My experience with the staff at Puppy Spot was great. The staff was so nice and helpful. Every step of the way was explained and any questions asked were answered. I even received a welcome letter from the CEO Greg. I was nervous when flight time arrived since the puppy had a few flight legs to travel but was assured that someone would be trained and knowledgeable to attend to him during each stop of the flight. My puppy arrived healthy with no jet lag or hypoglycemia. It was a wonderful experience and well worth it. The vets diagnosis matched the Breeder' report. The puppy is adorable and is growing and playing. He is trained to sit lie down and roll over, very sweet chihauhau.
Susan -†Thanks very much for the feedback and for the picture and update on your new furry family member. Your experience is what we strive for, and please remember that our relationship with you began, it did not end, when you found your puppy on PuppySpot. So, you should never hesitate to reach out to us if there is ever anything we can do to help you in your puppy journey.
The vet visit the day after picking up the puppy at the airport was shocking. Guardia, ear infection and the 10 week puppy shot wasn't given. Terrible stresss for the the dog and the family. Never again!!!
Cindy - We were troubled to hear your puppy arrived not feeling well, as he underwent a mandated nose-to-tail health examination by a licensed veterinarian shortly before traveling home to you, and this exam did not indicate that he was anything but 100% healthy and up-to-date on his vaccinations. That said, you did the right thing by notifying us as soon as you thought there might be a problem, because that's exactly what we're here for. A member of our health team has been in touch with you to learn more and, as they explained, while giardia is a treatable, common 'puppyhood illness,' we take the health and well being of our puppies very seriously and will be here every step of the way until all of your concerns are resolved. Your relationship with us began, it did not end, when we placed one of our puppies in your home, so please don't hesitate to ever let us know if we can be helpful in anyway.
Petee has exceeded my expectations! He arrived unstressed and healthy! Truly the love of my life and best friend. I could not have asked for a better addition to my family.
We had a very positive experience! We love our new addition to the family!
Great!!!!!it has just been a good experience. Thanks
Emelie - Thanks so much for the positive feedback and welcome to the PuppySpot family!
Overall great experience!
My wife & I on Mar 28th picked up our beautiful 13 week old goldendoodle puppy Ana at MCI Kansas City United Air Cargo. She was shipped from Orlando Fl. in a very nice large kennel with a small tray of water. We had her checked out by the Vet the next day and was found to be healthy. We are very pleased with out new puppy.
It was easy to find the pup we wanted on the site. I had faith in the breeder because of info provided. The attention and help through each process to receive the puppy was excellent. I admire your dedication and total commitment to assure all goes well from the flight to pick up, your concern for security and a smooth transition for all. Pet safety and care instructions to any other connections needed is truly admirable. Thank you, we love our pup!
I admit I was very leery at first, but it appears that your company is, indeed, the "real deal." All reps (from various departments or areas of speciality) are friendly, knowledgeable, and EFFICIENT. They made the process worry free and acted as perfect liaisons between myself, the buyer, and the breeder, as well as travel agents. I may have "just lucked out," but I also feel as though you are associated with ethical, conscientious breeders. I would, indeed, recommend a friend in search of a puppy contact your organization. The experience has been a completely pleasant surprise and I have a wonderful new puppy family member who arrived safely and in good health and spirit. Continued good luck with your enterprise, all the while remaining vigilant and caring, as it is the puppies who deserve the best you and future "parents" can give!
I would !! Only issue, was price seemed high. but she is soo worth it. we love her and she is very smart!! I would attach a picture if I knew how!!
They seemed to really listen to what I was looking for. Even though it looked like they did not have what I wanted, they kept in touch with me. Eventually, they got me to buy the very same puppy I called about in the first place. We are all in love with this puppy. Maybe the best puppy I have ever seen. How can we not like PuppySpot when our results turned out to be so positive!
It was very good. They responded right away and got back to me to the best of their knowledge
Great assistance and communication during the process
We liked the communication between Puppyspot and us, keeping us informed about every detail. Also when we requested additional info, we were provided info ASAP. Communication, travel arrangements, medical update, and the willingness to give us all we needed to know about our new family member.
hire better people. you don't want anymore believe me.
Art - We're sorry to hear you have such a negative view of PuppySpot and have been trying to get in touch with you to learn more and see how we can help. While we're confident we'll be able to turn your experience around, please remember that your relationship with us began, it did not end, when we placed one of our puppies in your home, so you should never hesitate to reach out to us if there's anything we can do to be helpful.†
Once I learned about the service it was wonderful for us . I'm very selective about the breeder and their practices and this saved me months of time and long drives to check out where my puppy was coming from. She came as promised , was in perfect shape , and the personality of the puppy is what we r looking for so she can join our other 2 dogs in therapy work .
Excellent Customer Service and professionalism.
Fantastic organization. All was super smooth as communicated. Highly recommend it.
Great, friendly service. Very professional, and easy to work with.