My only complaint is with the travel area. Their first email had him on American getting in at 2:15pm. I couldn't find that flight so I called. They had him on Delta coming in at 10:15 pm. I live 2 hours away from DFW. I hate to think what would have happened if I hadn't called.
Deeann - Bringing a new puppy home should be a joy, not a headache, and we're sorry for the confusion surrounding your puppy's arrival. We understand it’s a huge privilege to be a part of helping you select your new family member and we could have done a better job communicating and coordinating your pups travel with you. We're happy to hear that your puppy arrived safely and is already thriving in his "furever" home! Your feedback is important to us, not only because we take our role seriously and want you to have the best experience possible, but also because it gives us a chance to learn and improve. You joined a community when we matched you with your pup, so please don't ever hesitate to reach out if there's anything you need in your puppy parent journey!
great assistance provided through the phone
Pierre - Thank you for your feedback. Welcome to the PuppySpot community!
My experience with Puppyspot has had several hiccups, but the reps have responded in a an extremely calm and professional manner each time and always get back to me promptly....
Karen - Thank you for your feedback. We always stand behind our puppies and health guarantee, which is why we offered to cover your vet bills associated with treating your puppy with proper documentation. You then expressed you were reluctant to continue to care for your puppy and a member of our Customer Advocate team has been working with you closely to make arrangements for your puppy to return to her breeder and offered you a full refund. Though our relationship has unfortunately ended, we wish you the best in your search of a new furry family member.
Excellent company to work with.
William - Thank you for trusting us to fetch your new best friend! Welcome to the PuppySpot family!
PuppySpot is a little expensive, but well worth the value. They handle all the logistics in a professional manner. I am very happy with my choice to work with PuppySpot
Scott - Thanks very much for your feedback and congratulations on your new best friend! Our goal is to be the best place to find your new furry family member. What we do involves a lot more than just coordinating travel arrangements and providing our industry-leading health guarantee. We also screen and qualify our breeders and handle all of the research for you, so you can focus on what really matters: the joy of a new puppy. We'll continue to be here throughout your puppy parent journey, so don't be a stranger if we can be helpful in any way!
Absolutely the best experience ! We love our new addition.
Erin - Thank you for your feedback and congratulations on your new puppy parent journey! Welcome to the PuppySpot family!
all went great. PuppySpot was fantastic.
Debra - Thank you for your feedback. Welcome to the PuppySpot family!
Robert - We are thrilled to hear that you had such a great experience with PuppySpot! Thank you for your feedback. Welcome to the PuppySpot community!
We welcomed our new puppy River, a Cavalier King Charles Spaniel into our home last week. He is adorable, healthy and very playful. All the folks at PuppySpot made our adoption experience very easy.
Brenda - Congratulations on your new "furever" friend, River! We're so happy to hear that he is healthy, happy and having so much fun with his new family. We appreciate your feedback. Welcome to the PuppySpot family!
Great customer service
Antonio - Thank you for your feedback. Welcome to the PuppySpot family!
Great company to buy dogs very nice customer assistance, very helpful with questions
Jebriel - Thank you so much for your kind words and congratulations on your new "furever" friend! You've joined a community, so don't hesitate to contact us with any future questions or concerns!
Great plan, professional and exceptional communication with a super end result. Page is just what I was looking for! Thanks to everyone involved!!
David - Thank you for your feedback. Our team members work hard to make our puppy parents' experience as seamless as possible. We're excited about your new puppy parent journey and look forward to "pupdates' of your new best friend. Welcome to the PuppySpot!
I’ve received a great puppy who is a perfect addition to my family and it’s all thanks to the professional employees of puppy spot. Thank you.
Matthew - Congratulations on your new best friend! We're so happy to hear that your new pup is fitting in so well. We appreciate your feedback. Welcome to the PuppySpot family!
We are so glad that Puppy Spot has been with us through the process of finding and helping us to bring our new puppy home. They handled everything for us and kept us informed every step of the way. Thank you so very much for bringing sunshine to us since the loss of our last so loved doggy. Samson will help to fill the void we were in and be another member to our family. Thank you again so very much. The Gilliams in Salisbury,N.C.
Kevin - We're very sorry for your recent loss. As dog lovers ourselves, we understand how difficult it is to lose a furry family member and we appreciate you trusting us to help you find your new puppy, Samson. While we know that your dog would never be replaced, it was our pleasure to be able to match you with your furry family member. Our service did not end with the delivery of your pup, we'll continue to be here for you both throughout your puppy parent journey. Welcome to the PuppySpot family!
Puppyspot made looking for and getting a new puppy a very pleasurable experience. I’m very pleased with the overall service.
Elizabeth - Thank you for your feedback and adorable pic of your furry family! We're happy to see them getting along so well. Welcome to the PuppySpot family!
Appears that puppy was in her pet carrier for 12 hours with no care. She arrived dirty and hungry. However PuppySpot was great - kept us well informed about everything.
John - First and foremost, we're happy that your puppy is doing well and thriving in her forever home. Welcoming home a puppy should be full of joy and we're sorry for what sounds like a stressful experience and one that we never want a puppy parent to have. We were surprised to learn the way your pup arrived and once we were made aware of your situation, a team member quickly contacted you to learn more and see how we could help. Just like human travel, flights for our little ones can be delayed and can impact your pup's arrival time, which was exactly the case for your little one. However, the airline should've provided you an update regarding the flight delay. Although we understand delays happen, the way your pup arrived is unacceptable and we want to assure you that we will be in contact with the airline to find out why we weren't made aware of your puppy's travel delays and to make sure it doesn't happen again. PuppySpot is a community and we'll be here for you and your puppy if you ever need us.
We were/are very impressed with Puppyspot. Your organization stayed in touch with us every step of the way throughout the process. My family is extremely happy with our new puppy. I must say, she's already spoiled rotten. She's a little DIVA! Thank you for our little bundle of joy. We love her very much and we haven't yet had her a week. Than you again.
Yvonne - Thanks for your kind words and the adorable pics of your new pup, Zeva. We can see why you're in love! We're so happy to hear that everything went extremely smooth, as that is exactly what we strive for. Please keep in mind that we're more than a service, we're a community and we'll be here for you and your new best friend throughout your journey. Welcome to the PuppySpot family!
Norma - Thank you for your feedback. Welcome to the PuppySpot community!
Staff very helpful and friendly. Process went fast. My puppy was healthy and clean when I received her. She has been just a doll. Thank you PuppySpot for helping us find our lil girl Remi!
Tammy - Thank you so much for trusting PuppySpot to find your new best friend, Remi! The health of our puppies is our #1 priority, and we're thrilled to hear that she is healthy and happy in her new "furever" home. Welcome to the PuppySpot family!