Very attractive service was as fast as possible my dogs are healthy and beautiful
Keila - Thank you very much for your positive feedback and for the adorable picture of your newest best friends. We're thrilled that you trusted us for not one, but multiple new family members. As you've experienced, we're here as a resource for you anytime, so please keep us posted on how everything is going and do not hesitate to reach out to our team if there is anything we can do to be helpful.
I thought the service was great and fast and they keep in touch with us until we receive ourPuppy
Gerald - Thanks very much for the kind words about your experience with our team. Don't forget that your relationship with us began when your puppy arrived home, so please don't hesitate to reach out if there's anything more we can do to be helpful.
Everything was great except we called and left several messages when we got our puppy about food and such and no one ever called us back.
Christopher - Thanks very much for your feedback, although after looking back at your account we're somewhat confused by your statement that no one called you back about your puppy's food. During our customary follow up communications shortly after your puppy arrived home, a member of our team spoke with both you and your wife and provided this information in addition to checking in to see how everything was going. You joined a community when we placed a puppy in your home,† so you should never hesitate to reach out if there's anything more we can do to be helpful in your puppy parent journey!
We ABSOLUTELY LOVE our GIGI....our golden doodle...from South Dakota...and JOSE was MOST HELPFUL and cheerie...we had just lost our AIREDALE...so his demeanor was MUCH APPRECIATED !!!! We just LOVE our new puppy...and so does our vet....all the women at "the vets" have "fallen for GIGI !!! We'll be taking Gigi to Puppy training school for 6 week sessions once a week....there is a very good trainer in the valley....so we're GOING !!! Can't say enoug good about Gigi...our vet says "you got a good one" !!!
Mike - Thanks so much for your kind words, particularly about Jose, who we will proudly share your feedback with directly. We're thrilled to hear Gigi is doing so well in her new home and is making fast friends wherever she goes. Please continue to keep us posted and let us know if there's anything more we can do to be helpful in your puppy parent journey!
From the very first time I spoke with Jeff *Personal information removed by Feefo*, I was at ease with a process I knew nothing about. I had never thought of purchasing a puppy on line without having met him. But Jeff was very professional, answered every question I had and was so very helpful. From the moment of that first conversation, until the time I spoke with Sandra regarding the flight and everything our new puppy should be coming home with, and what we should bring to the airport, everything went smooth. I was even able to reach out with additional questions before our puppy came home! Great experience.
Fernando -†Thanks very much for your feedback. We firmly believe that every company is a direct reflection of its people, so we really appreciate the feedback about Jeff and Sandra and will proudly share it with them directly. We will continue to be here for you as a resource anytime, so please keep us posted on how everything is going and do not hesitate to reach out to our team if there is anything more we can do to help.
Our puppy is so sweet and smart. It's very obvious his breeder family loved him very much. If we decide on another fur baby we will most definitely return to puppy spot. Thank you
Geena - You are very welcome! As you've experienced our breeder community puts a great deal of care and love into raising and placing their puppies into good homes through PuppySpot. We really appreciate your willingness to come back to us for future furry family members, and when the time is right, we'd be happy to help add to your pack! Until then, our team will continue to be here as you need us, so please don't hesitate to reach out if there's anything we can do to be helpful.†
The service representatives were all knowledgeable and very polite. The pet concierge allowed me to have an extended conversation with the breeder. My sheltie puppy arrived at the airport in great condition. I was a little leery of buying a puppy I had never seen or interacted with, but it worked well.
Edward -†We really appreciate your feedback and the trust you placed in us to help you find your newest furry family member. As you have experienced in your interactions with our team, although the internet may have led you to us, with more than 200 employees focused on our mission to make lives better by placing healthy puppies into happy homes, we are much more than a website. Our relationship with you began, it did not end, when your puppy arrived, so please don't hesitate to reach out if there's anything we can do to be helpful in the future.
Puppy Spot is the worst experience I have ever had. This was the first time I purchased a pet in this manner and never again...No one knew what anyone else was doing. I would get a call about something and a short time late get another call from someone else about the same matter...these people need to learn to communicate with one another...never again and I would not recommend Puppy Spot to anyone else...very poor experience...now I would appreciate not being bothered again...thought I was done with you people....
William - We were truly shocked and confused to read your feedback, since it is the complete opposite of the feedback we regularly receive and also varies drastically from the experience we strive to provide our community. After speaking with you recently, we understand you were unhappy with the costs associated with your puppy's travel accommodations. From reviewing the records of our communications with you, several members of our team clearly communicated theses costs ahead of time and went out of their way to accommodate your additional requests. While our priority is to place healthy puppies into happy homes, we want to make sure you have a positive experience, too. Despite our team's attempts to understand your frustrations and hard work to turn around your experience, we're disappointed to learn we've been unable to do so thus far. Even though you've requested to not be contacted, we want you to know our Customer Advocate team is here for you whenever you need them. Your relationship with us began, it did not end, when we matched you with your puppy and we remain committed to nurturing our relationship throughout your puppy parent journey.
They helped us find a great new puppy.
