My overall experience with Puppy Spot was great. The first contact I had with the puppy specialist was very helpful and he laid out the entire process. Once we had purchased the puppy working out details on travel was a bit complicated as well as a few follow up questions we had with our puppy. It was a bit difficult to get in touch with the travel department and accounting department. They were not responsive to e-mail and I had to call multiple times to get a response. Overall, we would use Puppy Spot again and are very thankful for their help in getting us the most amazing puppy ever!
Peter - Thanks very much for taking the time to share your feedback. We rely on valuable feedback from customers like you to continue to provide our community with a positive experience. We're thrilled to learn your puppy is thriving in his new home and look forward to continuing our relationship throughout your puppy parent journey!
Things went very smoothly and puppy spot was great keeping us informed as to how the process worked and how are new little family member was doing. Highly recommend puppy spot.
Ron -†Thanks very much for the feedback. Your experience is what we strive for and your willingness to recommend us to others means a lot. Our relationship has only just begun, so please keep us posted on how everything is going and let us know if there's anything you need.†
Overall, I am very happy with my Shiba Inu puppy. She is adorable and everything I have been looking for. She did come with a small hernia which could have been from the long travel across the country and is something we have to keep an eye on. I would have given 5 stars but the customer service could have been better. I asked for a copy of her vet check be emailed to me, plus to find out what kind of food she was on so I could purchase more to make the food transition easier for the pup. There were multiple emails and phone calls made but never a response to my questions. One call to puppyspot confirmed they had the vet check & said they would email it to me but I never received it. I received a Ziploc bag of dog food with the pup but no indication of what kind of food it was. Vets and others could not identify it either. Despite their lack of customer service, I love this little girl and beyond pleased to have her in our family.
Angela - Our top priority and mission is to place healthy puppies into happy homes and we're glad that's just how your puppy arrived: healthy and happy. That said, we want to make sure you're happy, too, and we're disappointed to learn your experience with our team did not meet your expectations or our our own standards for that matter. A member of our dedicated Customer Advocate team has been in touch with you to learn more and see how we can do better in the future. Our relationship began, it did not end, when we placed one of our puppies in your home, so please don't hesitate to reach out if there's anything you ever need.
To improve service, have the dog arrive healthy. Not with Giardia. And give the client the correct flight information to pick up the puppy , so they don't waste a day going to the airport to find out it arrives the following day.
Brett - We were truly just as surprised as you were to learn your puppy was diagnosed with Giardia, a common and treatable puppyhood parasite, as his mandated pre-travel nose-to-tail health examination administered by a licensed veterinarian did not notate any related issues. We were equally surprised to learn your puppy's flight was delayed, as we were not notified by the airlines or your puppy's breeder of any such changes or we would have been quick to reach out and let you know. We're very sorry you had to wait only to find out your puppy would be arriving the following morning due to delays and understand that must have been very frustrating.Several of our dedicated team members have been diligently working with you to understand your concerns and see how we can help, but unfortunately we've been unable to get in touch with you recently. Our team is committed to being here as a source of support and guidance as you navigate your puppy parent journey and we look forward to speaking with you soon.
Everything is great! Love our little princess! It all went so smoothly too!
Jan - We're thrilled to hear your newest furry family member is doing well in her new home and the bonding has already begun. Our team will continue to be here as as you need us, so please let us know if there's anything you ever need.†
From Picking out our puppy to her being delivered at the air port, everything was great. All questions were answered in a timely fashion. Would recommend to friends and family
Very clear clean online process. No puppy mill is a big plus and hopefully all the follow through is done as stated. Initially the human interaction was great until the commitment and payment. I had questions a few days afterwards and of several emails not one was returned which was disconcerting. Happily the puppy is wonderful and settling in very well.
Elizabeth - Thanks very much for your feedback and for trusting us to help you find a furry family member from a screened and vetted responsible breeder. While we're thrilled to know you puppy is thriving in her new home, we were troubled to learn you felt as though some of your emails went unreturned, as our extensive records show prompt and continued communication throughout your experience with our team. A member of our dedicated team has been trying to get in touch with you to learn more and see where the disconnect lies. You joined a community when you found your puppy through PuppySpot, so please continue to keep us posted on how everything is going and let us know if there's anything you ever need.†
Easy process with purchasing, good instructions for pick-up, and very responsive and caring customer advocates. Aneel was very helpful with the selection and purchase. This was the second puppy Aneel assisted me with, and both experiences were top-notch. The puppy was very ill when he arrived, and required hospitalization, and Jackilynn *Personal information removed by Feefo* assisted me with the reimbursement process for the costly medical expenses.She did a great job and I truly appreciate the focus on our family and our new puppy, Meatball.
Sara - Thanks very much for your feedback. As living, breathing beings, as unfortunate as it is, puppies sometimes get sick. And, that is why our service extends well beyond the delivery of a puppy and we have a dedicated health team to help resolve any issues our customers may have. We're glad Jackilynn has been so helpful and more importantly, that Meatball is feeling better and thriving in his new home. As you've experienced, we're much more than a service or website, we're a community, so please continue to keep us posted on how everything is going and never hesitate to reach out if there's anything we can do to be helpful.
everyone I spoke with was very friendly & on point
Got a wonderful golden puppy. Great communication and easy to get ahold of people with questions. A bit of confusion at the airport and with the type of food for the puppy, but overall a good experience so far.
