explained to us that negative reviews are sometimes maliciously posted by upset breeders who did not qualify for PuppySpot?s strict breeder requirements. Or also by people who do not want other to purchase dogs, but to rescue instead. Either way, our expierience with PuppySpot was flawless. We spoke with the breeder twice. And anytime we had a concern we could always call PuppySpot and someone would help us. Absolutely great customer service. We are recommending them to everyone and will certainly use PuppySpot again.
Seyed - Thanks so much for your kind words! It's unfortunate that there are those out there who don't believe in our mission, but it's feedback like yours who remind us we're doing good work by placing healthy puppies into happy homes. We'll continue to be here if you need us, so please don't hesitate to reach out if there's anything you need in your puppy parent journey!