Our dog showed up completely covered in urine and with mats in his hair. We immediately had to take him to the groomer and they had to cut some of his hair out because of the mats. When I called to let them know how he showed up, I never received any follow up communication. We spent $2400 on this dog to have him show up like that is completely unacceptable and of course no follow up so we could at least get a refund for his condition. I will never use this service again. I’m sure other people have had great experience but ours was extremely poor.
Ray - We care deeply about every single member of our community, whether they walk on two legs or four and we were very concerned to hear how you pup arrived. As soon as we received your feedback a member of our team was quick to reach out to learn more and most importantly, see how we can help. We always stand behind our health guarantee, which is why we covered the costs associated with treating your puppy. We're happy to hear that your pup is doing well and thriving in his new home! Our service extends well beyond the delivery of your new pup and we're committed to here for you both throughout your puppy parent journey!
My overall experience is mediocre. The follow through with your company wasn’t the best. I found myself always coming to u guys to get the answers needed for our pick up. For the cost, I expected more.
Tiffany - Welcoming home a furry family member should be full of joy and we're disappointed that you have negative feelings about your experience. We can't improve without candid feedback like yours. We never want a puppy parent to feel as if they are unable to reach us or receive updated information in a timely fashion and we apologize if that was the case for you at any point of your experience. Our relationship began when we matched you with your puppy and despite your frustrating experience, our team will continue to be here as you need us.
Best money ever spent
I was happy with the service . One recommendation for Puppy spot is not to say that puppy manager will contact you within 48 hours as it may take longer. In my case I think it approximately was 72 hours . i was ok with that but some people may be panicking so better to provide longer timelines. I am very happy with the Puppy He arrived as expected and very exited and curious about his new environment.
I got a Basset Hound puppy who is the cutest. PuppySpot was easy to deal with, handled all arrangements, and answered all questions. My only negative comment is on the breeder - gave the puppy vacs way to early - only 3 weeks (according to the vet.), and the puppy arrived with a parasite he needs meds to clear. He is on them for 10 days. And I hope he will be okay. All else with him is great. He loves to play. Eat. Lol. And he is the cutest puppy ever!!! In only 5 days, Skipper has added so much to this household. We love him tons!
Suzanne - We were just as shocked and concerned as you to learn that your puppy was not feeling well shortly after he arrived since his mandated pre-travel nose-to-tail exam performed by a licensed veterinarian indicated he was 100% healthy at the time. As unfortunate as it is, puppies sometimes get sick and we understand that it must be difficult for our puppy parents as well which is why our service extends well beyond the delivery of your puppy and we have a dedicated Health Team to resolve any issues our puppy parents may have. Our team was quick to reach out to learn more about your situation and see how we could help. Regarding your pup's vaccines, Similar to human doctors, veterinarians and individual breeders can work on different schedules for vaccinations, this does not indicate substandard or unethical breeding, but rather a difference in philosophy regarding maternal antibody protection. We want to assure that your pup received his vaccinations at the appropriate age and with his health and well-being as a priority. You are not on your own, our team will continue to be here until you are comfortable with your experience and throughout your puppy parent journey.
My puppy arrived healthy and happy. Communication was spotty at first, but ended well. The only change I'd like to see is an option to pick up from the breeder directly. My puppy spent 11 hours on a plane which is entirely too long for such a small dog (2.5 lbs) to be flying alone. I would have been happy to fly to him and drive him home.
Valerie -Thank you for trusting us to fetch your new best friend! While we are thrilled you had a great experience with our team we want to assure you that your puppy was well cared for during his journey home to you. Although he had a long travel day, he did not spend 11 hours in flight. There are several factors to consider while booking animal air travel, including the fact that not all planes are equipped to transport animals safely. Though it may not be the most direct route for your puppy to travel home to you, we assure you it was a decision made with careful consideration and your puppy’s best interest in mind. Logistics aside, we're excited that your puppy arrived happy and healthy and we will continue to be here for you throughout your puppy parent journey.
The original concierge was friendly and helpful but my “rep” was awful. Messed up the travel dates and we had to drive 200 miles to pick up our dog 2 days later than we planned. Couldn’t get a hold of anybody, calls, texts, emails.. Nobody responds on the weekend or after 5:00
Ryan - Bringing a new puppy home should be a joy, not a headache, and we're sorry for the confusion surrounding your puppy's arrival. We understand it’s a huge privilege to be a part of helping you select your new family member and we could have done a better job communicating and coordinating your pups travel with you. A member of our team has been trying to get in touch with you to learn more and see how we can do better in the future. We look forward to speaking with you soon and we’ll continue to be here for you and your beautiful pup!
I am thrilled to have Champ as my new child bonded instantly and we are growing our love everyday He is so loving and smart I was disappointed the date given to me initially did not happen as it resulted in my change of my schedule for a breeder who should had the customer first and Champ too I was disappointed at times how the manager responded esp to a customer who spent thousands and then told you can read policy for refund vs help me Jaime who helped me initially with finance and more is outstanding and should be recognized For anyone reading review st the end of the day Champ is worth all of that and more I lost my Maltese of 14 years in february and I am happy and moving on now
John - Thank you for trusting us to fetch your new best friend! We understand how hard it is to lose a furry family member and we are truly sorry for your loss. We're thrilled to hear that Champ is able to bring some joy into your heart. Regarding your pup's travel, please know that our travel team works very hard to coordinate with your breeder to accommodate your preferred arrival date for your pup, it can sometimes be tricky. We're sorry for the short notice and inconvenience it may have caused. Logistics aside, we're excited that your puppy arrived happy and healthy and we will continue to be here for you throughout your puppy parent journey.
Throughout my entire experience with Puppyspot was excellent. Everyone was always available to provide information and answer questions. All were very nice and welcoming. My experience was a very positive one. Thank you for your quality service.
Waynesha was horrible. Never returned calls had no information. William was wonderful!
Carroll - Thank you for trusting us to fetch your new best friend, Rita! Although we're happy to hear that you had a great experience with our dedicated team member, Will, we're still very sorry to hear that we failed to meet your needs early on. We never want a puppy parent to feel as if they are unable to reach us and we should've done better. We take your feedback very seriously which is why a member of our team was quick to reach out to you and learn more. From our recent communication with you, we are thrilled to hear that your pup is doing great and is thriving in her new forever home. Our relationship just began, we will continue to be here for you whenever you need us throughout your puppy parent journey!
Great puppy, great customer service All questions and concerns quickly answered
looking back at the process, I will give a 5 star rating but please going forward know your audience. Someone who has never completed this process with you before needs to understand the actual process. If communication typically doesn't happen till very close to actual travel time for puppies, please share that upfront. My excitement turned anxiety quickly when there was no communication, but then the flood gates opened. Please share a timeline with customer's so they can better trust your process. Regarding our puppies, we are over the moon! I will absolutely share puppyspot with friends looking for future puppies, i just ask that you over communicate with new clients. Thank you!!
Mary - Thank you for taking the time to share your feedback. We rely on valuable feedback from customers like you to continue to provide our community with the joyful, trusted experience they deserve. We work hard to make sure our puppy parents feel confident about their decision in finding a furry family member with us and we apologize if that was not the case for you at any point of your experience. Our service did not end with the delivery of your pup, we will continue to be here for you both every step of the way!
We used puppyspot to find our newest fur baby. She is a doll and this was great organization to help us!
Excellent customer service