Thank you PuppySpot! We found our new family member!! He?s so cute, strong and healthy puppy. We?re very happy with our experience with PuppySpot, all staffs are very friendly and helpful!!
Awesome customer service. Friendly staff. The whole transaction has happened on time, as advertised. It?s great getting what you pay for. And needless to say, Chester is a beautiful puppy who is fitting into our family.
The service was fantastic
Kyle - Thanks so much for the beautiful picture of your newest furry family member and for the positive feedback, we really appreciate it! Our relationship has only just begun, so please continue to keep us posted on how everything is going and let us know if there's anything you need.†
They were very helpful answering questions and keeping me informed. This is the first time i've gotten a puppy this healthy and happy.
Heidi - We really appreciate your feedback, especially since our number one priority is to place healthy puppies into happy homes. Our team will continue to be here as you need us, so please let us know if there's anything more we can do to be helpful.†
We were happy with the all of the preliminary communication.. Phone calls, emails ect. Very thorough and professional... friendly.. That is were the positive feedback ends. There was absolutely no communication about the initial change of the flight information. We went to the airport to meet our new puppy who was not there. This continued to occur 3 more times. Initially Joy was supposed to arrive on a friday night here in Portland Me. She was not on the flight but placed on a later flight which was arrive the following saturday. we were told to confirm that she was on the flight before we went to the airport. When we contacted United we were told that the ground supervisor refused to load her and that she would be on a later flight on the same day. When we confirmed that this flight (the 3rd flight) had departed we were told "good news.. your dog is on the plane" Once again we went to the airport, even checked in at the ticket desk and confirmed that she was on the flight, and once again no puppy. We were then told she will be on a later flight that day. We waited at the airport for hours... Finally after many delays our puppy arrived. We were told that our puppy had not been loaded due to weight limitations due to icy flight conditions. Finally what I would like to say.. we are not unreasonable people. We understood and were told ahead of time that puppyspot would not be able to track the puppy if there were any flight delays. We also understood that the entire east coast was experiencing a very bad storm. With this being said who's responsibility was it to contact us and tell us that our puppy's original flight was changed? Also, Our puppy was not delayed because the flight was delayed or cancelled due to the weather each time.. but because someone chose to not load a live animal (total 17lbs with the crate) because someone luggage was more important. We were told by a United employee that she was bumped due to weight?!!! My husband and I found the entire experience with United Airlines completely disgusting!! Melissa **personal information removed by Feefo**
Melissa - We were shocked to learn about your frustrating experience with United, as it's completely out of character and varies greatly from the experience the majority of our community members report having. We always recommend our customers track their puppy's arrival using the provided flight and waybill information, as we did with you. That said, these instructions only work if the airline provides accurate updates, which it sound like was not the case in your situation. A member of our dedicated travel team was quick to reach out to learn more and see how we could help and will be working directly with United to resolve your concerns and ensure this doesn't happen again. Our relationship began when we matched you with your puppy and our team will continue to be here for you as you need us.
They couldn't have been any better, they make sure your puppy gets the Best care even after you take him home, they make sure he is chipped has a vet check Him out and get the best dog food make sure he is registered and followed up to make sure he's doing good??My Nicky wasn't so they took care of that with no hassle. Great Company if you ask me. And we love Nicky!!!! Thank you for all who helped ?.....
Betty - Thanks so much for your kind words about your experience with our team. We're happy to hear Nicky is thriving in his new home and we look forward to continuing our relationship throughout your puppy parent journey.†
follow up on all questions & requests
Robert - Thanks for your feedback and welcome to the PuppySpot family!
Service was great. Quick responses to questions very friendly
William - Thanks very much for the feedback and adorable pictures of your newest furry family member! Your experience is what we strive for, and please remember that our relationship with you began, it did not end, when you found your puppy on PuppySpot. So, you should never hesitate to reach out to us if there is ever anything we can do to help you in your puppy journey.
Their health gurantee is a joke. My puppy was riddled with parasites and other health concerns.
Every one at Puppy Spot was very easy to deal with. Everyone was very nice. However I was not please with the breeder of my puppy, Jake was 8 months old and was not crate trained nor potty trained. My ship time was changed 3 times and she had notified puppy spot. First she was having surgery and #2 then puppy spot was not aware of the fact that she only shipped on Fridays, #3 I get to the airport at his arrival time and he could not be found, I looked for him in tears thinking he had not been put on connecting flight and he was scared and lost. Finally called the number of the shipper and was told that breeder had changed the airline and time for him to come in and did not let puppy spot know this. The shipper gave me the information and finally at 10 pm that night I picked him up. If I found another puppy I would ask who the breeder was and if it was her I would not buy. My rating was for Puppy Spot not the breeder/ breeder would be a zero
JoAnn - First and foremost, we want to apologize for any confusion surrounding the arrival of your puppy. We strive to provide a positive, stress-free experience for prospective puppy parents and we're disappointed to learn that may not have been the case at any point in your experience with us. Your puppy's breeder underwent an procedure and has been undergoing treatment for a serious health concern, which contributed to the miscommunication surrounding your puppy's arrival. A member of our dedicated team has been in touch with you to learn more and see how we can help and do better in the future. Our relationship has only just begun, so please keep us posted on how everything is going and let us know if there's anything you ever need in your puppy parent journey.