We have owned various Pomeranians for well over 30 years so are no strangers them. When our last Pomeranian died we looked for some time to find the one we wanted and finally found her on PuppySpot. To make a long story shorter I will skip the details and get to the issue. When our dog was received, it was not the Pomeranian pictured on the PuppySpot website. The dog on the website had a very full coat, vertical ears and relatively short legs. Our dog has very little hair, ears that slant out and the longest legs I have ever seen on a Pomeranian. I notified PuppySpot of this problem on a Thursday afternoon and receive a reply to the problem late the following Tuesday. I was told if the micro chip was number such and such it was the correct dog. I immediately called and asked what the micro chip had to do with a bogus picture on their website. They insisted if the micro chip was the same as the dog shipped it was proof it was the dog pictured. After a few minutes they realized I wasn't buying that they changed their story and said they had reviewed the comparison photos I sent them and concluded the pictures were of the same dog (even though they obviously weren't). I had showed the pictures to about a dozen friends and none thought they were the same dog. One commented if it were the same dog, they must have shaved her legs. I had originally asked for some sort of refund for the deception involved with the pictures PuppySpot used to represent the dog on their website. But they wouldn't discuss it further. Case dismissed. We already love the dog and had no desire to return her (hoping she will eventually grow some hair).
Richard - We are truly surprised to learn you feel like you received the wrong puppy. We take pride in the honest, responsible and trusted approach we use to help puppy parents meet their new furry best friend. All pictures uploaded onto our website are original photos from our trusted breeders. Although we are confident that your new pup is indeed the one pictured, it is important to us that you too, are positive that you received the exact puppy you requested. A member of our team will be in contact with you today to learn more and most importantly clear up any confusion. We look forward to speaking with you soon. Our service extends well beyond the delivery of your new pup and we're committed to being here for you until your concerns have been resolved and throughout your puppy parent journey!
Expensive, but great!! Every time I have questions, or concerns I messaged on PuppySpot app, and somebody always responded to me no matter what my question was. I thought the price was super high at first, but you get what you paid for. I’m really happy with my puppy, and she came in great condition! My puppy is really brightening up my life. She is just like my own kid!!! I’m thankful to have my beautiful puppy!!! Thank you, PuppySpot!
My first experience with PuppySpot and everything throughout the process was great. We could not be happier with our new puppy.
I am very happy with the service. Thank you
We received our puppy Scarlett and she was just fine. It was easy to pick her up near our airport and all of her papers were included on the crate. We did have to wait a few weeks longer for her as one of the other puppy Breeds had a sick puppy. That worked out good for us and she is happy and healthy. PuppySpot kept us informed during this time and we are so Happy to have a active healthy puppy. I would recommend PuppySpot to All.
I love my Callie & I'm so glad she's part of my family. This wouldn't happen without puppyspot. Thank you.
We love our puppy. We couldn't be any happier.
I will be honest this wasn’t without some big hiccups. There was a breakdown in communication between Puppy Spot and the breeder but Goran from Puppy Spot saved the day! I truly feel like he took over my file and saw it through ever step of the way until our puppy arrived.
Jaime - We truly appreciate you for trusting us to fetch your new best friend and we are glad that you had a positive experience with our team. More importantly, we are happy to know that your puppy arrived happy and healthy, as that is our top priority. Our relationship began when we matched you with your puppy, so please do not hesitate to reach out if there’s anything that you need in your puppy parent journey.
Our entire experience was great with puppy spot. From our first contact with the puppy manager until our puppy came home.
I was extremely impressed with the the service, advice and care I received when I was seeking a new puppy. Everyone was very professional, polite and knowledgeable. I enjoyed my experience tremendously
Maxie the mini-schnauzer is a joy to us... including his not-quite-3-months ‘old’ syringe-like teeth (the shedding of which, and the replacement with ‘adult’ teeth we eagerly await. I gave puppy needle teeth punctures on the back of both hands, my right forearm and right foot insteps. Sigh. Puppy needle teeth
Beautiful pup! Obviously well bred & cared for! You delivered on all your promises! We're very happy & would always recommend your business & kennels!
We picked up our puppy at the cargo dock and it was perfect timing. She had just arrived so she was not sitting there very long after a long flight. She is exactly what I expected and looking forward to a life in Florida
Organized and professional experience... highly recommend!
We highly recommend PuppySpot. We were very happy with the quality of service every step of the way. We love our newest family member!
We picked our pup out got everything done for us flew our pup out to us in Seattle and it was earlier than expected Thank you
I am VERY UPSET bringing a 5 month old puppy that will not wear a collar and leash, she has NEVER been on grass and potty's on concrete and my tile floors. Uncontrollable and has caused me PERMENANT CLAW INJURIES. Luckily I am an experienced with training puppies and adult dogs....a 5 mos. old would have already learned to walk with a collar and leash, potty OUTSIDE. She came INFESTED WITH FLEAS, foot pads injured from a concrete life. I have contacted the BBB, as I see MANY HAVE. She is a beautiful dog, vet has some future concerns. I will train her and take care of her. Your fees are WAY TOO HIGH...My stupidity. Christa in sales was good and nice as a sales rep.
Carol - We're sorry for what sounds like a frustrating experience and one that varies greatly from that which we strive to provide our community. We were shocked to learn how your puppy arrived, as her mandated pre-travel nose-to-tail health examination performed by a licensed veterinarian did not indicate any of the issues your vet found shortly after she arrived home. Since receiving your feedback a member of our team has been in touch with you and working closely with you since. We're confident that with ongoing training and patience, she will blossom in her new surroundings. As we mentioned in our conversation with you shortly after receiving your review, our team is here for you any time you need us, whether it's training tips or any further assistance that you may ever need.
They spent a lot of time on the phone with me so I could find the perfect puppy. They explained all the details to me and kept me up to date on everything that was going on. I messaged them several times and they responded in a timely manor. After I received my adorable, healthy puppy, who I named Wally, the breeder go a hold of me and answered questions and we exchanged pictures of Wally and Wally's mom and dad. Would definately use them again.