Very sales based - pushy! & if you don't read all the legal agreements you have no basis to stand on after the purchase Their goal is to have your credit card and an accepted shipping date -- once there your screwed
Vince -†We were truly shocked and confused to read your feedback, since it is the polar opposite of the feedback we regularly receive and also varies drastically from the experience we strive to provide our community. We care deeply about every member of our community, whether they walk on two legs or four, and a member of our dedicated Customer Advocate team was quick to reach out to learn more and see how we can turn around your experience. Your relationship began, it did not end, when we matched you with your puppy, and despite your frustrations to date, we remain committed to nurturing our relationship throughout your puppy parent journey.†
Its been a great joy since we got our lil beagle, first two nights were a little testy but for last ten day she sleeps all night. We are crate training her and using the "ol rocks" in a can for bad behaviors WORKS WELL!
Jerry - Thanks so much for the 'pupdate' on your newest furry family member. We're glad to hear all is well and she's settling in well to her new home. Please continue to keep us posted on how everything is going and let us know if there's anything you ever need.†
Def would buy again very speedy and easy process!
Wonderful experience. Everyone helpful and nice. Puppy arrived healthy and happy with no problem! I would definitely buy from PuppySpot again!!
Jerry - Thanks for your kind words about your experience with our team. Your experience is just what we strive for and we're happy to hear everything is going so well. Our relationship has only just begun, so please don't hesitate to reach out if there's anything else we can do to be helpful.†
Highly recommend and deliver exactly what they advertise. Very caring and supportive. Appreciate all the care and support after they received my payment. They didn't just forget me after they got paid. Love my new puppy.
Jay -†Thank you for sharing your experience with PuppySpot! As you've experienced, we're more than a service, we're a community. Please do not hesitate to reach out to our team if there's anything we can ever do to be helpful.
I was purchasing a puppy for my girlfriend, puppy spot was with us every step of the way and we felt very comfortable and safe purchasing our puppy who we love so much already
Sokhom - We're proud to offer prospective puppy parents a trusted, responsible source for finding a puppy and really appreciate you trusting us to help find a furry family member for you and your girlfriend. As you know, our team is here for you any time you need us, so please continue to keep us posted on how everything is going and let us know if there's anything you ever need.†
Every thing was great,no problems at the airport for pick up.And the puppy is full of fun and in great health.
Thelma -†We truly appreciate receiving feedback from our customers. Thanks very much for your kind words and welcome to the PuppySpot family!
I had good interaction with the concierges and through them the breeder.
Sandra - Thanks so much for taking the time to share your experience with our team. As you noted, we are always happy to connect prospective puppy parents with their puppy's breeder via conference call before they welcome home their new furry family member, and then more directly shortly after. You joined a community when we matched you with your puppy, so don't ever hesitate to reach out if there's anything you ever need.†
It was a great experience. From my first chat with my puppy concierge to my last talk with the travel department it was so smooth. I was kept informed every step of the way and every time I had a question everyone was so kind and helpful. Our precious puppy arrived on promised date in perfect condition. Also having the access to the Breeder is awesome in fact she called me to make sure Sassy arrived safely and was doing well. Sassy is such a joy trust me her name suits her perfectly ?she is everything and more than we expected. I most definitely will recommend Puppy Spot in fact I already have. Thank you so much PuppySpot for helping our family become complete.
Jana - We're thrilled to hear Sassy is not only living up to her name, but thriving in her forever home! We really appreciate your kind words and willingness to recommend us to others. As you've experienced, PuppySpot is more than a service or website, we're truly a community, and will continue to be here for you as you need us during your puppy parent journey.†
Puppy Spot is great.They keep you updated every step of the way.The only thing that is not good is the financing it's a rip off do t do it.They finance you without giving you all the details and you will end up paying twice as much total rip off scam...
Scot - Thanks very much for your kind words about your experience with PuppySpot. As you know, we offer members of our community who qualify a finance option through our partner, Community Finance. Our partner provided the details of your financing option via phone prior to you signing an agreement that also laid out these terms in great detail. We are confident that our partner would not intentionally mislead you and to that end, a member of our team has been trying to get in touch with you to learn more about where the misunderstanding lies and see how we can help. Our relationship began when we matched you with your puppy and our team will continue to be here to help in any way that we can.
excellent service helping to match the right puppy with the right new person in the puppy's life.
John - Thanks so much for your kind words. Our mission is to place healthy puppies into happy homes and it's feedback like yours that reminds us we're making good on that mission. As you know, our team is available any time, so please let us know if there's anything more you ever need.†
The team was very prompt in responding to me and my husband's questions. They patiently walked us through the process and followed up with us once our new addition arrived. We were nervous at first but everything was handled with care, great customer service, and to our surprise without any flaws. Our puppy was EXACTLY as stated on the website and as our representative described to us via phone. We have had our puppy for 3 weeks now and wish we came to Puppy Spot sooner.
