My puppy was very sick and almost died. will NEVER recommend you to anyone in fact if I do not receive the over 1,000.00 in vet bills back I will be sending this all over the internet
Patricia - We were truly shocked to learn your puppy wasn't feeling well a few weeks after arriving home, as just like all PuppySpot puppies, yours underwent a mandated nose-to-tail health examination administered by a licensed veterinarian just prior to traveling home to you, which did not indicate he was anything but 100% healthy at the time.†As living, breathing beings, as unfortunate as it is, puppies sometimes get sick. And, that is why our service extends well beyond the delivery of a puppy and we have a dedicated health team to help resolve any issues our customers may have. Our team has been quick to try to not only understand your issue but also see how we can help, and will continue to do so until all is resolved. As we mentioned in our recent communications with you, your relationship with PuppySpot began when your puppy arrived home, so you should never hesitate to reach out if there's anything you ever need.
Everything that was done was done well. They kept us informed when there was a delay in Zeke's arrival date of one day. He arrived in good shape and he is adorable and very loving with us and our elder states lady, a Golden Retriever.
Thanks so much for the feedback. We strive to make the entire process a terrific one for puppy and owner alike, so we really appreciate the kind words. We are also glad to hear your elder stateswoman, the Golden Retriever, has taken welcomed your new family member with open paws. Please remember that our relationship began, it did not end, when you found your puppy on PuppySpot, so you should never hesitate to reach out to us if there is anything else we can do to be helpful.
I don't even know where to buy puppies anymore and was skeptical, not everything can be bought via web. The team spent plenty of time answering my questions and addressing my skepticism. Everyone was so helpful and responsive to our needs. She arrived healthy, per plan and was so sweet/ friendly. We fell in love instantly, couldn't ask for a cuter puppy (to deal with her naughty puppy behavior). There's been lots of check ins from puppy spot to continue to engage us, so this has definitely been great. The experience was very smooth and we are very happy with the service.
Priya - Thanks very much for trusting us to help you fetch your newest best friend. PuppySpot was created to help individuals and families find the right puppy for them, no matter their location, and from a trusted, responsible source. As you've experienced, we're more than just a website, we're a community and our relationship has only just begun. So, please don't hesitate to reach out to our team if there's anything else you need during your puppy parent journey.†
Our puppy consultant was very professional, considerate, willing and able to an questions.
Bonnie -†Thanks so much for your positive feedback about your experience with your Puppy Concierge. We really appreciate it! And, remember, our relationship with you began, it didn't end, when we matched you with your puppy, so please reach out with any questions you have throughout your puppy parent journey.
Friendly people, who honestly care about the pets they are selling.
Timothy -†Thanks for taking the time to provide feedback on your experience with our dedicated team of dog lovers. Please continue to keep us posted on how everything is going and never hesitate to reach out if we can be helpful in any way!
Very helpful and knowledgeable. Reassuring of where the pups come from. answered all my questions and concerns. great follow up via email or phone call
Victoria - We're so happy to hear you found our team both helpful and knowledgeable, as that is just the type of experience we strive to provide our community. Our relationship began when your puppy arrived home, so our team will continue to be here as a resource as you need us throughout your puppy parent journey.†
Very thorough in every way. Excellent people and service. The puppy is amazing and so playful and healthy! I can't say enough how happy we are!
Sandra - we really appreciate the kind words and, although we are admittedly biased, we agree with your assessment. Our company is made up of about 200 puppy-loving team members dedicated to our mission to make lives better by placing healthy puppies into happy homes. So, the thousands of 5-star reviews (like yours) bring smiles to our faces. Welcome to the PuppySpot family and please remember that our relationship began, it did not end, when you found your puppy on PuppySpot and we are here to support you throughout your entire puppy journey.
Puppy smart staff provided excellent customer service! They kept me in the loop at all times. From the initial call until the travel arrangements and safe arrival of our beautiful Labrador puppy.
Nancy - Thanks for the terrific feedback and awesome pictures of your puppy. We will share both with the team. Communication sits at the core of what we do, se we are glad to hear you had the experience we strive for everyone to have. Also, please remember that our relationship began, it did not end, when you welcomed your new four-legged family member home, so feel free to reach out to us anytime if there is anything we can do to be helpful.
They did not ever answer the phone, when the phone rang for many times, the phone disconnected. My dog was supposed to arrive at 4:30 pm and at 1:00 pm, I got a call from the airport stating that my dog had been sitting there for three hours and I would be charged a fee if I didn't pick him up soon. No one informed me of the flight change. I was given misinformation about where my puppy would arrive, they changed the airport, two days before I got the puppy.
