The quality of your pets is great but the quality of your service this time was terrible. I received very few answers from your app, it was a waste of time. My dog was not shipped on the date planned but you never told me she had been returned to the breeder. I had to keep calling the manager assigned to me but HE WAS OUT OF THE OFFICE AND NO ONE TOOK HIS CALLS OR EMAILS. I did finally reach a representative who was fantastic and confirmed all the travel and helped me. Nathanael should never be assigned as puppy manager.
Caroline - Thank you for taking the time to share your feedback. Bringing home a new puppy home should be a joy, not a headache and we are truly sorry for your frustrating experience., We understand it’s a huge privilege to be a part of helping you select your new family member and we should have done better. Your feedback is important to us, not only because we take our role seriously and want you to have the best experience possible, but also because it gives us a chance to learn and improve. You joined a community when we matched you with your pup, so please don't ever hesitate to reach out if there's anything you need in your puppy parent journey!
Everything has gone great and we are very happy with our new puppy she is just wonderful thanks for all your help with everything
While we are happy with our puppy, the process to getting him was not easy. Our Puppyspot consultant changed multiple times. We had a date to receive the puppy, but we did not get a specific pick up time until the day before. Our only option was a weekday, so I had to totally clear my workday, make arrangements for my children, etc., since I had no idea what time I was going to have to pick him up until the afternoon before. Definitely a poor process. Then we had a time to pick him up, but he missed his flight connection. That would have been fine except that nobody called to tell me. I didn't know until after I drove an hour to pick him up from the airport that he would not be coming in until 8 hours later. So I had to drive the hour back home and then come back again. They knew that he missed his flight almost three hours before I found out. Terrible service that no one called to tell me. Our puppy seems to be a good guy, but the Puppyspot process was awful.
Christina - Thanks very much for your feedback and we're thrilled that your puppy is doing so well. However, we want to apologize that your expectations for your puppy's travel arrangements were not properly set. It is our standard protocol to confirm travel accommodations 24-48 hours before a puppy is scheduled to travel to his or her new home. We do this to give your breeder enough time to complete our mandatory pre-flight health check performed by a licensed veterinarian and obtain a Health Certificate required by both PuppySpot and the airlines to ensure your puppy is as healthy as possible before traveling home. That said, we never want our puppy parents to feel they aren't receiving updated information, and we should've done better communicating your pup's travel delays with you. A member of our team has tried to connect with you to better understand where we failed to meet your needs and see how we can improve. Your relationship with us began when we matched you with your puppy and we remain committed to nurturing our relationship throughout your puppy parent journey.
I would like a health summary on the vaccines for the veterinarian in case I get asked about it ; a text would be nice
Julio - Thank you for trusting us to fetch your new best friend! We apologize that your pups health report was detached from her carrier before arriving home to you. We understand how important it is to have your new pup's vaccination history, which is why we quickly resent it as soon as we received your feedback. Our relationship with you has just begun and our team will continue to be here for you for anything that you’ll ever need throughout your puppy parent journey.
Puppy Spot truly helped me through the process of getting ready for my new baby Cocker Spaniel, Lily. They were in constant touch all the way; advising me of what to expect and what to do for my new arrival. They were always ready to answer my numerous calls with questions. I highly recommend Puppy Spot to any family looking for a new member of their family.
I was not kept up to date on my puppy by my puppy manager I waited over 14 hours for a response on the Puppyspot app I was not informed by my puppy manager that her flight arrival time had changed. Thank God the Breeder kept me informed
Jimmy - Welcoming home a new furry family member should be stress-free and we are disappointed to learn your experience was any different. We're so sorry for the inconvenience the change in your puppy’s travel arrangement had caused and we should've communicated her travel change sooner. Your feedback is very important to us, which is why a member of our team quickly connected with you to learn more and see how we can improve. You joined a community when we matched you with your pup, so please don't ever hesitate to reach out if there's anything you need in your puppy parent journey!
Ever one I was contacted by was wonderful! Every step of the process from the interview to the arrangement of travel from the breeder to the flight home was professional and pleasant. It was such a joy to work with PuppySpot after being rudely turned down in my attempts to adopt a shelter dog.
What a great, and well organized experience this was. We are grateful for our new addition!
