yes i have told other people about puppy spot and i would reccomened them they did exactely what the said they would do
Jeff - It means a lot that you'd recommend us to others, so thank you very much! We'll continue to be here if you need us, so don't hesitate to reach out if we can be helpful in your puppy parent journey.
This was a smooth great way to find my new little girl. They were very helpful.
Joshua - We take great pride in the work that we do and your feedback lets us know we're making good on our mission to make lives better by placing healthy puppies into happy homes. We'll be here throughout your puppy parent journey, so let us know if we can be helpful in any way!
Toni was a pure pleasure to work with as we found the puppy of our dreams.
The whole process was effortless and efficient
Billy - We are proud to offer prospective puppy parents an easy, transparent and responsible way to find a furry family member and your feedback means a lot. We'll continue to be here if you need us, so don't hesitate to reach out, even if it's just a 'pupdate!'
This was my first experience ordering a puppy online and I had great concerns. I have to say once I held that little bundle of fluff in my arms all my concerns were put at ease. We followed through with the vet check and he checked out healthy! My only concern was my 3 attempts to register him with AKA and I had great difficulty due to answering machines picking up instead of real people. He is going to be my pet and I don't plan to breed so I didn't mind not registering him. I would recommend PuppySpot without reservation!
Doug - It means a lot that you trusted us to help you find your new best friend and we're thrilled that he's doing so well in his forever home! Part of finding a furry family member through PuppySpot means we provide complimentary AKC registration or Canine Partners Listing, along with other helpful AKC resources. We're sorry for any confusion surrounding your puppy's registration and a member of our team will be in touch with you shortly to see how we can help. We're her for you throughout your puppy parent journey, so please let us know if you need anything at all.
Amparo - Thanks for your feedback and welcome to the PuppySpot community!
They made everything easy and personable! Our little Winston is a delite!
Kimberly - Thanks so much for taking the time to share your experience, we really appreciate it! Our goal is to make finding a furry family member both easy and full of joy, so your feedback means a lot. We're so happy Winston is doing so well in his forever home and look forward to future 'pupdates!'
I love this service! I found my little puppy on the site. Had her in my arms 5 days later. Quality breeders, very personalized service, caring and committed to you and your new family member. They stayed in constant contact with me through the whole process.
Cheryl - Thank you so much for the glowing review! It's feedback like yours that lets us know we're making good on our mission to make lives better by placing healthy puppies into happy homes. We're so happy your pup is doing so well in her forever home and hope you'll continue to share 'pupdates' throughout you puppy parent journey!
Paul was so helpful and always willing to answer all my questions. My puppy, China,is so cute. Everyone loves her.She loves people and attention and I think she is getting spoiled. She is a real joy. At her first vet visit the vet liked her so much he asked if he could take her around to introduce her to all the staff since everyone wanted to see her.
Clare came to me with coccidia, fleas and the hair around her eyes were matted. It is costing me money to get her well at the vet. I should have a partial refund
Beverly - Welcoming home a furry family member should never be stressful and we're sorry to hear that was the case for you. Clare's pre- and post- arrival nose-to-tail health examinations performed by two separate licensed veterinarians didn't indicate she was experiencing any of the issues you mentioned in your review, but you were right to let us know as soon as you thought there might be an issue, and a member of our team has been working with you to see how we can help. We always stand behind our puppies, and with proper documentation we'll be able to reimburse you for any unexpected vet costs.
I will use the company again. Great customer service never rushed
Jack - We really appreciate your feedback and for trusting us to help you find a furry family member. We'd be happy to help you find another puppy when the time is right, but until then, please let us know if there's anything we can do to be helpful!
