My second puppy with PuppySpot and unfortunately it wasn’t a good experience this time. The app was never updated in any kind of prompt fashion and the manager assigned to me would never respond. I also had to drive 4.5 hours to pick up the puppy and it was a no show. The customer service was bad and when I spoke to a manager, all she did was try and guilt me into accepting the circumstances and never saw my side of the process. PuppySpot gets a D+ on this one and I’m being kind. Won’t be utilizing them again. Was even supposed to get a gas money reimbursement but it’s been over a week and nothing. Typical!
Andres - Thanks for trusting us twice to find your new furry best friends! We’re very sorry to hear that your second experience with us did not meet your expectations. We never want a puppy parent to feel as if they are unable to get updated information and we apologize if that was the case for you at any point. We understand your time is valuable and how disappointing it must have been to adjust your schedule. To make up for the inconvenience caused, we were able to negotiate with your breeder to offer a reasonable amount of compensation. Logistics aside, we're excited that your puppy arrived happy and healthy and we will continue to be here for you throughout your puppy parent journey.
I can't say enough good things about puppy spot. After I selected my puppy online they were so helpful in preparing for his arrival to his new home. I received constant updates on his status. The information on his shipping made me feel comfortable that he would be in good hands and arrive safely. After a long day of traveling, he arrived ready to eat & play. Thank you for a great dog!
My husband and I are very greatful for the dedication & professionalism of your company. You are rated number one “1” in our books. We always had multiple dogs because we love dogs. We called you guys and you came through with whatever you said as well as you answered all our questions and doubts that people had warned us about as to dealing with an internet company. From the minute we spoke to you guys, we knew and felt the dedication and the knowledge you all showed. We are very impressed with the quality of your breeders and we will recommend your company to all our friends and relatives! I am sure, you will hear from us again in the next year or so. By then I am sure we will be ready for dog # 5. Thank you PuppySpot for all your help, and mostly for bringing Miss Bella into our lives. She is amazing, very smart, and her outgoing behavior is unbelievable. She is having a ball playing with her siblings... seems as though she has been with us forever.
Overall from start to finish was an excellent experience. My interaction with Savannah Torres initiated the entire process. She always kept in contact throughout the initial process and was able to answer all questions. The process then was handed over to Stevea puppyspot puppy manager who handled the travel arrangements and filled me in on what to expect and have readily available once my puppy arrived. Finally once the puppy was home my process was handed over to a third party who walked me through the AKC registration process. Overall this made the entire process easy and an excellent experience.
Our puppy passed away after 14 years and we were grief stricken. We sought out breeders to find a new one and that didn't work. I could have taken months to get one. So we went online and came across Puppy Spot. Within four to five days we had a new puppy shipped to us from half way across the country and she is such a joy. Puppy Spot was very professional in all aspects of the sales and shipment process. Very thorough and provided excellent information for long term care. There is an old saying "you get what you pay for" and in this case it is very true. We are extremely pleased.
I was very happy with all the help from the Puppy Spot team, we had a good rapport with all the personal at the Hollywood location.
Puppy spot gave me a great dog and fulfilled all my expectations- including a few extra surprises. I highly recommend them.
I met my wonderful great dane puppy from this website! It was an easy experience and it went smoothly. The one thing I found was that sometimes the messaging through the app wasnt as speedy as I would have liked. But they did eventually answer and everything was sorted. Once I got my darling, Strider home we saw that he had a couple of small health issues and puppyspot is reimbursing me for the treatment! It is a great place to meet your little one and they clearly care about the dogs they place in homes!
Molly - Thank you for your candid feedback, without it we can not improve and better serve our puppy parents. We were concerned to learn that your puppy wasn't feeling well shortly after his arrival. Unfortunately, puppies sometimes get sick and we understand how scary that can be for our puppy parents, which is why are proud to have a dedicated health team to resolve and ease any concerns our puppy parents may have. We offered to cover all of the associated vet bills on treating your puppy and our team is now working closely with you to address your vet bills with proper documentation. We will continue to be at your side throughout your puppy parent journey, so please do not hesitate to let us know if you need anything.
After spending months trying to find a specific Golden Doodle puppy with no luck, and long waiting lists...it was Puppy Spot to the rescue. We found a selection of over 10 to choose from, and found our little bundle of happiness in less than 30 minutes. From the original "live" conversation with a puppy specialist, to our assign puppy concierge (Maria), it was a positive experience overall. A special recommendation to the breeder we used from a little town outside of Fort Wayne In. Highly impressed with them, and still communicate and send pictures back and forth. The breeder is superior, and we have friends and family wanting to get information on Puppy Spot and the breeder. You will read some reviews complaining of communication after the sale. I can tell you to move ahead with your puppy purchase with no worries. A++ all the way!
