The overall experience with puppy spot was great! My wife and I were definitely sceptical as to if puppy spot was a scam or not, but we got our healthy Great Dane puppy! The representatives at puppy spot were always very helpful and provided me with answer to all my questions and concerns. The only issue we had was when it came to transport. Her flight was canceled last minute from the airport 45 minutes away from us to an international airport 5 hours away. The airline called when she hit Chicago and said they lost her and could not find her. Puppyspot was immediately on the issue helping to locate our puppy. She made it safely to our home, and is very happy and healthy!
Alex - We are very happy to hear that your puppy arrived safe and healthy. We are very sorry to hear about your experience with picking up your puppy from the airport. Just like human air travel, puppies' planes can be delayed, too, as was the case in your situation. We understand it can be scary for first-time fliers, whether they walk on two legs or four, and our team was quick to confirm that we not only knew exactly where your pup was but also well cared for during her travels. From our recent communications with you, we understand she is happy and blossoming in her "furever" home. Our relationship began when we matched you with your furry family member, so please let us know if there's anything more we can do to be helpful in your puppy parent journey!
We love this sweet puppy and she is very perfect in coloring, etc. The customer service was excellent. They relieved our anxiety about the flight. She got here safe and sound. She is going to be a beautiful addition to our family. Thank you. Nancy & Scott
The overall experience was pretty good and fairly smooth however I didn’t know what brand of food or how much and when to feed. I had no idea how much house training has occurred up to our purchase and the breeder said she would leave her number for questions but didn’t. We’ve figured everything out but it would have been better if we’d had that information.
Joseph - Thanks for taking the time to provide your feedback. Our team works hard to prepare our puppy parents for the arrival of their new furry family member and we are truly sorry to hear that we failed you in any way. A team member has been trying to reach to see how we could help and learn to help us improve. We look forward to speaking with you soon.
Our puppy couldn't be sweeter. Only complaint is the travel information was given rather last minute and it was difficult to get through on the phone.
Linda - Thank you for trusting us to fetch your new best friend! We are thrilled that she arrived healthy, happy and is already so loved. We appreciate your honest feedback. It's important to us, not only because we take our role seriously and want you to have the best experience possible, but also because it gives us a chance to learn and improve. It's part of our process to confirm travel details with puppy parents 24-48 hours before a puppy is scheduled to travel for a couple of different reasons, most importantly being your puppy is seen by a licensed veterinarian a few days before traveling to be sure she was healthy for her big journey home. That said, we never want a customer to feel as if they’re not able to get updated information and we're sorry that was the case for you at any point. A member of our team has been trying to get in touch with you to learn more and see how we can do better in the future. We look forward to speaking with you soon and we’ll continue to be here for you and your beautiful pup!
PuppySpot are there with you throughout the process and afterwards. Work with you to overcome any and all hurdles, Great service.
I’m so very pleased with The puppy spot. Everyone I dealt with was so nice and very helpful, I only have positive things to say about the whole experience. I would highly recommend them to everyone. I may eventually get my little Riley a playmate and I wouldn’t think twice about going through The puppy spot again!! Riley came to me health, happy and a wonderful little puppy!! What a great experience!!!!
Very Happy with our puppy, everything is perfect !!!
Puppy spot is so wonderful as they kept us in the loop at all stages. From the time we reserved Lucy (formerly Heather) to when she was supposed to arrive. We also get follow up information like leash training or other training information. Thank you Puppyspot
We adore our new Buddy Jo!! He is a beautiful dog and so glad he has found us for his new home!
We had a wonderful experience using PuppySpot. Highly recommended.
Puppy Mill bred. Pedigree is heart breaking. Heath issues. Scammed!! Not a 3000 now almost 4000 dog.
Wendy - We were shocked to receive your feedback. Our goal is to match our prospective puppy parents with their healthy and happy puppy and want to assure you that we have not, nor ever will work with a puppy mill. PuppySpot has a zero-tolerance for puppy mills or substandard breeding practices of any kind. We thoroughly screen every breeder who joins our network, so much so, that only 10% of applicants are invited to become part of the PuppySpot community. The health and well-being of our puppies is our TOP priority. We were just as surprised and concerned as you to learn that your puppy was not feeling well shortly after she arrived since her mandated pre-travel nose-to-tail exam performed by a licensed veterinarian indicated she was 100% healthy at the time. As unfortunate as it is, puppies sometimes get sick and we understand that it must be difficult for our puppy parents as well which is why our service extends well beyond the delivery of your puppy. Our health team was quick to reach out to you to learn more and see how we could help. We stand by our health guarantee and as we've mentioned in our recent conversation with you, we will happily address your pup's medical bills with proper documentation from your Vet. Unfortunately, we have yet to receive any records. PuppySpot is a community and we’ll continue to be here for you until all concerns have been resolved.
Love my puppy. Would have liked to have met the mother. Also talked more with the breeder.
Donna - Thanks for your feedback. We're happy to hear that your puppy is already so loved by her new family! We are always happy to connect our prospective puppy parents with their puppy's breeder via conference call before a puppy arrives and then more directly shortly after. We're surprised to learn you felt this was not an option. Our relationship began when we matched you with your puppy, so please don't ever hesitate to get in touch, if there's anything we can do to be helpful.
I adopted Heidi from Puppy Spot and they were good to their word with everything and helped me get her situated. She is THE sweetest most amiable Bernese Mountain Puppy and had all her shots and vet visits. She was well cared for and I couldn't be happier with their help and quickness at bringing me my perfect puppy.
Best experience ever!
Made our experience very easy and enjoyable, he was very prompt in responding to our questions, and walked us through the whole process! Would request him again! Thanks Jeff
We are happy with Puppy spot and our new puppy
We had no problems