Puppyspot is extremely professional, and they took care of both me and my new Akita puppy every step of the way. All of the whining people down below or up above are clearly Cat People. Dogs rule! (and so does Puppyspot)
Five stars!! Lindsay was always available to speak with. LaGuardia Airport, where Jackson was travelling to, had mistakenly told her that we hadn't picked up Jackson yet, but we had. She called 3 times to make sure he was picked. The best with the whole process, from purchase to delivery. Extremely satisfied!
PuppySpot has made this a seamless process and I would highly recommend them to all future pet owners.
We received the most beautiful Bernedoodle puppy and we could not love her any more! Prior to purchasing the puppy, the representative was attentive and helpful when discussing the company, the puppies and breeders. When we inquired about a puppy, the response was almost immediate. After purchasing, the response time was considerably different but it was a different representative. Multiple emails needed to be sent when trying to confirm the puppy's flight. Communication was not terrible but it could have been a little better. The only issue I have is that the puppy tested positive for intestinal parasite. I cannot comment on how this will be handled as my vet only confirmed it yesterday.
Valerie - Thank you for trusting us to fetch your new best friend. As living, breathing beings, as unfortunate as it is, puppies sometimes get sick, which is why our service extends well beyond the delivery of a puppy and we have a dedicated health team to help resolve any issues our customers may have. As soon as you notified us that Luna tested positive for Giardia, a common and treatable puppyhood condition, a member of our dedicated health team was quick to learn more, see how we can help and has been working with you closely ever since. Our relationship began when we matched you with Luna, we will continue to act as a source of support now and throughout your puppy parent journey.
Thank you for everything, this was a very smooth process throughout and we could not be happier with the service. We would not hesitate to use Puppy Spot again. 5 Stars all the way around. Thank you so much.
puppy spot did a fantastic job Remi is perfect for us from beginning to end the process was great i would recommend puppy spot to everyone thanks so much to Lynn and my puppy manager Kris happy puppy days!!! Mary O
She is a ball of joy and love. She arrived healthy
From my first conversation with Paul, Puppy Concierge to Lisa, Puppy Manager to the follow up calls everyone was very helpful. Our new puppy is a joyful addition to our family and is everything they promised and more!
Puppy is doing well
had questions after delivery re claim of being champions. 2 days later still no return call from supervisor. be careful!
Cheryl - We care deeply about every single member of our community, whether they walk on two legs or four and we are very sorry that we have failed you. Since receiving your feedback a member of our management team has been trying to connect with you to see how we can help. You joined a community when your puppy arrived home and our team will continue to try and connect with you until all concerns have been resolved and throughout your puppy parent journey!
THE PUPPY IS FINE, HOWEVER TRYING TO CONTACT YOU WHEN I WAS IN NEED NO ONE WAS AVAILABLE. THAT POOR PUPPY HAD A 2 HOUR LAY OVER IN TEXAS AND I HAVE NO IDEA WHEN HER LEFT OHIO. I WAS VERY CONCERNED AND NO ONE ON YOUR END TO TALK TO.
Kathie - Welcoming home a new furry family member should be stress-free and we are disappointed to learn your experience was any different. We never want a customer to feel as if they’re not able to reach us and we're sorry that was the case for you at any point. A member of our team has been trying to get in touch with you to learn more and see how we can do better in the future. We look forward to speaking with you soon and we’ll continue to be here for you and your beautiful pup!
Everything is fine so far. We love him.
Had a great experience e.
I was very pleased with Puppy Spot. It took a while for her to get to me but all and all It was a pleasant experience. I have to also thank Fur Babies Ground Transport Service. They kept in touch with me through the whole time Tootsie was being brought to me. She arrived 1/2 hr. earlier than was scheduled and was clean and happy. She is a very happy dog and she has blended into the family extremely well. Thank you so much for this pleasant experience.
She's a delightful puppy! We love her so much and so happy to have her!