PuppySpot Reviews

PuppySpot serves you best by putting the health and well-being of your puppy first.
Don't take our word for it, here's what real customers have to say about PuppySpot.

4.6 / 5
Based on 12,303 verified reviews

12,303 Reviews

  • 5 Stars
    9,430
  • 4 Stars
    1,490
  • 3 Stars
    586
  • 2 Stars
    308
  • 1 Star
    489
03/16/2017
Kevin E.
Alabama | Breed: Golden Retriever

great experience

we were well informed every step

03/16/2017
Andrew L.
California | Breed: Labrador Retriever

Excellent service by PuppySpot

Good customer service

03/16/2017
Laurie H.
Washington | Breed: Havanese

Love my new puppy - Oliver! Everything went smoothly! Sweetest puppy ever!...

Love my new puppy - Oliver! Everything went smoothly! Sweetest puppy ever!

PuppySpot Customer Advocate

Laurie - Thanks for reaching out with your feedback and we are glad Oliver is setting in so nicely. Remember, our relationship with you began, it did not end, when you found Oliver on PuppySpot, so you should never hesitate to reach out to our Customer Advocate team if there is ever anything we can do to be helpful.

03/16/2017
Ramon C.
Virginia | Breed: Boston Terrier

All the help we needed at a price we could live with !

Outstanding Service ! We Love Our Puppyspot Staff

03/16/2017
Sean M.
Pennsylvania | Breed: Havanese

Easy process - we love our new puppy!!

The entire process went very smoothly. We love our new puppy.

03/16/2017
Irene G.
Illinois | Breed: Yorkshire Terrier

Professional friendly staff, exceptional service

professional, friendly and helpful staff. Great product

03/15/2017
Debi M.
Delaware | Breed: Chihuahua

They kept me quite informed as we went thru the process of travel. They had...

They kept me quite informed as we went thru the process of travel. They had told me i was pre approved. What they didn't tell me that besides what the puppy cost, I'd be paying anothe 1.5 times more for the puppy. If i would have known that I would have not gotten puppy. Luckily. I had some savings. Rocco aka Stewart is a sweet boy. Mostly potty trained now to go outside

03/15/2017
Raymond A R.
New Jersey | Breed: Siberian Husky

We love our new puppy. Communication throughout the purchase was excellent....

We love our new puppy. Communication throughout the purchase was excellent. Customer service representatives were informative and helpful. The only issue from a five star review was on the bio of our puppy ( Sam now Kodi) was the father was listed at 75-80 lbs. when we received the papers the sire was listed by the breeder at 49 lbs.

03/15/2017
Linda Kay D.
Nebraska | Breed: Yorkshire Terrier

This is a fantastic place to buy a puppy. The first puppy I was looking for...

This is a fantastic place to buy a puppy. The first puppy I was looking for had a health issue and they called me and told me about it and said to pay that kind of money on a dog that isn't right would be crazy. I agreed so picked out another one and it was fantastic I love that pup the breeders really outdid there so when they were taking care of it . The staff went out of their way for me.

PuppySpot Customer Advocate

Linda, thanks for the note. As you experienced, we are committed to doing everything we can to ensure we place healthy puppies into happy homes. Thanks for sending us so many great pictures and please do not hesitate to reach out if there is ever anything else we can do to help.

03/15/2017
Angelina Marie B.
California | Breed: Boxer

We had a wonderful experience with our purchase from puppyspot! Our salesp...

We had a wonderful experience with our purchase from puppyspot! Our salesperson, Guy, was so kind, helpful, and informative throughout the whole process. Our boxer, Hudson, is such a beautiful dog. He has a great temperament and is a wonderful addition to our family. We will definitely refer our friends and family to puppyspot.

PuppySpot Customer Advocate

Thanks so much for sending us the feedback and picture of Hudson. We will absolutely let Guy know he provided the service we strive for. Also, remember that you are now a part of our special community, so you should feel free to reach out to us if there is ever anything we can do to be helpful.

03/15/2017
Deborah Q.
Illinois | Breed: Labradoodle

Excellent service by PuppySpot

Very professional, and responsive

03/14/2017
Edna Melina H.
California | Breed: Poodle

Unhealthy puppy

My puppy was extremely under weight. He was nothing but bones

PuppySpot Customer Advocate

Edna - We are very troubled to hear your puppy arrived weighing less than anticipated, as he underwent a mandated nose-to-tail health examination by a licensed veterinarian prior to traveling home, which did not indicate he was anything but an ideal, healthy weight. That said, you did the right thing by alerting us that there may be an issue and our health team has been quick to learn more and see how we can help. While we're confident we'll be able to resolve the issue at hand, you should never hesitate to reach out to our dedicated team of dog lovers if there's anything we can ever do to be helpful.

03/14/2017
Alexander W.
Washington |

Excellent service by PuppySpot

Everyone was very knowledgeable of every aspect of the company.

03/14/2017
Amit S.
California | Breed: French Bulldog

Amazing.

Everything was spot on. From advice before I dropped my money, to the follow up and after care - everything was great. I read and read and researched and researched before I even made my first inquiry call. Everything I had read was basically verified by the customer care rep I spoke with - without printing. For someone like me that was very reassuring. Once I confirmed I asked for more pics...i had them in my inbox within 48 hours. I know some people complain about no follow ups and no updates...my view on this is simple....if you want to know something and want an update....just call, be polite but firm and you will the info you want. Our Frenchie has been with us 2 weeks now and we couldn't be happier.

03/14/2017
David T.
Minnesota |

Excellent service by PuppySpot

Great communication and the process went very smoothly.

03/14/2017
Georgietta J.
Nevada | Breed: Havanese

lOVING MY NEW PUPPY

My entire experience was just great, even when a major change had to be made to the purchase! Everyone was very helpful and made sure I was totally comfortable with all aspects of the transaction. I received several followup phone calls to make sure I was happy.

03/14/2017
Nelson T.
Virginia | Breed: Australian Shepherd

Great Service

Entire process was handled professionally and efficiently. PuppySpot conceige kept my informed on my new family member's every step until delivery. Checked in to make sure arrival went well. They then called back two days later to ensure the puppy, my other dog, and I were adjusting and getting along. Puppy received was clearly well bred and healthy.

03/14/2017
Santos A.
Virginia | Breed: Jack Russell Terrier

Excelente

nosotros Le damos un Excelente muy buena la Atenci�n , y estamos muy contentos con nuestra nueva cachorita que es tan linda y muy sanita La amamos Gracias ??

03/14/2017
Tammy R.
Tennessee | Breed: Maltipoo

Christina(I think was her name, she is at extension 591) found exactly what...

Christina(I think was her name, she is at extension 591) found exactly what I wanted, she was very polite and always there when I had any questions

03/14/2017
Scott A.
Washington | Breed: Australian Shepherd

Dwayne called Paula in Oklahoma and we talked about the dog Bessy ...

Dwayne called Paula *Personal Details removed by Feefo* in Oklahoma and we talked about the dog Bessy (molly) All three of us , I thought his actions were very professional , would recommend Skype for you to use for one step more