we were well informed every step
Good customer service
Love my new puppy - Oliver! Everything went smoothly! Sweetest puppy ever!
Laurie - Thanks for reaching out with your feedback and we are glad Oliver is setting in so nicely. Remember, our relationship with you began, it did not end, when you found Oliver on PuppySpot, so you should never hesitate to reach out to our Customer Advocate team if there is ever anything we can do to be helpful.
Outstanding Service ! We Love Our Puppyspot Staff
The entire process went very smoothly. We love our new puppy.
professional, friendly and helpful staff. Great product
They kept me quite informed as we went thru the process of travel. They had told me i was pre approved. What they didn't tell me that besides what the puppy cost, I'd be paying anothe 1.5 times more for the puppy. If i would have known that I would have not gotten puppy. Luckily. I had some savings. Rocco aka Stewart is a sweet boy. Mostly potty trained now to go outside
We love our new puppy. Communication throughout the purchase was excellent. Customer service representatives were informative and helpful. The only issue from a five star review was on the bio of our puppy ( Sam now Kodi) was the father was listed at 75-80 lbs. when we received the papers the sire was listed by the breeder at 49 lbs.
This is a fantastic place to buy a puppy. The first puppy I was looking for had a health issue and they called me and told me about it and said to pay that kind of money on a dog that isn't right would be crazy. I agreed so picked out another one and it was fantastic I love that pup the breeders really outdid there so when they were taking care of it . The staff went out of their way for me.
Linda, thanks for the note. As you experienced, we are committed to doing everything we can to ensure we place healthy puppies into happy homes. Thanks for sending us so many great pictures and please do not hesitate to reach out if there is ever anything else we can do to help.
We had a wonderful experience with our purchase from puppyspot! Our salesperson, Guy, was so kind, helpful, and informative throughout the whole process. Our boxer, Hudson, is such a beautiful dog. He has a great temperament and is a wonderful addition to our family. We will definitely refer our friends and family to puppyspot.
Thanks so much for sending us the feedback and picture of Hudson. We will absolutely let Guy know he provided the service we strive for. Also, remember that you are now a part of our special community, so you should feel free to reach out to us if there is ever anything we can do to be helpful.
Very professional, and responsive
My puppy was extremely under weight. He was nothing but bones
Edna - We are very troubled to hear your puppy arrived weighing less than anticipated, as he underwent a mandated nose-to-tail health examination by a licensed veterinarian prior to traveling home, which did not indicate he was anything but an ideal, healthy weight. That said, you did the right thing by alerting us that there may be an issue and our health team has been quick to learn more and see how we can help. While we're confident we'll be able to resolve the issue at hand, you should never hesitate to reach out to our dedicated team of dog lovers if there's anything we can ever do to be helpful.
Everything was spot on. From advice before I dropped my money, to the follow up and after care - everything was great. I read and read and researched and researched before I even made my first inquiry call. Everything I had read was basically verified by the customer care rep I spoke with - without printing. For someone like me that was very reassuring. Once I confirmed I asked for more pics...i had them in my inbox within 48 hours. I know some people complain about no follow ups and no updates...my view on this is simple....if you want to know something and want an update....just call, be polite but firm and you will the info you want. Our Frenchie has been with us 2 weeks now and we couldn't be happier.
Great communication and the process went very smoothly.
Entire process was handled professionally and efficiently. PuppySpot conceige kept my informed on my new family member's every step until delivery. Checked in to make sure arrival went well. They then called back two days later to ensure the puppy, my other dog, and I were adjusting and getting along. Puppy received was clearly well bred and healthy.
Christina(I think was her name, she is at extension 591) found exactly what I wanted, she was very polite and always there when I had any questions
Dwayne called Paula *Personal Details removed by Feefo* in Oklahoma and we talked about the dog Bessy (molly) All three of us , I thought his actions were very professional , would recommend Skype for you to use for one step more