Our puppy arrived sick, has been in and out of the vet for 2 weeks. Has had to be put on different parasite antibiotics and is on a special diet due to his digestive issues. I researched the ?pre screened? breeder who didn't even claim to breed the type of dog we purchased. The health guarantee is worthless. They offer a replacement puppy, this is not like a lemon car law, once you bring a puppy into your household he is family no matter what, you take care of them and you can't replace them. I will not recommend PuppySpot to anyone nor will I ever purchase a puppy from them again.
Derek - Our top priority is always the health and well-being of our puppies. That is why your puppy came from pre-screened breeder who met our high standards, his breeder followed our mandated health and vaccination protocols, and he underwent an extensive nose-to-tail health exam from a licensed veterinarian - which he passed - before our health team cleared him to travel to you. Given that, we were surprised to hear your puppy was not feeling well shortly after arriving home. As living, breathing beings, as unfortunate as it is, puppies sometimes get sick. And, that is why our service extends well beyond the delivery of a puppy and we have a dedicated health team to help resolve any issues our customers may have. As soon as notified us that there may be a problem, our team was quick to try to not only understand your issue, and see how we could help and will continue to be here as you need us, as you joined a community when we matched you with your puppy.
From beginning to end, the experience was warm and extremely professional. You could really feel the caringness of the staff.
Wonderful experience from start to finish.
Since we got our French Bulldog from PuppySpot, our lives have change! She is in excellent health with a wonderful personality. If we ever decided to get another pet, it would be from Puppyspot??!
They were very thorough and exceptionally friendly. But, was very very dissappointed with follow up. When we took Rudy for his new Puppy visit, they recommended a stool sample and found a very contagious parasite. I e-mailed a contact at Puppy Spot with my concerns, but, got no response. Then a week later I called the Customer number on your website and left a voice mail message and still no response. And, I also asked about the 10-yr guarantee that was promoted to us before we bought the dog. I know these parasites are common with dogs being together, all they had to do was talk with me, and regarding the guarantee, guide me to your website, eventually I fould it. So, after spending almost $3,000 on a puppy, I think I at least deserved a follow up. ***We have had to treat Rudy twice a day for going on 3 weeks. Not fun.
Katherine - First and foremost, we want to apologize for what sounds like a frustrating experience after your puppy arrived home, and one that varies greatly from that which we strive to provide our community. We were truly surprised to learn your puppy was diagnosed with a parasite, albeit a common and treatable puppyhood parasite, as his mandated pre-travel nose-to-tail health examination administered by a licensed veterinarian did not indicate he was anything but 100% healthy at the time. A member of our dedicated Customer Advocate team has been working hard to better understand your concerns, see how we can help and learn how we can do better in the future. While we're happy to know your experience has improved and you are now receiving the level of service we strive for, please remember that your relationship with us began, it did not end, when we matched you with your puppy and we remain committed to nurturing our relationship throughout your puppy parent journey.
The process was easy and the staff was friendly.
Eric - Thanks very much for your feedback and welcome to the PuppySpot family!
I was reluctant at first based on some of the reviews I saw online, but went off their overall ratings. I requested video of the puppy to see her personality and fell in love. She?s a great puppy. Have had her for about 2 weeks now. Our experience with puppy spot was very good. Answered all questions and contacted the breeder to get video and answer them all. The travel arrangements were excellent as well since they had to fly her to us with United Concierge Service. It was also critical to me we weren't getting a puppy mill dog. So seeing to dog in the owners Home was important to me. She acclimated to us right away and has slept thru the night every night since she got here.
I appreciate the degree with which the staff kept up with communication and was direct ain answering questions. Also, meaning being able to say, ?I do not know.?, when they did not, and telling me the customer, they would find out and get back to me.
Felt very secure in our purchase of our new puppy Dwight. Puppyspot did everything they promised to do and more. Very great communication to make me feel secure after paying online they my puppy would be delivered safe and healthy. The personnel at Puppyspot seemed as concerned with my puppy?s well being as I was.
PuppySpot provides excellent services and attention to new pet owners. They also provided valuable information for pet arrival and care and any preparation you may need before your pets arrival
Excellent!! We had read many bad reviews and were iffy about using puppy spot - although we spent many hours on hold trying to get through which was very annoying after we paid the full balance due for our puppy. Once we got our new puppy home we forgot about the annoying wait times on the phone. We LOVE our new puppy and all & all everything went well.
Never used a puppy concierge before so the experience was exciting. Customer Service emails and calls keeping us abreast of what was going on/the time line etc were fantastic. My only issue was the flight not being a direct flight when many were available for the same price.
Great communication. Always answered my questions well, and were readily available. We got 2 wonderful puppies.
Janice - We really appreciate your wonderful feedback and we're thrilled that you trusted us for not one, but multiple new family members. As you know, our team is available for you any time, so please let us know if there's anything more we can do to be helpful.†
Everything went according to plan. Maggie arrived in excellent condition. She is doing very well with her doggie siblings and is very sweet. I would definitely use your puppy service again. Thank you
I know weather was bad and delayed flights but communication was lacking.
Nicholas - Our number one priority is to place healthy puppies into happy homes and from our customary follow up communications shortly after your puppy traveled home to you, is just how she arrived. We never want any member of our community to have difficulty getting in touch with our team and we're disappointed to learn that may have been the case for you at any point in your experience. To that end, a member of our team has been trying to get in touch with you to learn more and see how we can do better in the future. Your relationship with us began, it did not end, when we matched you with your puppy and we remain committed to nurturing our relationship throughout your puppy parent journey.
We would highly recommend their service. They were very helpful in giving info about the puppy and followed through with the shipping and after the delivery!
Lynn -†Thanks so much for trusting us to help your family fetch your newest best friend. Our team works hard to provide prospective puppy parents with a positive, stress-free experience and your willingness to recommend us to others means a lot. As you know, we are here for you anytime, so please do not hesitate to reach out to let us know if there is ever anything you need.
Excellent support from the start....answered all our questions...and have supported us from the purchase to delivery and continue to support our family as our puppy settles in.
Linda - Thanks so much for your kind words.†Your experience is what we strive for, and as you've experienced, our relationship with you began, it did not end, when you found your puppy on PuppySpot. So, you should never hesitate to reach out to us if there is ever anything we can do to help you in your puppy journey.†
The information provided within your system messages on the arrival of a new puppy is almost more than the new customer can absorb and is appreciated.
John -†We truly appreciate receiving valuable feedback from our customers. Thanks very much for your kind words and welcome to the PuppySpot family!
PuppySpot has been reliable and very helpful in bringing a very sweet and intelligent puppy into our family. The process was easy to follow and everyone has been attentive and kind in answering all of our questions. I would highly recommend PuppySpot to anyone who is searching for a puppy to adopt.
Karen -†Thank you very much for your positive feedback and adorable picture of your newest furry family member! As you've experienced, we?re here as a resource for you anytime, so please keep us posted on how everything is going and do not hesitate to reach out to our team if there is anything we can do to be helpful.