Stayed in touch with a great deal of information before, during and following the puppy purchase. Returned calls when more information was needed. Really cared about every aspect of my puppy experience. I am a first time puppy owner. I researched Shiba Inu and hoped we would be a good match. We are!
Susan -†We really appreciate your feedback and the trust you placed in us, especially as a first-time puppy parent. Your experience is just what we strive for and don't forget that our relationship began when we matched you with your puppy, so you should never hesitate to reach out if there's anything you ever need.†
Take care of your customers I did not get vet records as promised I did not get his registration papers so I can register him, I did not not get his papers for his micro chip. You got my $2848 I got a cage with Olaff in it and nothing else. Would I buy from Puppy Spot again HELL NO and maybe a lot of other people won't when I post this on Facebook and ask my friends to share it. I called, emailed text message and left messages and no one cares enough to call back.
Marlys - PuppySpot is committed to ensuring our customers have a positive experience, so we were truly surprised and confused to receive your feedback. We understand you were upset when the paperwork you expected was not attached to your puppy's crate upon arrival, which can sometimes happen, as it can be detached in transit or kept by the airlines for their own records. That said, our team was quick to provide this documentation to you via email as soon as we learned you needed it and your puppy's breeder will be mailing new, original copies as requested. Additionally, we are proud to provide each and every PuppySpot puppy parent complimentary AKC registration or Canine Partners Listing, along with other helpful items like enrollment in AKC reunite, lifetime access to AKC events, and more, which we confirmed you completed with our partner shortly after your puppy arrived, so you should have no concerns as to your puppy's registration status. As we mentioned in our conversation with you shortly after receiving your review, our team is here for you any time you need us, whether it's questions about our partner offerings or simply advice for training and acclimating your puppy to your home. Our relationship has only just begun, so please don't hesitate to reach out if there's anything we can do to be helpful.
Our experience with puppy spot was wonderful! Cleo arrived safe and sound, and everything was well communicated to us throughout the whole process.
Brianna - Thanks for taking the time to share your experience fetching your newest best friend, Cleo! We're thrilled to know everything is going so well and look forward to continuing our relationship. Please let us know if there's anything more we can do to be helpful in your puppy parent journey.†
Very helpful and responsive. Our puppy is healthy and was thenright personality fit for our family.
Rashid - Our mission is to make lives better by placing healthy puppies into happy homes and your feedback truly embodies just that. Our team will continue to be here as you need us, so please don't hesitate to reach out if there's anything more we can do to be helpful.†
There is absolutely no doubt that my puppy came from a puppy mill. I received him with filthy ears that had never been cleaned and a tummy infection. His vaccination schedule was handled completely improperly even though they sent me the medical records on a form that specifically lists the timeframe for each vaccination. I love my puppy and wouldn't change a thing about him but it was a shock to realize what a horrible process this was and I would never get a puppy this way again.
Kerri - PuppySpot does not, and will not ever work with puppy mills and has a zero-tolerance policy for substandard breeding practices of any kind. In addition to our comprehensive proprietary screening process that all members of our breeder community must pass (which results in acceptance of fewer than 10% of applicants), we stay in regular contact with our breeder community and have members of our Breeder Compliance team in the field every week of the year. Our top priority is always the health and well-being of our puppies, period. That is why your puppy came from pre-screened breeder who met our high standards, your puppy's breeder followed our mandated health and vaccination protocols, and your puppy underwent an extensive nose-to-tail health exam from a licensed veterinarian ? which he passed ? before our health team cleared him to travel to you. Given that, we were surprised to hear your puppy was not feeling well shortly after he arrived. As living, breathing beings, as unfortunate as it is, puppies sometimes get sick. And, that is why our service extends well beyond the delivery of a puppy and we have a dedicated health team to help resolve any issues our customers may have. Our team has been quick to try to not only understand your issue but also see how we can help, but we've been unable to get in touch with you. Unfortunately, until we speak with you and receive veterinary records for your puppy, we're not able to address and resolve your concerns. That said, with proper documentation, we always honor our health guarantee, and our Customer Advocate team is here for you whenever you need them. Your relationship with us began, it did not end, when we matched you with your puppies and we remain committed to nurturing our relationship throughout your puppy parent journey.
From the time I found my puppy and his arrival, Rachael was great. The transaction began with Paulina and I could reach out to Rachael at any time for assistance. She even set up the conference call with the breeder to have my questions answered and answered any questions about the puppy's travel. Rachel is priceless!
Nina -†Thanks very much for your feedback. We firmly believe that every company is a direct reflection of its people, so we really appreciate the feedback about Paulina and Rachael and will proudly share it with them directly. We are here for you as a resource anytime, so please keep us posted on how everything is going and do not hesitate to reach out to our team if there is anything we can do to help.
Eager and informative, however, rather secretive when dealing with my questions of "full rights". I was always told "You can take that up with the breeder after you get your puppy". This has got to change!