Excellent!!!! I called management to tell them how wonderful the whole transaction was. The ease of receiving my puppy and the top notch help I received constant support. I am thrilled with my Great Dane puppy Victoria!!!! I would be happy to give a written or Videoreview
I saw this adorable Labradoodle come across my news feed and having recently lost my sweet Labradoodle Molly, I wanted to find out more about her I called the number and everyone I spoke with at PuppySpot was amazing and supportive and very helpful. The process of picking up our sweet baby at the airport went perfect. It has been a pleasure dealing with Puppyspot and our new baby Riley is amazing! Thank you to everyone who assisted us in bringing our baby home.
Michael - You are so very welcome! We're sorry to hear about the loss of Molly. Nothing can ever replace her, but we're happy to know Riley is helping you heal and the bonding has already begun. Even though you're not a first time puppy parent, our team will be here if you need us, so don't hesitate to let us know if we can be helpful in any way!
When the situation wasn't from their point of view, there was irritation and impatience.
Jill - We rely on community feedback from customers like you and appreciate you taking the time to candidly share it with us. It's especially troubling, since it's the exact opposite of the experience we want our community to have while welcoming home a furry family member. A member of our team has been trying to get in touch with you to learn more, see how we can help and see where we failed to meet your expectations and we look forward to speaking with you soon.
Yes, I would buy from Puppyspot again. We love our new cocker spaniel. Puppyspot seems a little expensive but I appreciated the service that went with the purchase. There was some (airline) trouble getting our puppy to us (he had to take two flights) and he ended up staying overnight in Detroit, but a very nice woman called us to say he would be put in a kennel overnight and flown first thing next morning so I was pleased with the professionalism of the travel group. He was a scared little guy when we got him after his long journey, but he is wonderful now - all that we hoped for and more - and so cute!
Maryanne - Congratulations on your new best friend! We know it can be scary for first time fliers, whether they walk on two legs or four and we appreciate your (and your puppy's) patience during his big journey home. We're thrilled your pup is thriving in his forever home and we look forward to future 'pupdates!'
Their customer service was top notch! They truly cared about placing the pup in the right home and had a genuine care and concern for the animals they were placing. Over all lovely people and lovely service!
Nicholas - Thank you for your wonderful review! Like yourself, we are committed dog-lovers and we take great pride in matching prospective puppy parents with the right pup for their family. Welcome to the PuppySpot family!
The staff at PuppySpot were continually on top of everything. They answered questions quickly and even set up a conference call with the breeder to answer questions. Great experience
I am extremely happy with Puppy Spot..I worked with Daniela. Since the very first phone call Daniela was extremely helpful and very patience . She sent me not only the pics of puppies but the pics of parents that I requested. I.T took a few weeks to find my precious puppy but she worked with me. Before the arrival of Echo (puppy) and after I kept in touch with Daniela and her office. I had questions about training and food and both were answered prumpltly. I receive phone calls from different departments in her office to ensure I and my family were well prepare and aware of the tremendous responsibility. That made us feel safe because Puppy Spot truly cares about the well being of these puppies. I will defendently work with them again and will recommend them. Thank you Daniella and Puppy Spot!!!
Claudia - You are so welcome and thank YOU for your wonderful feedback. We believe every company is a direct reflection of its people, so we really appreciate the feedback about Daniela and will proudly share it with her.
Have already discussed with management the issues experienced.
Lisa - Welcoming home a furry family member should be full of joy and excitement and we're disappointed you had such a negative experience. We rely on valuable feedback from customers like you to continue to provide a positive experience for our community and our team has taken your feedback to heart and will use it to improve in the future.
Our puppy is perfectly healthy and amazing! However, the customer service with this company is extremely poor. They were very quick to call every day about my puppy. But once I paid, all communication was lost and I couldn't get a straight answer from anyone. My calls were not returned and when I did finally talk to somebody else they just pointed the blame to another department. Nothing but headaches and a big runaround.
Michael - First and foremost, we are thrilled your puppy arrived happy and healthy, and we think he is amazing too! We appreciate your candid feedback and we're sorry for what sounds like a frustrating experience. A member of our team will be in touch with you shortly learn more and see how we can do better in the future.