Puppy Spot was very helpful and patient with us in helping us choose our puppy.They kept us informed throughout the whole process until our puppy arrived, we cannot thank them enough for all they're help. Our puppy arrived healthy and happy and we couldn't be happier.Thank you, the Bettencourts
I am very content & happy with my Bernadoodle puppy NOW that he finally ARRIVED. I found the process extremely uncomfortable for me to purchase a puppy online with a minimum of conversation with Puppy Spot during the extended process of awaiting & acquiring a safe airline shipping date. I was told the animal cargo area was climate controlled and pressurized for their safety. Why 2 scheduled shipping dates July 11, 2019 and July 15th, 2019 were canceled is NOT CLEAR YET! July 30, 2019 Reno, Nv arrival location was 94 degrees was when RUFUS finally arrived. I'm extremely glad he's here healthy & Ok but I do require an explanation. I also arranged for 2 confirmed conference calls during this wait due to the postponement of his shipping dates, with his breeder & Puppy Spot coordinator Michelle Hadley that did not happen!!! Why?
Kathleen - We strive to provide our community with a positive experience and we are disappointed to learn that may not have been the case with you. We understand your frustration from your puppy's travel delay but, just as with humans, puppies’ flights can be delayed for a variety of different reasons, like weather conditions, as was the case with your puppy. Although we want our puppies to get to their "furever" homes as quickly as possible, we always have their best interest and well-being in mind to ensure a safe and healthy delivery of your puppy. Your feedback is very important to us and a member of our dedicated team will be in touch with you shortly to learn more about your experience and where we may have failed to meet your expectations. We look forward to speaking with you soon.
Your communication does not filter through your entire organization. At every step except selecting the puppy there was a problem. Right now I have sent in my examination from our vet and you keep requesting me to send it in. I have not received my owners certificate as of today. There was no communication with the breeder on any history of the puppy. When you call the puppy spot number, you cannot speak with a person. It’s all done by text. You need more direct communication.
Jan - Thanks for your candid feedback, without it we wouldn’t be able to improve and do our very best for our puppies and puppy parents. Your feedback is important to us and a member of our team has been trying to connect with you to learn more and see how we can help. We hope to speak with you very soon.
Although my initial experience with Christian by far exceeded my hopes, my puppy manager Ahriel was completely ineffective. She responded to requests inappropriately. For example I asked for updated pictures of the puppy. She sent me the same photos of the parents I had seen already. Also, Christian had phoned to tell me that if we knew what we were naming the puppy, the breeder would start calling him that. He noted the account. Ahriel never bothered to read the notations and continued calling the puppy by his marketing name. When I asked her ab it after her follow up call she said oh yes there it is. She was not only unhelpful but also had an air of disinterest about her. Where Christian clearly cared about placing puppies in loving homes and is obviously a dog lover himself, Speaking with Ahriel felt more like speaking with customer service at my car insurance agency. My puppy’s breeder, Cathy, is amazing. Beau arrived timid, but clean and with evidence of training. I was pleasantly surprised to find him 100% housetrained, and I live in a second floor apartment! He is everything she described and is learning new things everyday! I know he is an excellent addition to my little family! He is gaining confidence everyday and his true colors are surfacing. He is such a fun and sweet little guy! Please review Ahriel’s work. Everything else was outstanding. Having the most contact with her, though, impacted what would have been a five star rating. Thank. You for my sweet Beau. He is a love!
Karen - We appreciate your feedback. We are truly disappointed to learn that you had such a negative experience with one of our PuppySpot employees. We assure you that all PuppySpot employees are passionate dog-committed dog-lovers and never saw PuppySpot puppies as “products”. It is with great confidence that your experience did not reflect the core values of our employees and our mission to place healthy puppies into happy homes. That said, we want to make sure that you and our other prospective puppy parents could be happy too and receive the tailored customer service that we strive to provide. As soon as we received your feedback, we reviewed our records and required all related team members to attend mandatory re-training in an effort to understand where we may have failed to meet your expectations so as to better serve our community. Despite your frustrations to date, we will continue to be here for whenever you need us.
My experience with PuppySpot was an amazing and easy process. My Goldendoodle is such a beautiful, happy & healthy puppy. Thank you PuppySpot
From the first call to Puppyspot regarding my new puppy Laney (now named Ryder) it was top notch first class. They were so nice on that first call, and even waited for me the next morning to make a very important decision since my husband was not in town. I needed to talk to him first. Jordan was amazing. He knew how much I wanted Ryder so he allowed me to call back in the morning and take care of the payment in full at that time once I confirmed it was a go with my husband. From then on it was awesome!! The app was magical. I could look at her everyday and get updates on her as well as the travel plans. One little thing I wish they did was to add more photos or videos during those two weeks I waited. Other than that it was a Great experience. She arrived and was in beautiful condition, and so happy!! She is an amazing puppy, and I can tell she was very well taken care of. Thank you PuppySpot! We absolutely love our new family member. Kathleen Gwaltney Mckeen