We got our 1st beagle from you in November, and Gus is great, but he needed a pal. Gilly was delivered to us in early January and they have become fast friends and excellent additions to our family. They are thriving. Happy Healthy little guys. We couldn't be more pleased with them. They have brought joy and laughter into our home and I can't remember when I enjoyed having puppies more than now. I would recommend your service to everyone. They arrived on time, you were great with their travel plans and they were healthy. What more could we ask for!
Sheryl -†Thank you very much for your positive feedback and adorable picture of Gus and Gilly! We're thrilled that you trusted us for not one, but multiple new family members. As you've experienced, we're here as a resource for you anytime, so please keep us posted on how everything is going and do not hesitate to reach out to our team if there is anything we can do to be helpful.†
Very good travel dept. & customer service.
Stewart -†Thanks for taking the time to provide feedback on your experience with our dedicated team of dog lovers. Please continue to keep us posted on how everything is going and never hesitate to reach out if we can be helpful in any way!
Bella is the joy of our lives! Thank you so much!
Susan - You are very welcome! We're thrilled to know Bella is thriving in her new home and look forward to future 'pupdates.'
We were not told our AKC registrations was taken care of so we paid for it. Also, we were never told how to get our puppys microchip in our name. Still do not know. Also, photos of parents and puppy food as well as the puppy's schedule and where they slept etc would be VERY helpful.
Jana - We are proud to offer each and every new PuppySpot puppy parent complimentary AKC registration or Canine Partners Listing, along with other helpful items like enrollment in AKC reunite, lifetime access to AKC events, and more. We were surprised to learn you were unaware of these offerings, as this information was shared with you verbally and electronically several times both before and after your puppy arrived home. We are always happy to provide pictures of your puppy's parents upon request and our records show our team sent you the name, type and recommended feeding schedule by email before your puppy arrived home. A member of our dedicated team will be in touch with you shortly to learn more and see how we can help. Our relationship has only just begun, so please don't hesitate to reach out in the future if there's anything we can do to be helpful.
The representative was very helpful. Picking up Maddie was an easy process.
Robert - Our team works hard to provide a positive experience for every member of our community, whether they walk on two legs or four, and your feedback means a lot. Please continue to keep us posted on how everything is going with Maddie and let us know if there's anything you need.†
Send health insurance but breeder had told me that i would get rest of shots and her spayed included in the $4000 but then never contacted to find out how
Tammy - We apologize for any misinformation you may have received from your puppy's breeder. We guarantee that your puppy will arrive up-to-date on all of her shots and vaccinations, which we understand is just how she arrived, in addition to being healthy and happy, which is also a priority for us. While we have an industry-leading health guarantee against congenital and hereditary issues, we rely on responsible owners to continue the administer the appropriate care for their puppy throughout his or her life, which includes future vaccinations and spaying/neutering at the appropriate age. As soon as we received your feedback, a dedicated member of our team was quick to reach out to learn more, clear up any confusion and reiterate our relationship with you began, it did not end, when your puppy arrived, so you should never hesitate to reach out if there's anything we can do to be helpful in the future.
From beginning to end, the experience was warm and extremely professional. You could really feel the caringness of the staff.
Wonderful experience from start to finish.
Since we got our French Bulldog from PuppySpot, our lives have change! She is in excellent health with a wonderful personality. If we ever decided to get another pet, it would be from Puppyspot??!
They were very thorough and exceptionally friendly. But, was very very dissappointed with follow up. When we took Rudy for his new Puppy visit, they recommended a stool sample and found a very contagious parasite. I e-mailed a contact at Puppy Spot with my concerns, but, got no response. Then a week later I called the Customer number on your website and left a voice mail message and still no response. And, I also asked about the 10-yr guarantee that was promoted to us before we bought the dog. I know these parasites are common with dogs being together, all they had to do was talk with me, and regarding the guarantee, guide me to your website, eventually I fould it. So, after spending almost $3,000 on a puppy, I think I at least deserved a follow up. ***We have had to treat Rudy twice a day for going on 3 weeks. Not fun.
Katherine - First and foremost, we want to apologize for what sounds like a frustrating experience after your puppy arrived home, and one that varies greatly from that which we strive to provide our community. We were truly surprised to learn your puppy was diagnosed with a parasite, albeit a common and treatable puppyhood parasite, as his mandated pre-travel nose-to-tail health examination administered by a licensed veterinarian did not indicate he was anything but 100% healthy at the time. A member of our dedicated Customer Advocate team has been working hard to better understand your concerns, see how we can help and learn how we can do better in the future. While we're happy to know your experience has improved and you are now receiving the level of service we strive for, please remember that your relationship with us began, it did not end, when we matched you with your puppy and we remain committed to nurturing our relationship throughout your puppy parent journey.
The process was easy and the staff was friendly.
Eric - Thanks very much for your feedback and welcome to the PuppySpot family!
Great communication along the way with priority on pet's Health & Safety