PuppySpot Reviews

PuppySpot serves you best by putting the health and well-being of your puppy first.
Don't take our word for it, here's what real customers have to say about PuppySpot.

4.6 / 5
Based on 11,692 verified reviews

11,692 Reviews

  • 5 Stars
    8,985
  • 4 Stars
    1,407
  • 3 Stars
    556
  • 2 Stars
    287
  • 1 Star
    457
01/19/2017
Jay J.
Utah | Breed: Maltese

Jessica was great, process was easy, kept us informed, all the people were...

Jessica was great, process was easy, kept us informed, all the people were helpful, from the start to the finish, we are very happy.

01/19/2017
Danielle W.
Massachusetts | Breed: French Bulldog

Outstanding experience

We had an excellent experience with PuppySpot. The process was personal and simple. They were prompt and responsive with all questions and concerns. My Frenchie is absolutely perfect!

PuppySpot Customer Advocate

Danielle -†We truly appreciate receiving valuable feedback from our customers. Thanks very much for your kind words and welcome to the PuppySpot family!

01/18/2017
Catherine C.
Tennessee | Breed: Golden Retriever

We received a golden Retriever puppy. She has been wonderful. She was 17 we...

We received a golden Retriever puppy. She has been wonderful. She was 17 weeks when we received her. We were told that she was house trained but was not. It has not taken us long to house train her.

PuppySpot Customer Advocate

Catherine - Thanks for taking the time to provide feedback on your experience. We're thrilled to hear your puppy arrived safely, that she's adapting well to her new home and she is now house trained. We apologize if there was any miscommunication surrounding the level of training your puppy had received prior to arriving home. While many of our breeders begin training their puppies before placing them, it is against our internal policy to represent any puppy will arrive trained, as among other things, training is an ongoing process. A member of our Customer Advocate team has been trying to get in touch with you to determine where the misunderstanding may have occurred but, again, we appreciate your reaching out to us. Your relationship with us began, it did not end, when you added one of our puppies to your home so, even after we clarify what happened here, please do not hesitate to reach out to us if there is any support we can provide.

01/18/2017
Christine G.

I have never been so pleased or excited to receive a healthy happy playful ...

I have never been so pleased or excited to receive a healthy happy playful beautiful.. He arrived at the airport no messes happy and is in a loving home. Beautifully executed arrow kinds of communication and information. I would recommend you to anybody

PuppySpot Customer Advocate

Christine - Thanks so much for your positive feedback, we really appreciate it! We're so happy to hear your puppy is adjusting well to his new home. And, remember, our relationship with you began, it didn't end, when we matched you with your puppy, so please reach out with any questions you have throughout your puppy parent journey.†

01/17/2017
William P. R.
Texas | Breed: Labrador Retriever

Very helpful and experience was everything they said it would be. PuppySpo...

Very helpful and experience was everything they said it would be. PuppySpot connected me with the breeder and now we have a new puppy at home!

PuppySpot Customer Advocate

William - We truly appreciate receiving valuable feedback from our customers. Thanks very much for your kind words and welcome to the PuppySpot family!

01/17/2017
JOHN T.
New York | Breed: Labrador Retriever

Great Place To Get A Puppy

Communication was quick and precise. All questions were answered to my satisfaction in a timely manner. Everyone that I spoke with was polite. I could not be happier with the puppy I got.

PuppySpot Customer Advocate

John - Thanks for taking the time to provide feedback on your experience with our dedicated team of dog lovers. We're thrilled to hear you're happy with your puppy and that she's settling in to her new home. Please continue to keep us posted on how everything is going and never hesitate to reach out if we can be helpful in any way!

01/17/2017
Linda S.
Georgia | Breed: Yorkshire Terrier

My entire experience was excellent! Professional, caring and very knowledg...

My entire experience was excellent! Professional, caring and very knowledgeable on the different breeds. The puppy I chose was a Teacup Yorkie, he's almost 4 months and he weighs 1.7ozs, yes!!!! he is a little lovable, playful, energetic puppy and more importantly he's healthy!!!

PuppySpot Customer Advocate

Linda - Thanks for taking the time to provide feedback on your experience with our dedicated team of dog lovers! We're thrilled to hear your pup is thriving in his new home. Please continue to keep us posted on how everything is going and never hesitate to reach out if we can be helpful in any way!

01/17/2017
Todd M.
Pennsylvania | Breed: Rottweiler

Great experience would buy through Puppy Spot again. I don't give 5 stars ...

Great experience would buy through Puppy Spot again. I don't give 5 stars because no one is perfect.

PuppySpot Customer Advocate

Todd -†Thanks very much for your feedback and welcome to the PuppySpot community!

01/17/2017
Ann B.
Texas | Breed: Labradoodle

Hi I bought a labaddodle on puppy spot and was very disappointed. The dog i...

Hi I bought a labaddodle on puppy spot and was very disappointed. The dog is very sweet and lovable but I really felt it was misrepresented. I was told he was crate trained and paper trained. Non of that was true. I felt the dog was raised up in a crate in and was taught that he should also pottyin in his crate. I have taken him to a highly recommended training school and they told me the same thing.

PuppySpot Customer Advocate

Ann - Thank you for your feedback. We are happy to hear you are bonding with your new furry family member, although we are sorry to hear you do not feel positively about your experience with us. After reviewing all of our records and communications with you, we are very surprised to hear you felt as though we made any promises to you we did not keep. Your puppy's listing on our website very clearly stated that he was learning to use the doggy-door and had started paper training. There was never a mention, either on the website or during any communications with our team, about crate training. A member of our Customer Advocate team is trying to get in touch with you to determine where the misunderstanding may have occurred. Your relationship with us began - it did not end - when you added one of our puppies to your home so, even after we clarify what happened here, please do not hesitate to reach out to us if there is any support we can provide.†

01/17/2017
Bradley J.
Texas | Breed: Labrador Retriever

Great lab. Beautiful dog. Everwere we go people make nice comments.

