Everything from start to finish was done with first class service. The sales associate I dealt with , Brad Diamond was extremely helpful and always provided answers to all my questions.
Yes we would buy from them again they were very helpful.we have given friends there info so hopefully they can get a new family member like we did
I was pleased with the help I received when I was trying to find a new best friend, I lost my Yorky of 15 years .I missed him greatly and decided to find a new best friend. I decided I wanted a small chihuahua. I had found a puppy on line and wanted it but felt it was a scam. Then I found Puppy Spot and spoke with them. They were helpful and I found them to be truthful so I got my new friend. He was delivered by plane and very well taken care of for his journey. I loved him the first time I saw him. I had a lot of assistance finishing my transaction and was told all about my Simon. He was delivered right on time with full vet reports of his health and shots.All has gone well. I have contact numbers for his breeder and puppy spot if I have any questions. I would recommend Puppy spot to anyone who needs help in finding their new best friend. You can feel secure in your choice as I was.
Thank you so much for your note and welcome to the PuppySpot family. As you highlight, it can be hard to know who to trust - whether online or offline - when you are looking for a new puppy and there are, unfortunately, a lot of scary stories out there. That's why PuppySpot was founded on trust, and we don't just ask for that trust, but we earn it through transparency and action. We believe adding a new puppy to your family should be an amazing experience, which is why our process is designed to eliminate the scary unknowns and give our customers peace of mind as they fetch their new best friend. And, to your last point, your relationship with us began, it did not end, when you found your puppy on PuppySpot.com, so please do not hesitate to contact us anytime if you have any questions.
I received a very sick dog. After many calls, I called the morning I thought my puppy was dying. I rushed him to the Vet who after examination said he needed to go in the hospital. I spent 6 hours in the hospital with this poor little fella. I never even received a phone call from PuppySpot and called them four days later. We have been nursing this little guy around the clock and am very unhappy.
Terry- We were both shocked and very troubled to receive your review, as it's the opposite of the experience we aim to provide - which you know well, since this is the third puppy you have found through us. As you know from finding two other furry family members on our site, all of our puppies undergo two mandated nose-to-tail health examinations, administered by two different licensed veterinarians - one before traveling to you and one shortly after your puppy arrives. And, while neither of those exams foreshadowed the issues that Cosmo started to experience a couple weeks after arriving home, you did the absolute right thing by notifying us as soon as you thought there might be a problem, as that's exactly what we are here for.† Although numerous team members have had conversations with you since Cosmo got sick, we are deeply sorry if any of our communication efforts have fallen short. While our top priority is the health of your puppy, as a valued member (three-time member, no less) of our community, we are committed to supporting you, too. As you experienced with your first two puppies, the service you describe in your review does not reflect the level of service we strive to provide and we will work tirelessly to make things right. Since your review came in, a member of our dedicated health team has been in touch with you several times to check in, learn more and see how we can help. After speaking with you yesterday, we are very happy to hear Cosmo is feeling better and, while it is still not clear what caused him to fall ill, we will continue to work with both you and your veterinarian until he has fully recovered. As you know, our relationship with you begins, it does not end, when we place a puppy in your home and we will continue to serve as a resource for you throughout your puppy journey.
Enjoyable experience! Very easy and efficient process.
They made the entire experience as relaxing and pleasurable as possible. The service that they provide, all the details taken care of, and the follow through was exceptional. The puppies best interest is clearly their primary concern. I highly recommend Puppy Spot and will use them again. Sincerely, Robert Gertz
Robert - Thank you for your feedback. One of our goals is to take all of the unknowns out of the process to give our community members peace of mind and make the entire experience of fetching a new best friend the amazing one that it should be. And, you are absolutely correct, our puppies live at the heart of what we do and their health and well-being is our primary concern.†Welcome to the PuppySpot family!
I had such a positive experience from start to getting our puppy. I would highly recommend and I have to anyone else looking for a puppy!!!
Purchasing a puppy from PuppySpot was a great experience! I would definitely purchase from them again. They were so helpful from start to finish. Anytime I had a question, they replied very promptly. Our puppy is absolutely perfect, we couldn't be happier!
Welcome to the PuppySpot family and thanks very much for your feedback. We really appreciate it. We work very hard to communicate as thoroughly as possible, so it is great to hear that we met our goals on that front. Also, please remember that our relationship with you began, it did not end, when you found your puppy on PuppySpot.com, so you should feel free to reach out to us with questions anytime. In addition, you can always visit the advice section of our website -†https://www.puppyspot.com/content/ - which we are constantly updating with quick tips about training, grooming and other topics helpful to community members as they welcome our puppies into their homes.
Everything went smoothly.
Jim - Thanks very much for your feedback and welcome to the PuppySpot family!
I got the best dog!
As soon as I called I could tell, these were good people,very nice helpful told everything I needed to know to get my baby boy to me,I though picking up my little man at the air port was going to be a problem,but they told us where to go,no problem.little man was a healthy puppy and full of life,yes I would buy and recommend Puppy Spots to any one who is serious about buying a puppy.Thank You puppy Spots for a happy and healthy puppy.
Our puppy concierge Christine was excellent. She helped us understand what the process was and helped us in our selection of a breeder and a dog.
Paul -†Thanks very much for your feedback. We firmly believe that every company is a direct reflection of its people, so we really appreciate the feedback about Christine and will proudly share it with her directly. We are here for you as a resource anytime, so please keep us posted on how everything is going and do not hesitate to reach out to our team if there is anything we can do to help.
On the expensive side but it was well worth it for me. I found the perfect puppy! The only con was that I expected him to fly on a non-stop flight and he had to make a stop on the way. It was hard for him after a long flight with 2 take offs/landings.
