People were friendly But I paid way too much money for a sick puppy that was way way to thin! Have had to put out a lot of money to have her checked out by two Vets. She had a horrible infection in her ears that was not treated before leaving Texas and not checked out by the Vet there. She eats her poop, probably because she was left in a crate for she will poop inside her crate and eat it. I am putting out money to give her Meds that might keep her from eating poop. I am feeding her 4-6 times a day to get some weight on her. My Vet is not comfortable about having a puppy come from Texas and may have different fecal worms to work with that Oregon doesn't have. So will be checked more often for the next 6-9 months. I had her fecal test two days after I got her and will have to keep an watch on her. I have sent an email to Puppyspot about what is going on and never heard back. I will not ever use this Company again. Your emails about how well puppies are checked out was not true with this puppy. I have sent Emails with pictures of her how thin she was.
Debra - We were truly shocked and confused to read your feedback, since it is the polar opposite of the feedback we regularly receive and also varies drastically from what we learned when we went back to review your account. Above all else, our top priority is always the health and well-being of our puppies, period. That is why your puppy came from pre-screened breeder who met our high standards, your puppy's breeder followed our mandated health and vaccination protocols, and your puppy underwent an extensive nose-to-tail health exam from a licensed veterinaria - which she passed - before our health team cleared her to travel to you. Additionally, the documentation we have on file from your own veterinarian who saw your puppy shortly after your puppy arrived did not indicate any issues, health-related or otherwise, so we are truly confused to learn that may not be the case. After speaking with you recently, we understand that your puppy does not have worms, per several clean fecal tests, and is doing well in her new home. Although unpleasant, puppies often do eat their own feces and need to be trained not to do so. This is not an indication of substandard care, but rather a fairly normal puppy behavior. Additionally, your puppy's breed, Poodle, tends to have a lean body structure, even as puppies. All that said, our team will continue to work diligently until your experience is turned around and beyond, as you joined a community when your puppy arrived home.
We love our new puppy! Puppy spot did a great job with coordinating transport and communicating with us about his vet appointments prior to travel. They even sent us updated photos before our final payment. Great experience!
Regina - We're thrilled to hear your puppy is doing well in his new home and the bonding has already begun. Your experience is just what we strive for and our team will continue to be here, so please don't hesitate to reach out should you ever need us.†
Christina did the most for me,, but you are all good,,,i love my tiny
Fred - Thanks so much for your kind words about our dedicated team, particularly regarding your interactions with Christina. We will proudly share it with her directly. We're so happy to hear all is well and the bonding has already begun with your newest furry family member. Our relationship has only just begun, so we very much look forward to future 'pupdates' on Tiny as he grows from puppy to dog.†
They understood my feeling and they kept in touch.
Richard - Thanks for taking the time to share your experience with our team, who as you noted works hard to understand each and every one of our community members' needs and subsequently provide a positive experience. As you know, we're here for you any time, so please don't hesitate to reach out if there's anything more you need in your puppy parent journey!
The whole process went smoothly. PuppySpot answered my questions and kept in contact with me until my Stella Rose arrived. I would definitely buy another puppy through them.
Tamra - Thank you very much for trusting us to help you add your newest furry family member, Stella Rose, to your home! It means a lot that you'd be willing to use our service again and we'd be happy to help continue to add to your family when the time is right. As you've experienced, we're actually much more than a service, we're a community, so please continue to keep us posted on how everything is going and let us know if there's anything else we can ever do to be helpful.†
Every step of the way they were there to help. Our puppy is everything we were promised and more. I never thought I would by a dog, who will hopefully be with us for more than 10 years, on-line but it was a wonderful experience and I would do it again thanks to Puppy Spot
Kathleen -†Thank you very much for your feedback. As you have experienced in your interactions with our team, although the internet may have led you to us, with more than 200 employees focused on our mission to make lives better by placing healthy puppies into happy homes, we are much more than a website. We are so glad† your puppy exceeded expectations and don't forget our relationship with you began, it did not end, when you found your puppy on PuppySpot, so do not hesitate to let us know if there is ever anything you need.
Best experience I have ever had with buying a puppy
Kristie -†We really appreciate your feedback and the trust you placed in us to help you fetch your newest best friend, who is looking right at home!†As you know, our mission is to make lives better by placing healthy puppies into happy homes, and we are glad to hear your puppy is doing so well.†Please remember that our relationship with you began, it did not end, when you found your puppy on PuppySpot. So, you should never hesitate to reach out to us if there is ever anything we can do to help you in your puppy journey.