Davida -†Thanks so much for trusting us to help your family fetch your newest best friend. We work hard to ensure prospective puppy parents have a trusted, responsible source for finding a puppy and they're prepared to welcome home their furry family member. Our team will continue to be here as you need us, so please don't hesitate to reach out if there's anything more we can do to be helpful.†
PuppySpot was excellent from start to finish in receiving Sassy. I had a bad experience (scam) from another company, and I was very skeptical on buying another puppy on line. PuppySpot understood my reluctance, they talked to me many times, text me, and I was able to go online for reassurance. I received Sassy 5 days later, at the airport with all the papers and documents food etc. She is everything we wanted and more, healthy and vibrant, and loves her new playmate Coco. I wish to Thank Jeff G, who I spoke with many times, Greg CEO, Matthew and Leslie, I?m sorry if I forgot anyone.. I will and have recommended and bragged about PuppySpot, and would purchase again through you. Our vet check stated in an addendum letter, that Sassy?s nares are restricted and small, that she might require minor surgery. I informed your company and am awaiting a return call, for coverage. Many, many thanks again, Rene� L.
ReneÈ -†We really appreciate your feedback and the trust you placed in us, especially after having such a negative experience with another company. In addition to offering prospective puppy parents a trusted, responsible way to add to their family, PuppySpot is working hard to combat online pet scams. As you have experienced in your interactions with our team, although the internet may have led you to us, with more than 200 employees focused on our mission to make lives better by placing healthy puppies into happy homes, we are much more than a website. We appreciate you letting us know about Sassy's nares and while this is fairly standard for her breed, we always stand behind our guarantee and a member of our health team will be in touch with you in short order. Our relationship with you began, it did not end, when Sassy arrived, so please don't hesitate to reach out if there's anything we can do to be helpful in the future.
My puppy arrived as scheduled and as far as the service goes up to that point it was outstanding. I took my puppy as required to the Veterinarian to have his check up during which the vet found that the puppies lower canine teeth were pressing into the upper gums but told me to do ball therapy to see if it will fix the issue. Second a patch on his back was found and I was told to monitor the patch and if the hair fell out bring him back which the hair did fall out and now we are waiting for lab results to see if it is ringworm. The test ruled out mange. But this has cost me addition money 253.00 for this issue. I love my puppy but was not expecting this as your company says the puppy will arrive healthy.
David - Just like all PuppySpot puppies, yours underwent a mandated nose-to-tail health examination performed by a licensed veterinarian shortly before he traveled home to you and this exam did not indicate he was anything other than 100% healthy at the time. We were surprised to learn that his second mandatory health exam performed by a licensed veterinarian of your choice shortly after her arrived home found a slight dental issue and mild skin irritation on his back, that later may have developed into ringworm. You were right to notify us as soon as you thought there may be an issue as that's exactly what we're here for. As living, breathing beings, as unfortunate as it is, puppies sometimes get sick, which is why we have such health protocols in place and why our service extends well beyond the delivery of your puppy. Our team was quick to understand the issue, see how we could help and has remained in consistent contact with you since your puppy arrived home and will continue to do so until your current situation is resolved. You joined a community when you found your puppy on PuppySpot and we remain committed to nurturing our relationship now and throughout your puppy parent journey.
very prompt, professional,knowledgable, caring
Mary Lee - Your feedback perfectly reflects the service and experience we strive to provide our community. As you know, we're here for you any time and we look forward to continuing to nurture our relationship!
They are always available anytime and they are to help solve issues.
Jesse -†We work very hard to ensure every member of our community - whether they walk on two legs or four - has a great experience so your feedback means a lot. As you've experienced, we are here for you anytime, so please do not hesitate to reach out to let us know if there is ever anything you need.
The whole process was excellent.The itinerary they gave me to follow was on point.No complaint,great service.My puppy ? is absolutely adorable.I highly recommend puppy spot ???
Ivette -†Thanks so much for your positive feedback. We appreciate your kind words and willingness to recommend us to others. Remember, our relationship with you began, it didn't end, when we matched you with your puppy, so please reach out with any questions you have throughout your puppy parent journey.
Everyone at Puppyspot was extremely friendly and helpful. Very responsive to all my questions and they provided updates every step of the way. I am so happy with Draven !!!!!
Karleigh -†Thanks for taking the time to provide feedback on your experience with our dedicated team of dog lovers. Your experience is just what we strive for and we're happy to hear Draven is doing well in his new home.† Please continue to keep us posted on how everything is going and never hesitate to reach out if we can be helpful in any way!
Dave Thimpson did great as a sales person. Not pushy but very patient. Engaging but not overwhelming. The travel dept made we think we had made a mistake every time we talked, except for the first time. Arrangements had been changed at least four times. Still working on Travpanion-insurance. Our puppy...??????!!!!
Bradley - Thanks very much for the kind words about David and we will be sure to share it with him directly. We understand your frustration surrounding your puppy's travel arrangements, however†just as with humans, puppies' flights can be delayed for a variety of different reasons and our team worked hard to accommodateyour preferred travel accommodations, including moving the date of your puppy's arrival at your request. Our top priority and mission is to place healthy puppies into happy homes and we understand that's just how your puppy arrived: healthy and happy. That said, we want to make sure you're happy, too, and we're disappointed to learn your experience with our travel team did not meet your expectations. To that end, a member of our team was quick to reach out, learn more and see how we can do better in the future. You should never forget that our relationship began when we matched you with your puppy, so never hesitate to reach out if there's anything we can ever do to be helpful.†