I had an awesome experience with puppyspot. From Jordan McMullen's first conversation with me to Mickey's arrival, everyone was considerate, helpful and totally professional. I even got to speak to Mickey's breeders. I would revommend puppyspot to anyone looking for a puppy to love. Mickey is perfect and my 3 year old great grandson is beside himself with joy. I have found my new forever love.
Patricia - Congratulations on your new puppy, Mickey! He looks like an awfully lucky pup - thanks so much for the 'pupdate!' We appreciate your kind words about Jordan and will be sure to share them with him directly!
Very thorough and precise. My puppy is all that I had hoped for.
Cheryl - We take our job as puppy matchmakers seriously and we're glad all is well and the bonding has already begun. Please continue to keep us posted on how everything is going!
They helped us find the best puppy ever!
Sue - Our mission is to make lives better by placing healthy puppies into happy homes and your feedback lets us know we're making good on that mission! We're here for you any time, so don't hesitate to reach out if you need anything in your puppy parent journey.
The travel arrangements with TLC Nanny were absolutely the worst experience ever. Purchase new puppy on 5/04/18 & after numerous delays we finally flew to FLA on 5/24/18 to p/u are new puppy.
Frank - Welcoming home a puppy should be full of joy and we're sorry for what sounds like a stressful experience. As a snub-nosed breed, your puppy has special travel needs and is not able to travel by air like our other puppies. Our team was working hard to get your puppy home as quickly and safely as possible. In fact, your puppy?s breeder offered to nanny the puppy to you directly, which you declined. A member of our team will be in touch with you shortly to learn more and see how we can do better in the future, but we're only a call or email away, so please let us know if there's anything you need in your puppy parent journey!
They were AWESOME!
Elizabeth - Thank you so much for your kind words! We'll continue to be here (and be awesome) as you need us, so don't hesitate to reach out if there's anything else you need in your puppy parent journey.
The worst service ever all they care about is getting your money.
Robert - We are deeply troubled to learn that you have such a negative impression of PuppySpot and one that couldn't be further from our mission of placing healthy puppies into happy homes. Welcoming home a new furry family member should be a stress-free and joyful experience, we sincerely apologize it wasn't the case for you. A member of our team will be in touch with you shortly to learn more about your experience and see how we can do better in the future. Despite your frustrations to date, we will continue to be here for you and your little one, so please don't hesitate to reach out if there's anything you ever need throughout your puppy parent journey!
Company website fails to inform potential customers that the puppies, which are for sale come with only with a Limitted AKC Registration.
Frank - Our puppies are placed as companions, not for breeding or show purposes, which is why we only offer companion registration. This further supports responsible pet ownership, something we hold near and dear. Our number one priority is placing healthy puppies into happy homes, which is just how your puppy arrived: happy and healthy.
Prompt responses to my interest & questions. Excited for me
Vicki - We are still excited for you and your new furry family member! Congratulations and welcome to the PuppySpot family.
I did have a problem with the travel of finally getting my puppy, I do think there needs to be a little better communication between breeder and travel, I also think the airline didn't take very good care of the puppy during the layover, but she arrived and she is doing awesome, I would recommend..
Keith - Welcoming home a puppy should be an exciting and joyful experience, we are sorry to hear that you had any issues with your puppy's travel accommodations. A member of our team was quick to reach out to learn more and we appreciate your candid feedback. We are thrilled your puppy is doing awesome in her new forever home and look forward to more 'pupdates!'
Aside from waiting for a nanny and getting airline resurvations PuppySpot did an excellent job & I would highly recomend them.
Daniel - Thanks so much for your feedback and patience while we worked to get your puppy home safely. It means a lot that you'd recommend us to others and hope you'll continue to keep us posted on how everything is going!
Trusting excellent customer service.
Jabari - Thanks so much for your kind words and welcome to the PuppySpot community!
I loved working with Toni. The response was excellent, and I have a fabulous dog. He was very patient with me while I kept trying to make up my mind about which dog I wanted. I would highly recommend PuppySpot to my friends and family.
Rosa - We really appreciate your kind words about Toni - we'll be sure to share them with him directly. It means a lot that you'd recommend us to others and we're thrilled your pup is doing so well! Please continue to keep us posted on how everything is going - we're only a phone call or email away.
They kept me very well up to date with my puppy any questions I had they were able to answer them she arrived the day I expected just a 3 hour delay but they did call me in the morning of her arrival letting me know which was very professional people has asked me where I got her from and I tell them from puppy spot she is such a beautiful and happy lil girl everyone that sees her falls head over heels I am very happy and she keeps me on my toes for sure she is my pride and joy I want to thank puppy spot again for everything oh and the vet told me I have a very healthy puppy and she gained 4ounces in three days after getting her
Donna - We're thrilled your puppy is thriving in her forever home and appreciate the 'pupdate!' We'll continue to be here if you need us, so don't be a stranger!
I went through Kevin he was very helpful with me when I asked question and would get back to me on a timely matter to answer them. PuppySpot was very patient and was very helpful I took three weeks to decide but I did keep in contact with Kevin the whole time. I would use them again in a heart beat.??
Angie - We really appreciate your kind words about Kevin and will be sure to share them with him directly! We're thrilled to know you pup is doing so well and hope you'll continue to share 'pupdates' with us!
Your overall service was about what we expected. As usual, after the sale is made the smiling slows .
Charles - We're troubled to learn you were unhappy at any point in your experience with our team, but appreciate your candid feedback. A member of our team will be in touch with you shortly to learn more and see how we can do better in the future.
I had a wonderful experience with PuppySpot. They were always available to answer any of my questions and provided me with updated information and pictures of my puppy until she arrived! I would definitely recommend their service and get a puppy from them again in the future!!
Vanessa - Wow, thanks so much for your wonderful feedback! Your experience just what we strive for and we look forward to more 'pupdates' in the future!
I would highly recommend buying through PuppySpot. They made sure that the match for me and Little Opal was a good one so both would be happy in the end. PuppySpot was there all the way to the day I drove to pick her up (800 miles away from me). They wee there to answer all my questions and help with my wish to drive to pick up my new friend instead of flying her. I was skeptical about doing a purchase like this on line but I highly recommend them.
From the very beginning until the day our Archie arrived the experience was flawless. We just love our new boy!
The experience was awesome. Easy to work with and we were well directed, even prepared due to them..Everything went as promised and better than expected.
Kevin - Thanks for your feedback and adorable pic of your new best friend! We're here for you any time, so don't hesitate to reach out if you need anything at all.