For me, they basically nailed everything there was nothing that l was disappointed in and they are the best company for selling dogs ever. Now, l get to stay home and play with my puppy Christopher Columbus!
De zhong - Thanks so much for your kinds words about our dedicated team of dog lovers. Your experience is just what we strive for and we're thrilled to hear (and see) everything is going so well with your newest furry family member, Christopher Columbus! Please continue to keep us posted and let us know if there's anything else we can do to be helpful in your puppy parent journey.†
Our puppy, now named Kodiak, arrived in excellent condition. He is bright, handsome and exactly what we ordered. He is a joy to our pack. Our two older Siberian girls love him, too. The people at Puppy Spot were kind, helpful and kept us up dated all the time. I would like to thank everyone; breeder and Puppy Spot for their care and thoughtfulness for the puppies going to their new forever homes.
Linda - Thanks for the 'pupdate' on Kodiak! We're thrilled to learn he's fitting in with his pack, particularly his dog-sisters.†As you've experienced, we're more than a service, we're a community. Please do not hesitate to reach out to our team if there's anything we can ever do to be helpful.
It's not for me to tell you how to run your business, you people talk a lot of crap, where my phone call that everybody said they would call when my puppy came home. A big fat lie just to get my money. My DR. says that you are a puppy mill, I would never put a tie strap on a kennel with a puppy in side, you are crazy people. Also my puppy has a heart mermer... 100 percent your kidding
Jeffrey - We were shocked to read your feedback, since it is the polar opposite of the feedback we regularly receive. First and foremost, our top priority is always the health and well-being of our puppies, period. That is why your puppy came from pre-screened breeder who met our high standards (PuppySpot has a zero tolerance policy for puppy mills or substandard breeding of any kind), your puppy's breeder followed our mandated health and vaccination protocols, and your puppy underwent an extensive nose-to-tail health exam from a licensed veterinarian - which she passed - before our health team cleared her to travel to you. Given that, we were surprised to hear your puppy was not feeling well shortly after she arrived. As living, breathing beings, as unfortunate as it is, puppies sometimes get sick. And, that is why our service extends well beyond the delivery of a puppy and we have a dedicated health team to help resolve any issues our customers may have. As soon as we received the mandated health check performed by a licensed veterinarian of your choice indicating there may be a problem shortly after your puppy arrived home, our team was quick to try to not only understand your issue but also see how we can help and unfortunately, we've been unable to get in touch with you after several attempts. We also want to note that all animals that travel via air must have a zip tie attached to the crate for their safety to ensure the carrier doesn't open during travel and this tie is removed during layover for relief or upon arrival at their final destination by the consignee on record. That said, despite your frustrations with us to-date, we always honor our health guarantee, and our Customer Advocate team is here for you whenever you need them. Your relationship with us began, it did not end, when we matched you with your puppy and, despite your apparently frustrating experience with us so far, we remain committed to nurturing our relationship throughout your puppy parent journey.
I love my puppy I purchased from Puppy spot. Unfortunately after having him less than 24 hours he came down with Parvo. He spent 11 days in the hospital and I thought I would lose him. I never gave up hope and he finally came home to me. We had a rough few days at home as he did not want to eat. I syringe fed him for 4 days until he started eating on his own. I am so happy he?s Home and getting stronger all the time. I want to make known to other people to inquire about the initial vaccines that are given and where the vaccines were purchased. My puppy was given his vaccines by the breeder instead of a licensed veterinarian. The problem with that is we don't know how those vaccines were stored. Temperature extremes can weaken the vaccine. Also how do I know if the breeder who gave him the vaccines knew how to administer them correctly? PuppySpot screens their breeders but this important part of the process seems to be left out. All puppies deserve the best chance and I would hope that PuppySpot would require all of their breeders to vaccinate their pups through a licensed veterinarian or clinic that is overseen by a licensed vet. Thank you.
Patricia - We understand how scary it must have been to have your puppy go through such a difficult experience in his first few days home and we were truly surprised to learn he wasn't feeling well, as just like all PuppySpot puppies, yours underwent a mandated nose-to-tail health examination administered by a licensed veterinarian prior to him traveling home to you, which did not indicate he was anything but 100% healthy at the time. Unfortunately, puppies sometimes get sick, which is why we also have a dedicated health team who was quick to try to understand the issue and see how we could help. We are so happy to hear he's feeling better and is thriving his new home. All that said, we want to clear up any misunderstandings surrounding the validity of breeders administering vaccines and boosters. Breeders are regulated and trained in many aspects including proper handling and storage of vaccines, antibiotics, and supplements, and maintain proper storage, handling, and administration practices under the guidance of their veterinarian and inspections from the state and USDA. These steps ensure breeders have the education behind the same care and diligence of the veterinary field when using vaccines, antibiotics, and supplements. Additionally, breeders attend educational meetings and seminars on all aspects of raising dogs and receive continuing education to stay current with the best medicine and practices just as doctors, EMT's and other healthcare professionals do. The health and well being of our puppies is our number one priority, however we also want to make sure our puppy parents are happy, too. To that end, we encourage you to not hesitate to reach out should you ever need us.