Diana - Thanks very much for the 'pupdate' on your newest furry family member! We're happy to hear everything is going so well and will continue to be here as a resource as you need us through your puppy parent journey.†
The staff at puppy spot are very helpful ,the called the very next morning to see if all was well,Baxter AKA Chester is loving is new forever home, he's full of energy
Donald - Thanks for your kind words about our dedicated team! We're thrilled to hear (and see) Baxter is doing so well in his forever home and look forward to future 'pupdates.' Our relationship has only just begun, so please let us know if there's anything you ever need.†
Jason - Our team strives to provide an excellent experience to our community, so your feedback is much appreciated. Please keep us posted on how everything is going and let us know if there's anything more we can do to be helpful.†
Easy to purchase, person was excited for & with me, person was responsive. Only issue, booking travel plans-worked to meet my travel day request but would have been nice to have it confirmed with me before booking to consider time of day and travel time for pet. Communication with travel group was a little difficult as they would call but couldn't hear or hang up then when trying to call back was very difficult to get through. Breeder was very responsive when requesting vaccination info since airline removed from carrier.
Courtney - Thanks very much for taking the time to share your experience. We rely on valuable feedback from customers like you to continue to provide a positive experience for our community. Our dedicated Travel team works very hard to try to accommodate preferred travel details, and while we do our best to book as close to the dates, times and preferred airports requested, it's dependent on several factors often out of our control like flight availability, weather and more. All that said, we always arrange travel that is in the best interest of the puppy, so you need not worry. Our relationship with you began, it did not end, when your puppy arrived, so please don't hesitate to reach out if there's anything we can do to be helpful in the future.
Everything went smoothly and as planned.
Gayle -†Thank you for sharing your experience with PuppySpot! As you've experienced, we're more than a service, we're a community. Please do not hesitate to reach out to our team if there's anything we can ever do to be helpful.
Attentive, flexible, complete service with tons of options.
Doug - We truly appreciate receiving valuable feedback from our customers. Thanks very much for your kind words and welcome to the PuppySpot family!
Never worked with a third party before and was a bit skeptical. Would work with them again in a heartbeat. Every staff member was very professional and helpful in every way. They are there to support you and your new puppy even after the purchase.
Barbara - Thanks very much for trusting us to help you fetch your newest best friend. Your experience is just what we strive for and your willingness to come back to us for future furry family members means a lot. As you know, our team is here for you whenever you need us, so please don't hesitate to reach out if we can be helpful in anyway.†
Service not good I got a sick puppy called twice and three emails still waiting to talk to my advocate not a happy camper.
Anthony - We were troubled to read your feedback, since it is the polar opposite of the feedback we regularly receive and varies greatly from the experience we strive to provide our community. Like all PuppySpot puppies, yours underwent a nose-to-tail health exam from a licensed veterinarian - which he passed - before our health team cleared him to travel to you. Given that, we were surprised to hear your puppy was not feeling well shortly after he arrived home. As living, breathing beings, and as unfortunate as it is, puppies sometimes get sick. And, that is why our service extends well beyond the delivery of a puppy and we have a dedicated health team to help resolve any issues our customers may have. Several members of our team have been working to learn more and see how we can help, and from our recent communications with you, we're happy to report your puppy is feeling better and thriving in his new home. Your relationship with us began, it did not end, when we matched you with your puppy and we remain committed to nurturing our relationship throughout your puppy parent journey.
Pierre - We strive to be the best option for adding a furry family member to your home in a responsible, trusted way, so your feedback means a lot. You joined a community when your puppy arrived home, so please don't hesitate to let us know if there's anything more we can do to be helpful in your puppy journey.†
The customer service reps were always beyond pleasant and helpful. It can be an unnerving process and I always felt as if they were one step ahead of the Process. It was seamless-every aspect. My only issue was as a first timer with this service i felt as if there was some disconnect with the breeder. However, all worked out amazing- we love our puppy. And yes, I would definately use the service again.
Jaime - Thanks so much for your kind words. Our team works very hard to provide a seamless, quality-driven experience for all members of our community, so your feedback is particularly meaningful. We're surprised that you felt disconnected from your puppy's breeder, as we're always happy to connect prospective puppy parents with their breeder upon request via conference call before a puppy arrives home, and more directly shortly after. All that said, we're thrilled to hear everything is going so well and look forward to future 'pupdates!'
Delay and he was sick
Regina - The health and well being of our puppies is always our number one priority, which is why we have extensive health and safety standards and protocols in place. One of those standards is a puppy must weigh at least two pounds or be 12 weeks-old in order to leave his or her breeder. The original puppy you selected to add to your family did not meet those requirements by your preferred arrival date, so in his best interest, we could not allow him to travel at the time. As is customary, our team gave you several options: wait for your selected puppy to become either two pounds or 12 weeks-old, select a new puppy that met these requirements, or cancel and receive a full refund. You chose to select a new puppy and our team was happy to help you do so. Just before your new puppy traveled home to you, he underwent a mandated nose-to-tail health examination performed by a licensed veterinarian, which did not indicate he was anything but 100% healthy at the time. Given that, we were surprised to learn he developed a cough shortly after arriving home. As unfortunate as it is, puppies sometimes get sick, which is why our relationship extends well beyond the arrival of your puppy. As soon as you notified us of your puppy's cough, our dedicated Health team was quick to reach out, learn more, and see how we could help. We're very happy to report after speaking with you recently that your puppy is feeling better. As you've experienced, PuppySpot is much more than a service or a website, we're a community, so you should never hesitate to reach out if there's anything more we can do to be helpful in your puppy journey.
They were always helpful and full of good advice.
Peggy - Our team works hard to be helpful to our community, so we really appreciate your feedback! Don't forget that our relationship began when your puppy joined your family, so our team will continue to be here to provide support and advice as you need us.†