Your overall service was about what we expected. As usual, after the sale is made the smiling slows .
Charles - We're troubled to learn you were unhappy at any point in your experience with our team, but appreciate your candid feedback. A member of our team will be in touch with you shortly to learn more and see how we can do better in the future.
I had a wonderful experience with PuppySpot. They were always available to answer any of my questions and provided me with updated information and pictures of my puppy until she arrived! I would definitely recommend their service and get a puppy from them again in the future!!
Vanessa - Wow, thanks so much for your wonderful feedback! Your experience just what we strive for and we look forward to more 'pupdates' in the future!
I would highly recommend buying through PuppySpot. They made sure that the match for me and Little Opal was a good one so both would be happy in the end. PuppySpot was there all the way to the day I drove to pick her up (800 miles away from me). They wee there to answer all my questions and help with my wish to drive to pick up my new friend instead of flying her. I was skeptical about doing a purchase like this on line but I highly recommend them.
From the very beginning until the day our Archie arrived the experience was flawless. We just love our new boy!
The experience was awesome. Easy to work with and we were well directed, even prepared due to them..Everything went as promised and better than expected.
Kevin - Thanks for your feedback and adorable pic of your new best friend! We're here for you any time, so don't hesitate to reach out if you need anything at all.
Susan - Congratulations on your new furry family member and welcome to the PuppySpot community!
You did everything you said you were going to do!
Victoria - Thank you so much for your feedback and welcome to the PuppySpot family!
PuppySpot's service was great. We tried to work with local breeders to adopt a male King Charles Cavalier puppy unsuccessfully. Demand was high, breeders were few and we often ended up without a pup - even after we had put down deposits and waited. PuppySpot allowed us to select when the dog was available, his coloring and sex. Of course, we paid a premium in order to enjoy that level of control. PuppySpot worked with us on the best date for both our puppy and us to arrive. He was exactly as represented in his picture. Oliver is a wonderful, healthy puppy who passed the exam with our vet 100%. I was anxious about how difficult the flight would be for the little guy - coming fro Fredricksburg, Ohio to Seattle with a connection in Chicago. I was able to track his flights all the way. Even with an 1:30 minute delay in Chicago, Oliver was alerty, clean and happy when we picked him up at SeaTac. PuppySpot staff was friendly, informative and provided excellant service.
Kevin - Thanks so much for the 'pupdate' on Oliver! We're so happy he's thriving in his forever home. One of the amazing things our national network of screened and vetted breeders provides our customers is the peace of mind that they can find the right puppy for their family no matter whether that puppy lives across town or across the country. We'll continue to be here for you and Oliver, so don't be stranger if there's anything more we can do to be helpful.
Everything worked out great, customer service was good and a recieved a perfect healthy puppy and I couldn't be happier. I will say I have never bought a dog in this way and didn't know what I was getting into. When my puppy came, the breeder left his name on the carrier. I looked him up online, and he charges $800 for a puppy, meaning puppyspot charged me almost $1200 for their service. I am very happy with my puppy and wouldn't trade her for anytbing, but I'd strongly suggest looking at individual breeders and saving some money
Shane - Thanks very much for your feedback and congratulations on your new best friend! Our goal is to be the best place to find your new furry family member. What we do involves a lot more than just coordinating travel arrangements and providing our industry-leading health guarantee. We also screen and qualify our breeders and handle all of the research for you, so you can focus on what really matters ? preparing your home for your new best friend. We'll continue to be here throughout your puppy parent journey, so don't be a stranger if we can be helpful in any way!
Service was extremely organized and appreciate all informational papers sent. Made a note book to have on hand
Carol - Congratulations on your new furry family member! We're thrilled all is well and hope you'll continue to keep us posted on how everything is going. Don't forget, we're only just a phone call or email away.
Everyone was very helpful, informative and concerned that all went well for me as well as for my new furry friend.
Hi Ginger, congratulations on welcoming your new family member home! We're so glad to hear that you found the PuppySpot experience to be seamless and enjoyable. We'll continue to be here if you need us, just a call or email away!
