We are in love with our cute and sweet puppy. We bought a Bichon Frise through PuppySpot and had a great experience. Everything worked out simple and quickly and before we knew it, we received our sweet puppy at the airport in Sacramento. He’s been with us for over a week now and he’s adjusted well with our family.
Grea job Puppy Spot.I got my Havanese puppy very clean,and perfect health.I w'll recomended to my friends.
She is even cuter than her pictures. Arrived clean and healthy, and bouncing all over. Can’t thank PuppySpot enough for all their help and information. Dolly is registered at AKC, and will have her second round of puppy shots on March 14th. I am enjoying her so much!!! Thank you so much.
Need better communication.. I was assigned 3 different people and spoke to none of them when I called..
Sharon - Thank you for the feedback. We rely on valuable feedback from customers like you to continue to provide our community with the joyful, trusted experience they deserve. We're truly sorry for what sounds like a frustrating experience and one that we never want a puppy parent to have. A member of our team will be in touch soon to learn more and see how we can do better in the future. We look forward to speaking with you.
We purchased our Newfoundland "Koda" from here and he was shipped and delivered as promised and came in very healthy, as pictured, and is adjusting very nicely. You can tell he was well cared for before we received him. Our salesperson Aneel P. was excellent and very thorough in explaining everything. Our Puppy Manager, Kris Vivas was great as well and very informative, friendly and took care of everything with travel and notifications. The only reason this isn't a 5 star review is because of the prices (which are higher because you're buying through a 3rd party) and because of the "limited " AKC Registration they provide which means you couldn't breed your dog if you wanted to without voiding the registration. We didn't have intentions to breed ours but for what we paid we should have free reign to make that decision based on how our puppy is and turns out. Other than that, the process is easy and it's a good site to find hard to find puppies and the staff is very courteous, friendly and knowledgeable. Thank you all for our wonderful puppy.
Christopher - Thanks for sharing your candid review. We are thrilled you had such a positive experience with our team, and we are so excited about your puppy parent journey! We are proud to offer each new PuppySpot puppy parent complimentary AKC registration or Canine Partners Listing, along with other helpful items like enrollment in AKC reunite, lifetime access to AKC events, and more. Breeding takes a lot of patience, time and expertise, which is why we thoroughly screen our breeders and require our customers to spay/neuter and agree not to breed their PuppySpot puppies. We believe in and encourage responsible pet ownership and this requirement furthers that belief. Our companion placement policy should have been clearly explained to you and we're sorry if this wasn't clear. We’re happy to hear that Koda is already so loved and thriving in his new “furever” home. You’ve joined a family and we will continue to be here for you and your pup, every step of the way!
I was seeking a small ShihTzu puppy to join me in California, & found the Puppy Smart placement service to be superior in every aspect of the process. They found a wide range of beautiful puppies from numerous breeders around the country, & their attention to details & followthrough has been exceptionally professional & personal. Puppy Smart has delivered the highest quality of any supplier of any product or service that I have ever delt with.
This is a great and caring company for sake of puppies finding a good home. We have a wonderful puppy and I can’t wait to use them again when Puppy has some years for a new brother or sister!
Words can't express the love I got for these people at puppyspot, they looked out for me and helped me from beginning to end and has been there every step of the way, they have a great team and they're very professional and they're all very kind people. If you're shopping for a puppy this is the place to go, don't look any further, they will definitely do whatever it takes to find the right one for you and your family!
excellent service and people. love our new puppy. so happy we did it.
We love her and you guys did a great job getting her ready for us and keeping us informed on her progress
The whole process of bringing our puppy home was wonderful! Staff was very patient and glad to help at all times.
Puppy spot had been wonderful and our new puppy is such a great addition to our family
We love our little girl already, She is beautiful, but she sure is a handful! Puppyspot was a great resource In helping us get a puppy. Everything went smoothly. Thanks
We received a happy and healthy puppy. The process leading up left much to be desired. I asked for the temperament of the parents, before making a decision to get the pup, and this was never received. I was also told a certain process when it came to down payment and financing. it was not as described. We also were never told we would have to wait up to 24 to 48 hours delivery to get his flight itinerary. We got it the afternoon OF the day we got him, and it was for a very late flight. This makes for those that work, very last minute in our preparations. The Breeder was non-communicative during the late processes. Overall, working with puppy spot was a bit rough, but in the end the services they provide regarding the pup, guarantee, and friendliness were excellent. I decided to settle on half way for the rating.
Derek - Thank you for taking the time to share your feedback. First and foremost, we're happy that your puppy is healthy and thriving in his new "furever" home. Welcoming home a puppy should be full of joy and we're sorry for what sounds like a stressful experience and one that we never want a puppy parent to have. It's part of our process to confirm travel details with puppy parents 24-48 hours before a puppy is scheduled to travel for a couple of different reasons, most importantly being your puppy is seen by a licensed veterinarian a few days before traveling to be sure he is healthy for his big journey home. That said, we never want a customer to feel as if they’re not able to get updated information and we should've done a better job communicating his travel accomodations and answering any additional questions you may have had, sooner. We assure you this is far from the experience we strive to provide. Since receiving your feedback, a team member has connected with you to learn more and see how we could help. Our service didn’t end with the delivery of your pup, we will continue to be here for you and your little one throughout your puppy parent journey.
We have been very satisfied with the services of Puppy Spot....They have been supportive in each step of our puppies adoption.
Start to finish--1st Class--Superb personality from all