Beautiful health young dog. Flew in from Kansas City and picked him up at 8am at DFW. Great dog I would use your site again if I get him a mate.

PuppySpot Customer Advocate

Bradley - Thanks so much for your positive feedback - we really appreciate it. We're happy to help you add another puppy to your home when the time is right! Until then, please don't hesitate to let us know if there's anything else we can do to be helpful.†

01/17/2017
Mae L.
Louisiana | Breed: Labrador Retriever

Purchased a stunning lab puppy. Throughout the process all folks were incr...

Purchased a stunning lab puppy. Throughout the process all folks were incredibly helpful, knowledgeable, and professional. ********* in particular! Have been in touch w breeder, ********** and will keep her updated with pictures of our handsome Noble. Couldn't be happier with all!

PuppySpot Customer Advocate

Mae - Thank you for sharing your experience with PuppySpot! As you've experienced, we're more than a service, we're a community. Please do not hesitate to reach out to our team if there's anything we can ever do to be helpful.

01/17/2017
William H.
Texas | Breed: Maltipoo

Very happy with purchase. Professional service and expectations met. My o...

Very happy with purchase. Professional service and expectations met. My only critique would be that I wish PuppySpot had allowed me to interact directly with the breeder sooner. As soon as the purchase of the puppy was complete, I should have been able to speak directly with the breeder instead of being mediated (more than once) with a representative from PuppySpot. It was awkward and annoying. I was lucky to have a breeder near me so I could pick our puppy up directly from her instead of having the puppy shipped. Rather than finalize details directly with the breeder, we had to be chaperoned by a representative who had NO idea about the area where we live nor what we were talking about when we were discussing pickup locations. It was distracting and not helpful, and only when I demanded to be able to contact the breeder did they finally relent and have the breeder contact me. Other than that inconvenience/annoyance, I had no other issues. Puppy is happy and healthy and family is happy.

PuppySpot Customer Advocate

William - As you've experienced, we utilize a hands-on, personalized approach to provide guidance throughout the entire placement process. We appreciate†you taking the time to†provide†feedback on your experience, as we rely on valuable feedback from customers like you to continue to provide a seamless, quality-driven experience for all of our customers. Your relationship with us began - it did not end - when we matched you with your puppy,†so please reach out if there's anything we can do to be helpful now and in the future.†

01/16/2017
Avis H.
New York | Breed: Poodle

Very satisfied customer!

I've had a positive experience purchasing my puppy. Communication was excellent, everyone was very friendly and helpful, and all my questions and concerns were addressed. I would definitely recommend PuppySpot!!

PuppySpot Customer Advocate

Avis - Thank you for sharing your experience with PuppySpot! As you've experienced, we're more than a service, we're a community. Please do not hesitate to reach out to our team if there is anything we can ever do to be helpful.†

01/16/2017
Robert H.
Michigan | Breed: Boston Terrier

Excellent service by PuppySpot

Everything went smooth! Love my puppies!

PuppySpot Customer Advocate

Robert - Thank you very much for your positive feedback. We're thrilled that you trusted us for not one, but multiple new family members. As you've experienced, we're here as a resource for you any time, so please keep us posted on how everything is going and do not hesitate to reach out to our team if there is anything we can do to be helpful.†

01/16/2017
David D.
Texas | Breed: Poodle

Double thumbs up!

Great service! If I ever do get another dog it will be through puppy spot again. Would recommend !

01/16/2017
Cheryl S.
Massachusetts | Breed: Rottweiler

We have had our puppy for 3 wks now, and he's already part of the family:) ...

We have had our puppy for 3 wks now, and he's already part of the family:) Thank again for all the help.

PuppySpot Customer Advocate

Cheryl - We're happy to hear your little one is adapting well to his new home! Thanks for sharing your experience with PuppySpot - as you've experienced, we're more than a service, we're a community. Please don't hesitate to reach out to our team if there's anything else we can do to be helpful.†

01/16/2017
Janet P.
Massachusetts | Breed: Yorkshire Terrier

Excellent service by PuppySpot

Service was Excellent. Abbi is a great puppy.

PuppySpot Customer Advocate

Janet - Thanks very much for taking the time to provide feedback on your experience with our dedicated team of dog lovers. Please keep us posted on how everything is going and never hesitate to reach out if we can be helpful in any way!

01/16/2017
Russ S.
Illinois | Breed: Doberman Pinscher

I admit to being a bit nervous at first purchasing our puppy through the In...

I admit to being a bit nervous at first purchasing our puppy through the Internet. As it was a first for us, although we've had many dogs as family members. But I was astonished at how well the experience went! Everyone I was in contact with were knowledgeable and courteous and I could tell they were very concerned about us and the well being of the puppy we purchased! I would definitely recommend them to anyone!

PuppySpot Customer Advocate

Russ - Thanks so much for your positive feedback, we really appreciate it! And, remember, our relationship with you began, it did not end, when we matched you with your puppy, so please reach out with any questions you have throughout your puppy parent journey.†

01/16/2017
Robert N.
North Carolina | Breed: Labrador Retriever

Excellent service by PuppySpot

Great experience!

01/16/2017
Deana C.
Florida | Breed: Beagle

Excellent service by PuppySpot

Very fast in getting the puppy to us.

PuppySpot Customer Advocate

Deana - Thanks very much for your feedback and welcome to the PuppySpot community!