Cynthia - We understand how frustrating it must have been to have difficulty getting a hold of our team while Hurricane Irma was upon our office in South Florida. As we explained shortly after the storm passed, our team did their best to stay in contact during the storm while staying safe and we truly appreciated your patience and understanding. All that said, we're truly sorry for the confusion surrounding the travel details for your puppy. Our team works very hard to try to accommodate preferred travel details, and while we do our best to book as close to the dates, times and preferred airports requested, it's dependent on several factors often out of our control like flight availability, weather and more. As soon as we learned we were unable to secure a flight into your preferred airport, our team was quick to reach out to determine the next best airport location for pickup and confirmed these details with you prior to your puppy's arrival. Just as sometimes happens with human air travel, planes can be overbooked, which was the case with your puppy's flight. In an effort to get your puppy to you on the date promised, your puppy's breeder booked a new, earlier flight, and unfortunately we were not made aware, causing us to be just as surprised as you were to learn your puppy had arrived early and completely understand how this would have been frustrating. To that end, a member of our dedicated Travel team has been trying to get in touch with you to see how we can help, as our relationship has only just begun, meaning our team will continue to be here for you should you ever need us.
Puppyspot was great! They were very thorough and followed upa lot to make sure that our puppy arrived safely and transitioned well. Our puppy is adorable too!
Nicole - Welcome to the PuppySpot family and thank you for the great feedback. One of our goals is to take all the unknowns out of finding a new puppy and, in addition to our proprietary placement process which includes our industry-leading breeder standards and health protocols, clear and consistent communication with you is critical. As you noted, that communication does not end when we place a puppy, but continues long after your puppy arrives home. Please remember that we are here to support you throughout your puppy journey, so you should never hesitate to reach out to us with any questions or if there is anything we can do to be helpful.
Great customer service and follow up puppy was as advertised and arrived as scheduled
Robert - Thanks the feedback. Our team works very hard to make the entire PuppySpot process a great experience for all members of our community, whether they walk on four legs or two, so we are glad to hear we met the mark with you. Please also remember that our relationship with you began, it did not end, when your puppy arrived home, so do not hesitate to reach out to us anytime if there is anything we can do to be helpful.
Awesome customer service, Great communication on when & where I would pick-up my new puppy.
Nick - Thanks very much for the feedback and for sharing the picture of your new best friend. Although our #1 priority is always our puppies, making sure the experience is enjoyable for you, too, is something we also take a great deal of pride in. To that end, clear and transparent communication is critical and we work very hard to ensure there are no surprises at any point in the process. Please remember, too, that the communication has not ended. Our relationship with you began, it did not end, when you found your puppy on PuppySpot.com, so you should feel free to reach out to us anytime with any questions you may have. Also, as a new PuppySpot community member, you also received an invitation to our VIP program and you should keep your eyes peeled for exclusive VIP offers specially curated and offered only to members of the PuppySpot community.
They were awesome to work! We love our new puppy Teka.
Pamela - Thanks so much for the kind words - your experience is just what we strive for. Don't forget that our team will continue to be here for you and Teka whenever you need us, so please don't hesitate to reach out if there's anything we can do to be helpful in your puppy parent journey!
There was no or little description of the puppy and it's temperament. It is already a difficult decision to add a new puppy to one's home. There should have been more information available about the puppy and also about his breeder, background and parents. Also there was no ongoing contact with the concierge. Once the transaction was complete, the concierge disappeared. I felt abandoned. All that said, our puppy is fantastic and it turned out great. Getting there was difficult.
Michael -†While we are thrilled your puppy arrived happy and healthy and the outcome was great, we are sorry to hear you had some frustrations along the way, since we believe the entire process should not only provide a terrific outcome but also be a joyful one for all of our two- and four-legged community members. We absolutely agree that adding a puppy to your family is an important decision, which is one of the primary reasons we started PuppySpot and placed transparency and communication at its core. As a result, we were surprised to hear you did not feel you could get all of the information you were looking for, since it is readily available and, not only could your Puppy Concierge have given it to you, but we also could have connected you (as we would any customer) directly with your puppy's breeder to ask additional questions. In terms of ongoing contact with your Puppy Concierge, we are very sorry to hear you felt abandoned, as that's the exact opposite of how you should feel when you join our community. Although we are always happy to connect you with your Puppy Concierge, our process is intentionally designed to ensure subject matter experts are assigned to each step of the journey to make sure everything goes smoothly. That is why you spoke with several other specialized team members after you worked with your Puppy Concierge to find your puppy. Thank you for your feedback, and please remember that you can reach out to us anytime since our relationship with you began, it did not end, when you found your puppy on PuppySpot.com.