My experience with PuppySpot was excellent. There are very few Maltese breeders in the state where I live. Believe me I tried to find one. I was very apprehensive of going this route to get my little Maltese puppy. Every encounter I had with someone at PuppySpot was absolutely great. They explained everything in detail on how the process works by phone and/or the numerous emails and checks -ins I received. I will be definitely using them again in the future when we are ready to add another little furbaby to our family. BTW...Gracie is healthy and happy and aced all her Vet check-ups. Not bad for a little 2.4 lbs white ball of fur.
Pamela - Thanks so much for trusting us to help you add Gracie to your family! Your feedback means more than you know and we hope you'll continue to keep us posted on how everything is going as Gracie settles in to her forever home.
Puppy spot thought of everything. Money not released until puppy is picked up. Vetting the breeders, answering any and all questions. Was really impressed! My shih zu puppy is great!. Showed signs of crate training and socialization which is important for puppies. Was not bothered by sweepers, lawn mower, etc. Would recommend Puppy Spot to others.
Jinny - We believe finding a puppy shouldn't be full of mystery and compromise, which is why we work so hard to make sure your pup arrived safe and sound from a responsible breeder. It means a lot that you'd recommend us to others and we look forward to future 'pupates!'
Jesse who was my initial contact was extremely professional and helpful. Walked through things step by step making the process as easy as possible. Niente was flown to us on the date we requested which was done very quickly, Could not be happier.
Patricia - Niente sounds (and looks) like a very lucky pup! We really appreciate your kind words and look forward to future 'pupdates!'
Our puppy arrived with an Upper Respiratory Infection and a terrible ear infection. There?s no way a reputable Veterinarian did a health screening of him 3 days prior to him coming to us. We could smell the ear infection as soon as we picked him up...before ever looking in his ear! It was full of black discharge, red, inflamed, and had lots of sores! The breeders should have noticed the ear infection and coughing...which makes me question what was going on there??? If I had read reviews of this company on websites other than their own, I would have never purchased a puppy from them. I let the smooth talking rep persuade me that it was all ok. We are very disappointed and would never recommend them.
Shaun - We are very troubled to receive your feedback and want to apologize for what sounds like the exact opposite of the experience we want our community to have. You did the right thing by notifying us as soon as you thought there may be a problem and our team has been quick to not only see how we can help, but jump into action to investigate how your puppy could have arrived in the condition he did. We take the health and wellbeing of our puppies seriously and want to assure you we're taking the right measures to make sure this doesn't happen to future puppy parents. A member of our team has been trying to get in touch with you to see how your little one is feeling and will continue to be here for you until he's feeling better, and beyond.
Everything was handled exceptional except for being able to FIND the cargo facility that held Chelsea. Thank God I arrived finally 10 minutes before closing after going around in circles, asking anyone I saw for directions. 90 minutes of panic.
Jo - Thank you for your feedback. We were sorry to hear about the difficulty locating the pick-up area, but are glad that Chelsea is doing well and getting settled in to her new home. We look forward to seeing the latest 'pupdates'
We would definitely recommend puppy spot and will use them again ourselves. They were professional and timely with their communications throughout the process. They were available for questions and made us feel at ease during what could be a very anxious process. Well doe!
Thought it was great, only thing negative Jeff did tell me the price of the puppy until I paid for it, all he said they started at 1500. Still happy with the puppy.
David - We are so glad that you are happy with your new Havanese puppy. We are concerned to hear that you were uncertain about the pricing, and will look into training opportunities for your Puppy Concierge and ways we present pricing on the website. If there is anything else you need, we are only a call or an email away.
Excellent communication from m the moment I called until actually receiving this precious being. My Dauchund is beautiful and healthy. Thank you puppy spot for fulfilling a empty place on my heart with this new puppy. She has absolutely improved my world.
Jill - Congratulations on your new family member! It means so much that you trusted us to help you welcome home a puppy. We hope you'll continue to share 'pupdates' with us throughout your puppy parent journey!