We were interested in a puppy and puppyspot.com had a wonderful selection of puppies. We found our Moose with them and knew right away he was ours. He has added such joy to our family and we are spoiling him rotten! PuppySpot has followed up with us on many topics and answered any questions or concerns we had. I would recommend PuppySpot to anyone looking for a new family member.
I will be forever gratefull to Puppy Spot helping me find my forever fur baby. Everyone was helpfull and made my exsperiance as quickly and effortless as possible. I would tell anyone that is looking for their pet to absolutely trust Puppy Spot. I will always have nothing but great things to say about them. Thank you Puppy Spot. You've made me the happiest new mommy to my Rider. Your continued support and help has been amazing.
Micaela - We truly appreciate your kind words about your experience with our team of dedicated dog lovers! We're thrilled to know Rider is loved and thriving in his new home. As you know, we're here for you any time, so please let us know if there's anything more we can do to be helpful.†
I would advise anybody else considering this company to turn the other. I had several large purchases for a move so i opted for them because they offered financing. what a mistake! Not only was I sent a dog that couldn't be the dog they we described (verbally and in writing) but I literally had an issue EVERY STEP of the way. I'll be filing complaints for this company. I chose not to exchange my puppy because what kind of human would send a rescue back to the hell it was 'grown'.
†Ron - We were truly surprised to receive your review, as it's the polar opposite of the experience the majority of our customers report having and varies greatly from what we know to have happened after looking over our detailed records. Rest assured, you received the exact puppy you selected, who arrived healthy and happy as promised from a pre-screened breeder who met our high standards. In addition to our comprehensive proprietary screening process that all members of our breeder community must pass (which results in acceptance of fewer than 10% of applicants), we stay in regular contact with our breeder community and have members of our Breeder Compliance team in the field every week of the year. We understand that you had experienced some behavioral issues with your puppy, and several members of our dedicated Customer Advocate team were quick to learn more about your situation and see how we could help. We thought things were improving and were disappointed to learn that may not be the case. Puppies are living, breathing beings with their own personalities and often require time, patience and training as they grow out of their puppyhood habits. Although it appears as though you're no longer interested in accepting our team's offered assistance, please know that we will continue to be here as you need us should you change your mind.
Great customer service and very pleasant to speak to. The dog I purchased is beautiful and a great blessing to our family.
Bill - Your experience is just what we strive for. Thanks very much for your kind words and welcome to the PuppySpot community!
Fantastic. the travel arrangements were changes and we were not notified.
great transaction and support for our new puppy Annabella Rose
Therese - Thanks very much for your feedback! We're thrilled to hear Annabella Rose is thriving in her new home and we look forward to continuing our relationship. Please don't ever hesitate to reach out if there's anything you need.†
This was not my first experience with Puppy Spot. In fact, I acquired two Labs over the last eleven years through your service. When my older boy passed away some months ago, I began my search for a little Lab boy. My husband and I were disappointed time after time. Why didn't I contact Puppy Spot first?! Our concierge, Guillermo, was patient and courteous. He walked us through every step of the way toward getting our new dog, Humphrey. Guillermo arranged a three-way conversation so I could talk to the breeder about the puppy. Travel arrangements were smooth and we were at the airport picking up a gorgeous black Lab at the appointed time. He arrived happy, clean, and ready to be taken to his new home. We are thrilled with our purchase. Humphrey is a wonderful addition to our family. His new big sister, Bella, is happy with him, too. Thank you, Puppy Spot!
I feel I was lied to. The puppy I got took 3 days just to get her pit out from behind the Christmas tree. I told because Kendra is an older puppy she would be crateand paper trained. Wrong!
Shirley - We are proud to offer a transparent, trusted option for prospective puppy parents to add a furry family member to their home and want to assure you that you were never lied to by anyone on our team at any point in your relationship with PuppySpot. Kendra is an older puppy and had started paper and crate training while with her breeder, but like any puppy in a new environment, she may need time to get used to her surroundings. We have no doubt that with ongoing training and a bit of patience, your puppy will thrive in her new home, which is a priority for us. In fact, a member of our dedicated team has been trying to get in touch with you to learn more and see how we can help. Our relationship began when Kendra arrived home, so you should never hesitate to reach out if there's anything you ever need.
So in love with the new member of the family ! Puppyspot gives great service thru the whole process . Price range is high but was worth it. Bowie came home with kennel cough , she's still being treated for it . A rep from puppyspot called to check on bowie's healing progress and gave me some tips.
The experience with puppy spot was AMAZING!! The process was easy and fast. They are very professional and asked all the right questions! The shipping was a different story but that was united airlines.. would purchase again
Michelle - We truly appreciate receiving valuable feedback from our customers. Thanks very much for your kind words and welcome to the PuppySpot family!
We've added a perfect family member - Elka, a Bernese Mountain dog puppy in 2017, thanks for the help of PuppySpot. It took us a few trials and errors, searching for the breeders locally and communicating with them directly. The PuppySpot process ended up to be the best and was smooth and easy. Thank you for your help with finding this bundle of unconditional love!
Lessia -†Thanks so much for the kind note and wonderful pictures! One of the amazing things our national network of screened and vetted breeders provides our customers is the peace of mind that they can find the right puppy for their family no matter whether that puppy lives across town or across the country. As you know, our mission is to make lives better by placing healthy puppies into happy homes, and we are glad to hear Elka is is doing so well.
The correspondence was quick and accurate. The dog arrived on time and in great shape. She is ever bit as cute and lovable as indicated in the photos and short video.
Edwin - Thanks so much for your positive feedback, we really appreciate it! As you've experienced, we're much more than a service, we're a community, so please don't even hesitate to reach out if there's anything more we can do to be helpful.†
I got my little french bulldog puppy formally Ava who is now named truffles just before Christmas. At first I was hesitant with paying that much for a puppy without seeing her first but it is absolutely worth it! She arrived in her crate healthy and sweet! She has an amazing temperament and when I took her for her check up the vet said the breeder did an amazing job with vaccinations. Puppy spot was so helpful walking me through the process and answering any questions I had. They worked quickly to get me my little princess as soon as possible. I would 100% use puppy spot again!
Courteous, polite and helpful on the phone. Answered all questions thoroughly, and patient w/my many questions. Made all arrangement w/o problems and always called to keep me up-dated w/how to accomplish the mission of getting my puppy shipped to me. Helpful, follow-up calls after I had my smart, little, happy Chihuahua puppy.
Very helpful customer service. The process was seamless and all the details were taken care of by PuppySpot. Nothing was overlooked in the process to ensure we got a healthy puppy.
Everyone was amazing. Never felt a pressure to buy immediately. The whole process from beginning to end was quick and easy.
The service was excellent. I loved that they always followed up with me on my purchase and kept me informed every step of the way. Thanks Puppy Spot!
Our first choice puppy did not receive a passing bill of health for 3 weeks, so PuppySpot did fix the problem by replacing her with a new puppy who has turned out to be an excellent puppy. Thanks.
Responsive from the beginning of the process through its completion. Readily put me in touch with the breeder when I had a question about our pup's medical record.
The professionalism was great they were always available for me. I talk to a person and not a recording. They were very concern about my needs & Bears. The guarantee vcheck the vacinations Bears traval was puppyspot concern. Puppyspot keep me informed about anything concerning Bear. I'm grateful for outdoor and my puppy Bear.