Unfortunately our experience getting Nelson was not so great. While we are so thankful and love him so much. This review is to assist your company to improve its operations. Communications between Puppy manager or whom ever is in charge of flight transportation. While they do not ship puppies during extreme temperatures the breeder nor us the buyers where never contacted of this change. I followed the flight all the way from Kansas City , Mo to Sacramento, Ca. only to find out that Nelson was not to arrive at 2:30 but 8:30 pm!! The breeder had to make 4 trips of 1 hour and 45 mins. Once he got to airport to find out of the change. That’s a lot of gas money. My husband & I booked a hotel room for the night because Nelson at only 10 weeks old spent 4 hours in kennel in truck transportation and 12 hours between being shipped to Chicago to Sacramento I was so afraid for him and not happy at all that he had to go through this. No one contacted either party which caused stress for all involved. It’s our 4 th day at home and Nelson is adjusting well and very smart. He Loves his new home and mom & dad and is doing 80% with the potty training. Eating well and getting used to a schedule of playtime, eating & training & bedtime along with still teething. I do not work so I have time to be with him when dad is at work. Two other areas that need work with PuppySpot.com. The website apps and more puppy managers because they do not get back to you even In 1 day and each time I called I was caller 5 in line waiting only to be directed to leave message. Which I was not called back. Just wanted to inform you that he was taken to the vet in that 2 day time frame and vet did fax certificate to PuppySpot. Still waiting to hear if it was received on your end. Again, we are so thankful for Nelson but it was a hard time for a 10 Week old to go through this very long travel day in a kennel and the inconvenience that was placed on both parties. I hope this review helps your company make changes to be better for all puppies, breeders & new parents. Thank you for your time. Lisa & Jason Root
Jason - Thanks for your honest feedback. It's important to us, not only because we take our role seriously and want you to have the best experience possible, but also because it gives us a chance to learn and improve. We understand the frustration of last minute travel changes, however, your puppy's flight was canceled due to high temperatures. At PuppySpot we believe we serve our customers best by putting your puppy's health and well being first. That said, we are truly sorry for not updating you sooner about your pup's delay, we should have and could have done better. We understand how disappointing it must have been to adjust your schedule and to make up for the inconvenience caused, we were able to offer a reasonable amount of compensation. Your relationship with us began when we matched you with your adorable puppy and we remain committed to nurturing our relationship throughout your puppy parent journey.
I was a little worried about selecting a puppy from a picture only. My experience with Puppyspot was very positive. They answered all my questions and contacted the breeder several times for me. I picked my little min pin up at Logan Airport and he was even cuter than the online photos. He has the most amazing personality. He is extremely friendly, sweet and smart. On top of all that it appears the breeder must have worked with him on house breaking. He has not had one accident. I am so thrilled that I found him on PuppySpot! We all love this little guy so much!
I needed more and accurate information on the purchase and pickup of our puppy. We were told the wrong airport and that really put too much stress on our family.
Paul - Thanks for your candid feedback, without it we wouldn't be able to improve and do our very best for our puppies and puppy parents. While our travel team works very hard to accommodate your preferred airport, it can sometimes be tricky. There are several factors to consider while booking animal air travel, including not all planes are equipped to transport your furry family member safely. Though it may not be your preferred airport, we assure you it was a decision made with careful consideration and your puppy's best interest in mind. Logistics aside, we're excited that your puppy arrived happy and healthy and we will continue to be here for you throughout your puppy parent journey.
I picked Maddie up Tuesday Tuesday, June 18th. I noticed a large black spot on the top of her head which I thought was a mole. Wednesday, the 19th I took her to my Vet. The spot I thought was a mole was actually a large (to me) deeply embedded tick! Both of her ears were full of wax and hair. Had she actually been to the Vet just prior to being shipped, wouldn't he have checked her ears? She also has a cough that has not gone away. I hoped maybe it was just an allergy to something in her new surroundings but because it persists have made another Vet appointment for her. I do love the my new fur baby but am very concerned about her health.
Antionette - The health and well-being of our puppies is always our TOP priority, which is why we were so troubled to learn how your puppy arrived. You were right to let us know as soon as you thought there was an issue and a member of our team was quick to reach out to learn more, see how we could help, and have been working closely with you since. PuppySpot is a community and we’ll continue to be here with you and Maddie, every step of the way.
You sure cross your t and dots your I as far as following through with great puppies just wanted to let you know good job puppy is healthy and fun love a lot )(her)thanks!!
We are so proud of our little boy (Teddy ) use to be Drew change his name he is so Beautiful and adorable we Love him so much.He's brought so much joy to our family.Would like to thank everyone at Puppy Spot for everything they done for us .Are still in contact with us .They are good people to work with.They are caring people love their puppies as we do.I Would recommend to anyone .Don't hesitate. to buy from them.Thanks again for all the help.
Only 3 days, and our British Labrador is learning very fast! Thank you, Puppy Spot!
Dog had emergency vet visit with rectal prolapse. Scared me to death. Puppy was to be operated on, however, Vet held back. I think puppy might make it ok today? Will take to Vet and see how it is going. Vet tried to get a hold of you to no avail yesterday. She wouldn't fill out puppy certificate as puppy in trouble. I didn't like it that I didn't have breeders phone number like I requested. Left house with no number to contact in Syracuse, IN. Breeder called while I was on the road to pick up dog which drive was around 21/2 hours.
Roy - We were shocked and truly concerned to learn your puppy had to have an emergency vet visit shortly after arriving home to you, as his mandated pre-travel nose-to-tail health examination administered by a licensed veterinarian did not indicate he was anything than 100% healthy at the time. That said, you were right to let us know as soon as you thought there may be a problem, as that's exactly what we're here for. As soon as we were notified a dedicated member of our health team was quick to learn more and see how we can help and has been working with you closely ever since. We are so happy to hear that your puppy does not need to have surgery as he doesn't have a prolapsed rectum. Our relationship began when we matched you with Goron, we will continue to act as a source of support now and throughout your puppy parent journey.