Yes from the initial phone call the staff was helpful and knowledgeable. We just had a bit of anxiety from the time we were waiting for her flight times. She arrived in good shape and got a perfect score from our vets. I really liked the info sent about training and what to expect. I would and have already given your company name to some friends. She?s a perfect addition to our family !!
Patricia -†Thanks so much for trusting us to help your family fetch your newest best friend. We work very hard to ensure every member of our community - whether they walk on two legs or four - has a great experience and your recommending us to others means a lot. As you know, we are here for you anytime, so please do not hesitate to reach out to let us know if there is ever anything you need.
Look at my review posted on the BBB. This place should not be in business, an absolute joke. Did not do my homework as my purchase was for sentimental reasons and the biggest mistake I have ever made. I would like to rate this outfit as negative 5 if it was an option. One word based on my experience would be. HORRIFIC
Alan - We are disappointed to learn you have such a negative view of PuppySpot and understand your comments stem from your puppy's travel delay. It is PuppySpot policy to only allow a puppy to leave his or her breeder until they are least two pounds or 12 weeks-old, whichever comes first. This policy is strictly enforced with your puppy's health and well-being in mind and we made no exception for him. Puppies are living, breathing beings, and we cannot guarantee the rate at which they will grow and understand it must have been frustrating to not have a defined arrival date. We do, however, do all that we can to ensure our puppies arrive healthy and happy, which is how we understand is just how your puppy arrived: healthy and happy. Although the health and well-being of our puppies is our number one concern, we also want to make sure our customers have a positive experience, too, and several members of our dedicated Customer Advocate and Travel teams have been working hard to better understand your concerns, see how we can help and learn how we can do better in the future. Although you've made it clear you don't wish to communicate with our team any longer, please know that our team is here for you should you ever change your mind.
Everything, I love my puppy, he?s just what I expected. The people that I dealt with were wonderful and so helpful I would recommend this site to anyone looking for a new puppy
Jackie -†Thanks for the feedback and we are glad your puppy met your expectations. Please remember that our relationship with you began, it did not end, when you found your puppy on PuppySpot, so do not hesitate to let us know if there is ever anything you need.
I was so worried and hesitant about purchasing online but from the moment I reached out the staff walked and contacted me through each process and what to expect up to and even after my puppy arrived! I love him so much and I?m glad I finally made the decision to purchase from Puppy Spot. I?d been researching them for the past year and withought a doubt they are the best! Thanks for helping me find my Kase (formerly Parker) he?s the sweetest puppy ever and exactly what I wanted. And highly will recommend Puppy Spot
Tammy - Thank you so much for your wonderful feedback. We appreciate the trust you put in us to help you add Kase to your home and it means a lot that you'd recommend us to others.†As you've experienced, we're more than a service, we're a community. Please do not hesitate to reach out to our team if there's anything we can ever do to be helpful.
The breeder they work with was unorganized. It took them 40 minutes to locate my dog when the breeder put it on the wrong flight.
Serenity - We're sorry for what sounds like a frustrating experience and one that is the exact opposite of what we strive to provide our community. Unbeknownst to us, your puppy's breeder changed your puppy's travel itinerary, which was both surprising to us and caused you unnecessary stress and concern. Welcoming home a furry family member should be a happy, stress-free experience and we're truly sorry for causing needless worry. That said, we're happy your puppy is healthy, happy and thriving in his new home. Our relationship began when your puppy arrived home, so please let us know if there's anything you need in your puppy parent journey.
Going through the process of getting our puppies was very easy, and I appreciate all the help we got along the way..
Judy -†We truly appreciate receiving valuable feedback from our customers. Thanks very much for your kind words and welcome to the PuppySpot family!
Our puppy?s arrival was delayed by bad weather in her home state. We were informed and kept aware of the situation each day until we were able to go to the airport to meet her. Excellent service.
Anna - Thanks so much for your feedback. As you've experienced, our number one priority is the health and well-being of our puppies.†Please continue to keep us posted on how everything is going and never hesitate to reach out if we can be helpful in any way!
The communication was excellent, and the puppy is awesome, he fit right in and is doing great.
Sybil - We really appreciate your feedback and amazing picture of your new furry family member! We're thrilled to know he's doing well in his forever home and look forward to future 'pupdates.'
I really like puppy spot for the fact that they background check every breeder that they work with. Making sure puppies are bred with care and love and not in cages. Puppy spot was easy to communicate with and kept following up on the process. The only reason I didn't give puppy spot 5 stars was the lack of communication when our airport of choice apparently wasn't available. It put us in a bind traveling far on my daughters birthday with guests that had flown in. I feel there needs to be better communication regarding travel BEFORE it?s set. Other then that, we are super happy and have a beautiful healthy and happy new boxer baby!!
Michael - Thanks very much for your feedback. Our top priority is placing healthy puppies into happy homes, and from our customary post-arrival communications with you, and your review, we're happy to know your puppy arrived both healthy and happy. That said, we want to make sure you're happy, too. Our dedicated travel team works hard to accommodate prospective puppy parent's preferred airports, however due to flight availability and several other factors, it's not always possible, which is why we also ask for a second preference, as we did with you. Additionally, our team was sure to confirm your puppy's travel details, along with her arrival airport well before her intended arrival date. A member of our team has been quick to reach out to learn more and see how we failed to meet your expectations. Our relationship has only just begun, so please never hesitate to reach out if there's anything we can ever do to be helpful in your puppy parent journey.