Barry - Thanks very much for your feedback. Our dedicated Travel team works very hard to ensure our puppies arrive as quickly and safely as possible. We work with leading airlines that have pet-specific programs that put your puppy's safety and comfort first. We take the care, health and safety of our puppies during travel very seriously, as we know traveling alone can be scary for first timers, whether they have two legs or four! We're happy to hear everything is going so well and look forward to future updates! Please don't hesitate to reach out to our team if there's anything we can do to help.†
This experience wasn't what it is advertised . It is not a caring for the animals or stress free experience . You spent more time doing payment verification and getting paid , that arrangement for shipping puppy . I told my puppy specialist, once they got paid , she wasn't your contact any more. Automated for departments, Push # for Push# for that so much for personal care . I was totally stressed out by travel arrangements , change of airport. Then changed flight without notification to clients or company. Said was airlines , we all know if your flight is changed you are notified as was the Breeder shipping puppy . No one seemed to know what was going on . No ones fault things like this just happens , no it is incompetence. So called an said how sorry they were adjusted $100. So all comes down to Money is all it's about . Puppy was ok , stressed had a bacterial infection. The stress I was put through was not something that I expected . Don't mind paying for exceptional Service , this wasn't it. Some lessons are more expensive than others . So believe me not worth it .
Judie - We are troubled to hear you have such a negative view of PuppySpot and apologize for what sounds like a frustrating experience. That said, we absolutely care about all members of our community, whether they walk on two legs or four. You are right in that our customers are transitioned from their Puppy Concierge to our Customer Advocate team after the selection of their puppy is complete and we're sorry to hear you had difficulties with our phone system. We will pass your feedback along to the correct internal team to look into it further. We understand your frustrations stemming from your puppy's travel delays. Your puppy's breeder rebooked her flight due to delays related to weather, and did so to try to get your puppy home as soon as possible. While they had the best of intentions, you are right that you should have been given the choice to delay travel or†receive†your puppy at a different airport. Our team reached out to you as soon as we were notified and refunded you back a portion of your travel fee because of the trouble and inconvenience it caused you. While our primary concern is placing healthy puppies into happy homes, we also want to make sure you're happy, too. To that end, a member of our team has been trying to get in touch with you to learn more and see how we can help. Just as we told you during previous communications, our relationship began, it did not end, when we placed one of our puppies in your home and we'll be here as a resource anytime throughout your puppy parent journey.
I love our little boy! He is so social, kind, and adorable. We will definetly be considering puppyspot again for our next furry family member! I do however wish their was some kind of option or assistance in training, maybe there is and I just didn't know.
Trista - Thanks so much for sharing your experience and for considering us for future family members - we really appreciate it! Our team is always available to provide assistance with anything you may need, training tips included. Additionally, we encourage you to check out our online Puppy Cente, full of tips, tricks and advice for new dog owners. You joined a community when you found your puppy on PuppySpot, so you should never hesitate to reach out if there's anything we can ever do to be helpful.†
It was great .i love my puppy with all my heart.
Cheryl - Thanks very much for your feedback and welcome to the PuppySpot community!
I am a first time puppy buyer. I got a call from puppyspot immediately (seconds) after I contacted them through puppyspot.com. I asked the agent on call about the process including delivery and she told me that the puppy will come to my home. Later, after I finished booking I realized that I need to go and pick him up from the airport. The delivery was scheduled promptly within 3 days of booking. I had to call them up and ask about what food the puppy is eating so that I can buy it before I get him home. The food sample that was sent by the breeder with the puppy was different than what I was told, although it was the same brand. The puppy arrived on scheduled time in a travel crate with food sample and health checkup and vaccination details. The crate had a very bad smell with poop and lot of pee, not sure how long the puppy had been in there. We took him for vet exam the same day and discovered flees on his coat, which does not show up in the certificate from the breeder, not sure where he picked it up from. Otherwise, the puppy is healthy and playfull. Its been almost a month now and he is doing really well.
Anil - We were surprised and concerned by your feedback, as it differs greatly from the vast majority of our customers and that which we strive to provide our community. We apologize for any misunderstanding regarding the delivery of your puppy, as it's our standard protocol for prospective puppy parents to pick up their new family members from the designated area at the arrival airport and after reviewing our recorded communications, this was just what was communicated to you during the selection of your puppy. We are also surprised to hear that the food that arrived with your puppy was not the same as what was communicated to you prior to his arrival, however our team is looking into the issue. Additionally, we're sorry to hear your puppy arrived with a messy crate. While it's not always the case, this does happen from time to time, as puppies are young and not fully potty trained. Most of all, we were very surprised to hear your puppy arrived with fleas, as neither his mandated pre- or post-flight health checks performed by different licensed veterinarians indicated any problems, let alone fleas. A member of our Customer Advocate team has been trying to get in touch with you to learn more and see how we can help. While we're confident that we'll be able to address your concerns, you should never hesitate to reach out if there's anything you need throughout your puppy parent journey.
I am so thrilled with experience and new puppy! Communication was outstanding including answering all my questions and putting me in touch with the breeder. I have never adopted an animal in this way, but I am in love with my very healthy and happy white lab pup!
Emily - Thank you for trusting us to help you fetch your newest best friend! Your experience is just what we strive for and we're thrilled to hear everything is going so well. Please continue to keep us posted and don't hesitate to reach out if there's anything we can ever do to be helpful.†
Puppy spot was awesome. Very easy, quick and professional. I would definitely do it again.
Adam - Thanks so much for your feedback and welcome to the PuppySpot family!