They were so friendly and kept me informed on everything she was well taken for her flight she had food and water and pee pad she is healthy loving and I love her to death she plays with the other dog it is so funny I couldn't be happier maybe I will get another
Patricia - Our team works hard to ensure every one of our community members is well prepared for their new best friend, so we†really appreciate you taking the time to share your feedback. We'd love to continue to help add to your family, and will happily assist when the time is right. Until then, our team will continue to be here for you any time, so please don't hesitate to reach out should you ever need us.†
Reached out to them on a Sunday night at 9 pm, they picked up right away and we had the fortune of getting Jeremiah... Could not ask for a better rep!!! Talked us through everything and was on top of everything throughout the process... Would absolutely buy from them again...
Douglas - Thanks so much for the nice words about Jeremiah - we will proudly share them with him directly. Welcome to the PuppySpot family!
The customer service staff was fantastic and guided us thru the process to pick up Lexi. The only reason it does not get 5 stars is that there was too much email traffic. Otherwise a great experience - 4.5 stars!
James - We rely on valuable feedback from customers like you to continue to provide our community with an excellent experience so we really appreciate you taking the time to share your experience. Our goal is to make sure our prospective puppy parents are as prepared as possible before their newest furry family member arrives and err on the side of over-communication when it comes to our community. That said, we appreciate your feedback on our email communications and we're thrilled to hear Lexi is doing so well. Please continue to keep us posted on how everything is going and let us know if there's anything more we can do to be helpful.††
My husband and I are so happy with the service provided by PuppySpot. Our new little addition, KAMi, is a true joy. We sincerely appreciate all the information and continuous assistance we get from PuppySpot and we recommend this service to anyone who is looking for a four legged family member. Thank you very much!! Karla & Kevin
Karla -†Thanks so much for trusting us to help your family fetch your newest best friend, Kami. We work very hard to ensure every member of our community - whether they walk on two legs or four - has a great experience and your recommending us to others means a lot. As you know, we are here for you anytime, so please do not hesitate to reach out to let us know if there is ever anything you need.
excellent service start to finish
Tom - Thanks very much for your feedback! Your experience is just what we strive for, however, we'd like to point out that our relationship has only just begun. So, please reach out to our team at any point in your puppy parent journey if there's anything we can ever do to be helpful.†
I emailed them to let them know I was interested in a puppy and not 2 minutes later I get a call from the representative, Jessica that my puppy had a $300 discount. This is my first time ever getting a puppy and they just made the whole process super easy and the representatives are extremely helpful. I recommend this website for anyone looking to buy a puppy
Josephine - Our team works very hard to provide every member of our community with a positive experience and it sounds like yours is just what we strive for. We truly appreciate your willingness to recommend us to others and look forward to future 'pupdates!'
Fabulous service and process. Thank you ?
Philip - You are very welcome! We really appreciate your kind words and the adorable picture of your newest furry family member. Our team will continue to be here as a resource, so please don't hesitate to reach out if there's anything you ever need.†
Contact and support, I had confidence in puppy spot after almost getting scammed by unethical breeder in houston
Betty -†We really appreciate your feedback and the trust you placed in us, especially after your previous negative experience in your search for a new best friend. As you've experienced, PuppySpot only works with screened and vetted responsible breeders and our service extends well beyond the selection and arrival of your puppy. We're a community and will continue to be here for both you and your puppy, so please don't hesitate to reach out should you ever need us.†
Every person I spoke with was just great. Christen, Yani, Jennifer and many more that I cant remember. There were several other ladies I spoke with. I wish i could remember their names. Air travel was spot on. I would recommend Puppy Spot to all.
Glenn - Thanks very much for the kind words about Christian, Yanira and Jennifer - we will proudly share it with them directly. Your experience is just what we strive for and it means a lot that you'd recommend us to others. Please continue to keep us posted on how everything is going and let us know if there's anything you ever need.†