Everything from making the first phone call to to picking up my puppy went really smooth...I couldn't have ask for a better experience!!! I love my new puppy Jetson!!
Wendy - Thanks for your feedback and adorable pictures of your new furry family member, Jetson!†We are here for you as a resource anytime, so please keep us posted on how everything is going and do not hesitate to reach out to our team if there is anything we can do to help.
I had a good experience with Puppy Spot. The Staff was very helpful. All my questions and a request were answered. I also got to talk with the breeder. I now have a wonderful puppy(Henry Standing Bear formally known as Fred) who makes my days fun and interesting.
Christine - Thanks for the 'pupdate' on Henry! He looks like he's off to a mischievous start in his forever home.†Our relationship with you began, it did not end, when Henry arrived, so please don't hesitate to reach out if there's anything we can do to be helpful in the future.
They are very honest. And they guide u step by step. And their dogs are clean of health. And I will definitely use them again.
Rania - Our team works hard to make sure our community has a positive experience, so your feedback means a lot.†As you've experienced, we?re here as a resource for you anytime, so please keep us posted on how everything is going and do not hesitate to reach out to our team if there is anything we can do to be helpful.
Yes i would buy again, the service since the very beginning was excellent And my puppy is divine ! And all the people at puppy spot are great
Ana Maria -†Thanks very much for the feedback. Your experience is what we strive for, and please remember that our relationship with you began, it did not end, when you found your puppy on PuppySpot. So, you should never hesitate to reach out to us if there is ever anything we can do to help you in your puppy journey.
Great response time with answers to my questions. Stayed in touch weeks after I received my pup. Puppy arrived exactly the one we picked out and had vet papers to assure pup was healthy
Sameth -†Thanks for taking the time to provide feedback on your experience with our dedicated team of dog lovers. Please continue to keep us posted on how everything is going and never hesitate to reach out if we can be helpful in any way!
Very warm and attentive people who obviously care about the making sure the puppy is matched well with the prospective buyer. Very impressive that there was absolutely no hard sell.
Jennifer - Our team works hard to match prospective puppy parents with the right puppy for their family, so your feedback is extra special.†Please continue to keep us posted on how everything is going and never hesitate to reach out if we can be helpful in any way!
The communication throughout this process was amazing. I received calls and emails with each step and had plenty of opportunities to ask questions. The emails also clearly laid out helpful information for me to prepare for our new puppy. I was hesitant to buy online, but this has been a great experience. I have also now been able to communicate with the breeders who are wonderful loving people. I could not have envisioned this working any better! You pay more but all of the services are worth it! She is a happy, healthy puppy and loves children and other dogs. We are in love!
Elisa - Thanks so much for your kind words and for trusting us to help you find a furry family member.†As you have experienced in your interactions with our team, although the internet may have led you to us, with nearly 200 employees focused on our mission to make lives better by placing healthy puppies into happy homes, we are much more than a website. Our relationship with you began, it did not end, when your puppy arrived, so please don't hesitate to reach out if there's anything we can do to be helpful in the future.
I like that they make sure the breeders keep the puppies health first and foremost and the breeders have to provide records of vaccinations prior to being sent on their air tript to their forever homes
Sue - Thanks very much for the positive feedback.†One of the amazing things our national network of screened and vetted breeders provides our customers is the peace of mind that they can find the right puppy for their family from a trusted, responsible source. Our relationship has only just begun, so please don't hesitate to reach out if there's anything more we can do to be helpful.†
Everything was done well and yes, I would buy from them again.
Melissa - We really appreciate your feedback and it means a lot that you'd trust us to help you add not one, but multiple furry family members to your home. We'd be happy to help when the time is right, but until then, please keep us posted on how everything is going and let us know if we can be helpful in any way.†
I gave them 5 stars for their consistency in helping me to acquire my Border Collie Bandit. From the beginning, until the day he arrived, they were very helpful in the process. My only complaint would be the cost of my puppy...I do feel I was over-charged and could have saved money if I could deal with the breeder. Next time, I will eliminate the middle person. He is an awesome dog!!!
Linda -††First and foremost, we're pleased to hear Bandit arrived healthy, happy, and is settling in well to his new home. As you mentioned in your review, there are certainly less expensive places to find a puppy and our goal is to be the best, not to be the cheapest, place to find a new family member. Our mission is to make lives better by placing healthy puppies into happy homes. And, we are confident that the ongoing investment we make in providing the best service in the industry via the nearly 200 employees who are committed to our mission mean there is no better way to find a puppy than through PuppySpot. As you have experienced, what we do encompasses a lot more than just coordinating travel arrangements and providing our industry-leading guarantee. Above and beyond the exceptional customer service we aim to provide all of our customers, we also screen and qualify our breeders in accordance with our high standards and handle all of the research for you, so you can focus on what really matters - preparing your home for your new best friend. Knowing that each customer has a unique set of needs, we utilize a hands-on, personalized approach to provide guidance throughout the entire placement process, including breeder screening, vaccination and health protocols, our No Puppy Mill Promise, and our lifetime support, all of which (and more) we are able to provide through our proprietary systems and professional team focused on placing healthy puppies into happy homes. Our team is available for you any time, so please don't hesitate to reach out if there's anything you ever need in your puppy parent journey.†
Everything went very smoothly and the personel were kind and informative.
John - Thanks very much for your feedback and welcome to the PuppySpot family!