PuppySpot did real good generally. They worked with me relatively okay on all the issues I raised. In the end the pedigree of the puppy was not forthcoming before delivery to us. So we were left with taking some risk. We also were forced to take some risk on the weight of the puppy when it was reported that she weighed a little more than we expected. The result of that is yet to be seen when she grows up. It might be okay in 6 more months, that is hard to tell. So we signed off on that. PuppySpot in the end also relented on the AKC registration and the breeder sent us direct a clean registration which we have mailed in to the AKC. Hopefully that will go through with a full, clean registration with the AKC. That is to be expected, especially when I was the one who signed off on our registration as a full registration and the breeder signed the form as well (that we mailed to the AKC). We thank PuppySpot for facilitating all this and making the full pedigree registration possible. I am 73 years old and so agreed to take the risk because we just wanted our sweet beautiful Kiah Joy. A buyer who is say 30 years old might benefit from dealing directly with the breeder so they can actually see what they are buying and that the puppy fits in with their plans. For us, PuppySpot was great.
Jessica was great with the process of purchasing our puppy. She was very informative
Vincenzo - A company is only as good as people it's comprised of, so we truly appreciate your feedback about Jessica and will proudly share it with her directly. Our team will continue to be here as a resource whenever you need us, so don't hesitate to reach out.
Great service. Very knowledgeable about the puppies I was interested in and helped me find the perfect pet for my family. Returned my calls promptly and answered all my questions. My puppy arrived in perfect condition. I love her very much and she fits right in. Thanks, Puppyspot ?
Although I feel their prices are inflated, they were great to work with. Very friendly and professional. Answered all my questions and provided the additional information I requested on my chosen puppy. Our puppy arrived healthy, happy and well adjusted. I would definitely recommend PuppySpot to anyone looking for a quality puppy.
Jo-Anne - First and foremost, we're thrilled you had such a positive experience with our team and that your puppy arrived just as intended - happy and healthy. As you mentioned in your review, there are certainly less expensive places to find a puppy and our goal is to be the best, not to be the cheapest, place to find a new family member. Our mission is to make lives better by placing healthy puppies into happy homes. And, we are confident that the ongoing investment we make in providing the best service in the industry via the 200+ employees who are committed to our mission mean there is no better way to find a puppy than through PuppySpot. As you have experienced, what we do encompasses a lot more than just coordinating travel arrangements and providing our industry-leading health guarantee. Above and beyond the exceptional customer service we aim to provide all of our customers, we also screen and qualify our breeders in accordance with our high standards and handle all of the research for you, so you can focus on what really matters - preparing your home for your new best friend. Knowing that each customer has a unique set of needs, we utilize a hands-on, personalized approach to provide guidance throughout the entire placement process, including breeder screening, vaccination and health protocols, our No Puppy Mill Promise, and our lifetime support, all of which (and more) we are able to provide through our proprietary systems and professional team focused on placing healthy puppies into happy homes.
the people were helpful, but travel booked our dog into a different airport than we had specified, with a round trip car ride of 7 hours; In addition her plane was delayed by another 3 1/2 hours our journey was almost 11 hours. We have still not received her original papers with her parentage etc. Our puppy is wonderful however.
Laura - Our Travel team works very hard to try to accommodate preferred arrival airports for our customers, but unfortunately it's not always possible, which is why we work with our customers, just as we did with you, to determine a secondary option, and confirm these details prior to a puppy traveling to his or her new home. We understand your frustration by your puppy's travel delay, but just as with humans, puppies' flights can be delayed for a variety of different reasons, largely out of our control. That's why we always recommend, as we did with you, prospective puppy parents call airlines ahead of their puppy's scheduled arrival to ensure the flight is on time. Additionally, as soon as we were notified that your puppy's flight may be late, a member of our Travel team immediately reached out to let you know, as well as checking in after your puppy's arrival to see how everything was going. As we promised in our recent communications with you, we'd be happy to locate the pedigree information you're looking for. We're thrilled to hear your puppy is thriving in her new home - please don't hesitate to reach out to our team if there's anything else you ever need.
Deena was great! She followed up our phone calls with email info as promised, answered all our questions & was very helpful. The travel dept helped reassure us in getting out girl home.
Gerald - Thanks so much for the kind note about Deena! We will be sure to proudly share it with her directly as she takes great pride in her work. We're also thrilled to hear our travel team was both helpful and reassuring and that your girl is doing well in her new home. Don't forget that our team is here for you anytime, so let us know if there's anything you ever need.†