The service was excellent! My puppy arrived safe and sound , and in excellent condition.
Everyone we worked with was so helpful. Our puppy arrived as scheduled exactly as we were told. She was healthy and happy and as adorable as ever.
Your service was wonderful and our putty is extra wonderful!!!! The transportation was handled well and our puppy arrived as promised.
I am VERY pleased with the professionalism, concern, and positive demeanor of all representatives I came in contact with at PuppySpot.
We received our little Ruby on time and in great health. We've always had mostly problems purchasing from backyard breeders. It?s a relieve to know this little girl will be with us for many years to come.
I was nervous about buying a puppy online without actually seeing him; paying a good sum for him and then having him flown in from Indiana. Well PuppySpot made this experience one of the most professional and best purchasing experiences I have ever had. They stayed in touch with me all along the way, provided me with up-to-date information about my puppy and gave perfect and easy instructions on how and when to pick him up. They followed up with me after he was delivered. Loved the experience and would highly recommend them to everyone.
From the very first call I made to inquire, I felt so comfortable dealing with Puppyspot. Chantale was so nice and very informative. She answered all my crazy questions and she never made me feel like that I may be quite annoying. I really had a positive experience and we are so in love with our bulldog. He's a gen. Thank You guys!
I had the best experiences with Puppyspot they gave us the healthiest puppy. He came like he was suppose to and he was so loving to the family right when we got him. Nick has became a part of our family and has made everyone happy. I sure would buy from puppyspot again. Thanks to them I would not have a puppy in the family. They allowed me to call them to check on him everyday. They let me speak to the breeder to know that I was really going to get Nick. They were patient with me. Nick has been wrapped our fingers and is being spoiled
My experience was seamless and easy. I called to inquire about a puppy and 5 days later he was in my home. He is everything i had hoped he would be!
I received amazing service from Jeremiah and our puppy is in excellent health, learning and developing incredibly well. The only complaint I have is we were told we could receive updated pictures of her while we were waiting for her to be ready and when w requested them, we never received any. I would definitely refer puppy spot to a friend and am even considering utilizing it in the future as a breeder.
The Puppy Spot staff was friendly and reassuring with each step in the adoption process. Our puppy arrived via plane and we bonded immediately. She was obviously loved in the Breeder home. Again, I had excellent follow up from the staff.
The customer care staff were very pleasant to work with and knowledgeable about the process of bringing a new puppy into our family. They did such a great job relaying information from the breeder to us about our new puppy along with what to expect and how to care for her. PuppySpot made finding our furry family member an enjoyable experience and I would highly recommend them to first time dog owners and avid canine enthusiasts alike!
Puppyspot personal were amazing and there for us for whatever questions we had.
Service was wonderful with the original puppy concierge (Chantale) I dealt with but then I started working with a new girl and she called one time, never gave me any of her contact info or ever spoke to me again. My puppy was delayed due to health reasons which was very disappointing but i'm glad the puppy spot goes above and beyond for the health of their puppies. Also the health advisor I worked with A LOT (even after we received our puppy) her name was Leana Lopez and she was AMAZING! always called me back within the hour, always promptly checked into whatever I needed and got back to me. I am very very thankful to have had Leana as a contact person, without her I would not be giving 4 stars.
I know generally it is not recommended to purchase a dog online but I decided to give PuppySpot a try. I found a puppy (Golden Retriever) for my daughter that she really liked and spoke with a puppy concierge to handle initial payments etc. all was well for me until I spoke to a finance person who was a bit rude. He made me start having doubts about PuppySpot because of my interaction with him and that prompted me to start doing deeper research into the company and found even more troubling things with their name change and all. I contemplated for a while on whether I wanted to continue with the purchase after all I had found out online. Subsequent to my convo with the finance person, I had received a follow up call from the conceirge and I had expressed to her my concerns about purchasing the puppy and about all I had found out online. As we spoke she assured me that I wouldn't be disappointed and by talking to her, I felt a little more confident about the purchase, especially because she made her self available to me answering all my questions and providing all that I asked for to evidence that the puppy was not coming from a puppy mill etc. I decided to continue with the purchase and paid the remaining amount to bring our Golden home. Today, I can say that I am happy that I made the purchase because our puppy came as advertised and in good health. I have not had any issue so far and his temperament is great my daughter loves him and it?s a good thing PuppySpot has conceirge because I wouldn't have made that purchase if not for her.
Keefe who helped us through making the decision to buy a puppy at Puppy Spot was a 5 Star hero. He seemed to work at all times of day or night. he was funny, informative and made the process easy. He is an asset to your business. When there was an issue that caused a delay in our puppy being sent to us, the customer service process unraveled. I spent 20 minutes trying to get someone on the phone the day before the puppy was supposed to be delivered. All I knew was there was a problem that might cause a 5 day delay in receiving the puppy. I could not get the right party on the phone, hit voicemail over and over and found I was made to feel frantic. Our puppy was delayed by 3 days and it was heart wrenching as we waited. My husband found someone who helped through the process who was helpful but when you and don't get the same friendly voice that talked you through paying for the puppy it feels like a real disconnect.
Excellent service! Very accommodating. I purchased my pup a few weeks before a procedure. I did not want to take a chance and wait on him. He arrived when I needed him too and there was no extra charge! He is the happiest healthiest beagle I know. He definitely was well loved and held before we got him!! Thank puppyspot for connecting us with our second great beagle!